Bank Health Care Assistants - IPU

Bank Health Care Assistants- In-Patient Unit

£12.21 – £12.62 per hour(dependant on experience), plus enhancements

Current Location: Camberley, Surrey (Farnham, Surrey from Spring 2026)

Are you passionate about delivering exceptional care? Working at Phyllis Tuckwell gives you the opportunity to make a real difference to peoples lives, every day.

Were looking for dynamic and motivated Health Care Assistants to join our In-Patient Unit bank team. This is an exciting opportunity for enthusiastic and experienced candidates who are looking for a rewarding and flexible role where they are able to provide high quality patient & family focused care within a supportive environment.

If you would like to be part of a welcoming and committed team and would value strong peer and managerial support we would love to hear from you.

About You:

A successful Bank Health Care Assistant will have:

• Previous experience in a caring role
• A recognised caring qualification
• Excellent communication, interpersonal and team working skills
• Flexibility to work across both the community and IPU teams

For a full list of essential requirements, please refer to the job description and person specification document.

Main duties of the job

About Us:

We are based in Farnham, Camberley and Guildford, and provide bespoke, compassionate palliative and end of life care for people living with an advanced or terminal illness, across West Surrey and North-East Hampshire.

Phyllis Tuckwell is a very special place to work. Our staff make a real difference to the lives of our patients and their loved ones, providing outstanding care at a time that really matters. Our Health Care Assistants are pivotal in helping deliver our vital services, ensuring every day is precious for our patients.

The impact of our services on the lives of our patients and their families can be read about here:

https://www.pth.org.uk/our-care/helpful-information/patient-stories/

We are committed to creating a diverse and inclusive culture, with the principles of fairness and equality at its core. We are an equal opportunities employer, who values and respects our employees unique knowledge, skills and experiences. We warmly welcome applications from all sections of the community. All appointments are made following a fair and equitable process, based on merit, job requirements and business need.

About us

We Offer:

• Holiday pay
• Continuation of NHS Pension or Phyllis Tuckwell Group Personal Pension (matched contributions up to 7.5%)
• Employee Assistance Programme
• Blue Light Discount Card

A Great Place to Work

• Flexible hours and flexible working
• Supportive colleagues
• Clinical supervision and support
• 97% of our staff are proud to work for Phyllis Tuckwell*

*Phyllis Tuckwell Birdsong Hospice staff survey 2023

Wed love to see you at our Recruitment Open Day on Wednesday 10thSeptember 2025 from 3pm to 6.30pm at the Beacon Centre, Gill Avenue, Guildford, GU2 7WW, where you can hear more about the opportunities and benefits of working for Phyllis Tuckwell within our exciting new Hospice, due to open in Spring 2026.

We reserve the right to close the role ahead of the closing date should sufficient applications be received. Your early response is therefore encouraged. Please note that we do not hold a sponsor licence and therefore are unable to provide sponsorship.

This post is subject to an enhanced Disclosure and Barring Service check.

NO MEDIA OR AGENCIES

Job responsibilities

Post:Health Care Assistant

Job Purpose:Under the direction and supervision of qualified registered staff, to maintain and support the highest standards of nursing care, so as to ensure that a high quality and comprehensive service is provided to all patients, their families and carers.

Responsibilities:

