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- Tasks: Lead transformation and operations of compassionate end-of-life care services.
- Company: Phyllis Tuckwell, a forward-thinking hospice dedicated to innovative care.
- Benefits: Six weeks paid holiday, NHS pension, health cash plan, and flexible working.
- Why this job: Make a meaningful impact in a supportive, inclusive team culture.
- Qualifications: Experience in healthcare management and a passion for person-centred care.
- Other info: Join a team where 96% of staff are proud to work.
The predicted salary is between 55000 - 70000 £ per year.
Job Description
Hospice at Home Transformation and Operations Manager
Fixed term for 20 months
£63,550 per annum plus on-call (WTE based on 37.5 hours per week)
37.5 hours per week
Locations: The Beacon, The Hospice, Headway House Farnham, and our communities
Are you an experienced healthcare leader passionate about compassionate, community-based end-of-life care?
Phyllis Tuckwell is transforming how we deliver our Hospice at Home Services – we’re looking for a Hospice at Home Transformation and Operations Manager to lead this change. This is a unique opportunity to shape innovative care models ahead of our new hospice opening in 2026, while managing and inspiring our dedicated community teams.
“For everyone to have the best possible experience at the end of life.”
This role is perfect for a dynamic, compassionate, strategic and strong operational leader with a passion for inclusive care, change, and collaboration. You'll play a central part in shaping our service models, embedding continuous improvement, and inspiring teams to deliver exceptional care to people in their homes.
As our Hospice at Home Transformation and Operations Manager, you will:
- Lead the transformation and daily operational delivery of our Hospice at Home services.
- Collaborate across the system to improve outcomes for patients and families.
- Manage a team of dedicated professionals, supporting and empowering them through change.
- Shape and embed new models of care aligned with population needs and our new hospice opening in 2026.
- Be a visible, values-driven leader, championing inclusion, equity, and evidence-based practice.
If you would like to feel part of a welcoming and committed team, benefit from strong peer and managerial support, and want to develop your career with excellent training and education opportunities, we would be delighted to hear from you.
About You:
We are looking for someone with
- Experience in service transformation and senior operational management in health or social care.
- Understanding of community-based care, ideally in palliative, oncology or frailty services.
- Knowledge of project management, stakeholder engagement, and quality improvement.
- A passion for compassionate, person-centred care, aligned with our values.
- A collaborative approach, ready to work across boundaries and lead with kindness, clarity and purpose.
For a full list of essential requirements, please refer to the job description and person specification document.
About Us:
We are based in Farnham, Camberley and Guildford, and provide bespoke, compassionate palliative and end of life care for people living with an advanced or terminal illness, across West Surrey and North-East Hampshire.
Phyllis Tuckwell is a very special place to work. Our staff make a real difference to the lives of our patients and their loved ones, providing outstanding care at a time that really matters. Our staff are pivotal in helping deliver our vital services, ensuring ‘every day is precious’ for our patients.
The impact of our services on the lives of our patients and their families can be read about on our website under Patient Stories.
We are committed to creating a diverse and inclusive culture, with the principles of fairness and equality at its core. We are an equal opportunities employer, who values and respects our employees’ unique knowledge, skills and experiences. We warmly welcome applications from all sections of the community. All appointments are made following a fair and equitable process, based on merit, job requirements and business need.
We Offer:
Excellent Benefits
- Six weeks paid holiday plus public holidays
- Continuation of NHS Pension or Phyllis Tuckwell Group Personal Pension Plan (matched contributions up to 7.5%)
- Health Cash Plan Scheme
- Employee Assistance Programme
- Staff Benefit Scheme
- Blue Light Discount Card
You will have
- The chance to make a meaningful impact in a forward-thinking hospice committed to innovation.
- A supportive, inclusive team culture where leadership, education, and wellbeing matter.
- Professional development opportunities and a culture of reflective practice and growth.
- Flexible working and community-based work across our Farnham and Guildford sites.
A Great Place to Work
- Equal Opportunities employer
- Flexible hours and flexible working
- Supportive colleagues
- Clinical supervision and support
- 96% of our staff are proud to work for Phyllis Tuckwell*
*Birdsong and Hospice UK Staff Survey 2025
For further information regarding the role or to arrange an informal visit, which is encouraged and welcomed, please contact Catherine van’t Riet . If you are unable to apply on-line or have any questions about the recruitment process, please contact HR.
Closing date for receipt of applications: Wednesday 1st October 2025
Interviews to be held: Week commencing Monday 6th October 2025
We reserve the right to close the role ahead of the closing date should sufficient applications be received. Your early response is therefore encouraged. Please note that we do not hold a sponsor licence and therefore are unable to provide sponsorship.
This post is subject to an enhanced Disclosure and Barring Service check.
NO MEDIA OR AGENCIES
Hospice at Home Transformation and Operations Manager employer: Phyllis Tuckwell Hospice
Contact Detail:
Phyllis Tuckwell Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospice at Home Transformation and Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those involved in palliative care. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the organisation and its values. Understand their approach to community-based care and think of examples from your experience that align with their mission. This will show you’re genuinely interested!
✨Tip Number 3
Practice your pitch! Be ready to explain how your background in service transformation and operational management makes you the perfect fit for the Hospice at Home Transformation and Operations Manager role. Keep it concise and impactful.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our amazing team at Phyllis Tuckwell.
We think you need these skills to ace Hospice at Home Transformation and Operations Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for compassionate, community-based care shine through. We want to see how your values align with ours and how you can contribute to transforming our Hospice at Home services.
Tailor Your Experience: Make sure to highlight your relevant experience in service transformation and operational management. We’re looking for someone who understands community-based care, so be specific about your background in palliative or oncology services.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language to describe your skills and experiences, making it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to make a difference in end-of-life care.
How to prepare for a job interview at Phyllis Tuckwell Hospice
✨Know Your Stuff
Make sure you understand the ins and outs of community-based care, especially in palliative and oncology services. Brush up on your knowledge about service transformation and operational management, as these are key areas for the role.
✨Show Your Passion
During the interview, let your passion for compassionate, person-centred care shine through. Share personal stories or experiences that highlight your commitment to improving end-of-life care and how it aligns with the values of the organisation.
✨Be a Team Player
Emphasise your collaborative approach. Talk about times when you've successfully worked across boundaries to achieve a common goal. This will demonstrate your ability to manage and inspire teams effectively during times of change.
✨Prepare Thoughtful Questions
Have a few insightful questions ready to ask at the end of the interview. This shows your genuine interest in the role and the organisation. Consider asking about their vision for the new hospice opening in 2026 or how they support staff development.