• Clinical
• 1.1 To ensure statutory obligations are met that are relevant to the clinical area.
• 1.2 To ensure quality standards are maintained in order to provide the highest standards of holistic care.
• 1.3 To maintain and support the provision of assessment, planning, implementation, and evaluation of nursing care, within the limits of your qualifications and under the supervision of qualified staff.
• 1.4 Work to the agreed models of care and work allocation.
• 1.5 Escalate any clinical or non-clinical incidents to the nurse in charge, and complete incident documentation via Sentinel. Assist with investigations and risk assessments as appropriate.
• Professional
• 2.1 To understand and work within the Health and Social Care Act 2008, and PT business plan and philosophy.
• 2.2 Work as part of the multidisciplinary team, providing holistic care to patients, their families and carers.
• 2.3 Deliver a safe and high standard of care in accordance with Phyllis Tuckwell policies, guidelines.
• 2.4 Where appropriate and under the supervision of qualified staff, provide information and support to patients, carers and relatives.
• 2.5 Maintain effective relationships with colleagues.
• 2.6 To maintain accurate, legible and contemporaneous records on all patients, to ensure documentation meets agreed PT standards and adheres to Caldicott Guidelines.
• Managerial
• 3.1 To work in accordance with the PT, Health and Safety Governance policies.
• 3.2 To effectively maintain and support the clinical area and monitor resources including clinical supplies and equipment.
• 3.3 To ensure a team environment is maintained by developing effective relationships and being considerate towards colleagues, to create a team spirit and provide personal support.
• 3.4 Manage your own time effectively to meet PT aims and objectives.
• Training and Development
• 4.1 Maintain and support the professional development and safe practice of others through peer support, leadership, supervision and teaching.
• 4.2 Maintain up-to-date knowledge of PT guidelines, policies and procedures.
• 4.3 To identify and develop own knowledge and clinical skills, through continual professional development, clinical supervision, discussion with other members of the MDT, and through PT Annual Appraisal process.
• Research
• 5.1 Participate in research and audit within the PT environment. 5.2 Assist in implementing the findings of evidence-based practice.
• Safeguarding, Equality, Diversity and Inclusion
• Role holders are required to understand their responsibilities in the safeguarding context, ensuring that Phyllis Tuckwell reduces the risk of harm or abuse of adults and children at risk.
• You are required to:
• adhere to Phyllis Tuckwells Safeguarding Policy (held on the NEST), which supports the local authoritys multi agency safeguarding policy, the law (Care Act 2014) and Mental Capacity Act 2005 (including Deprivation of Liberty Safeguards).
• inform the appropriate PT professional where there is concern that an adult or child may be at risk of harm, abuse, or neglect.

Phyllis Tuckwell is committed to an Equal Opportunities approach, valuing, and respecting everyone as individuals, with diverse opinions, cultures, lifestyles, and circumstances.

This job description is underpinned by Phyllis Tuckwells philosophy, culture, and core values, which actively embrace diversity and inclusion and promotes total team spirit.

This job description is current and subject to yearly review in consultation with the jobholder. It is liable to reflect and anticipate necessary changes to support the PT strategy.

Person Specification

Qualifications

• Care Certificate /willing to undertake Evidence of undertaking health care courses or other life skills
• Has NVQ / QCF / Regulated Qualifications Framework (RQF) / City & Guilds level 2 or above

Relationships and Communication

• Good communication and interpersonal skills
• Empathy and compassion
• Demonstrates a caring approach
• Ability to write in a clear and legible form
• Understand the importance of reporting any changes in a patients care to colleagues

Quality

• Commitment to providing high quality, individualised holistic care to patients and their relatives / carers
• Demonstrates an understanding of the importance of Health and Safety and clinical governance
• Demonstrates an awareness of patient confidentiality and the principles of information governance
• Demonstrates an understanding of the importance of PT policies and procedures

Team Working

• Ability to work as part of a team and be willing to learn and take directions from others
• Has an understanding of multidisciplinary team working
• Ability to show interpersonal sensitivity to others
• Good attendance and punctuality record
• Flexible approach

Experience

• Evidence of care skills from working in a care home, patients own home, or hospital setting. Understanding and experience of caring for dying patients with progressive diseases

Computer Skills

• Be in possession of basic IT skills e-mail and internet usage and a
• willingness to increase IT skills
• Demonstrate ability to work unsupervised as appropriate, under the
• direction of a RN
• Enthusiasm and is proactive
• Ability to cope with stressful situations
• Self-awareness and coping strategies
• Openness to learn

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.