At a Glance
- Tasks: Lead transformative initiatives to enhance patient care and organisational culture.
- Company: Phyllis Tuckwell, a compassionate charity providing palliative care.
- Benefits: Generous holiday, pension plan, health cash scheme, and career development opportunities.
- Other info: Join a diverse team where 97% of staff are proud to work.
- Why this job: Make a real impact in a supportive environment while shaping the future of hospice care.
- Qualifications: Experience in leading change and project management; healthcare knowledge is a plus.
The predicted salary is between 55000 - 60000 £ per year.
£55,000 to £60,000 per annum WTE 37 hours per week Farnham, Surrey, with opportunity for hybrid working. Cross site working required.
About us
Phyllis Tuckwell is based in Farnham and Guildford, and provides bespoke, compassionate palliative and end of life care for people living with an advanced or terminal illness, across West Surrey and North‐East Hampshire. It is a very special place to work. Our staff make a real difference to the lives of our patients and their loved ones, providing outstanding care at a time that really matters. Our support teams are pivotal in helping deliver our vital services, ensuring every day is precious for our patients.
We are shortly opening our new hospice building, creating a modern environment designed around patients, families, and staff. Alongside this we are investing in how we work as an organisation, improving the way we deliver change, modernise services, and support our teams so that patients and families continue to receive the best possible care and experience.
The role
We are excited to be seeking a Head of Transformation to help shape not only major change initiatives, but also the culture, behaviours, and ways of working to enable better long‐term outcomes and experiences for patients, families, staff, and volunteers. The role will embed a more structured, transparent, and outcomes‐focused approach to organisational delivery, by developing frameworks and standards, helping teams deliver change consistently and confidently.
This key leadership role, reporting into our Director of IT, Estates and Digital Transformation, will help to build our culture to support our organisational transformation, by encouraging accountability, collaboration, planning, and continuous improvement. The successful candidate will work closely with colleagues across clinical, operational, corporate, and support services, visibly developing relationships and bringing people on board to ensure change, both digital and non‐digital, is delivered in a practical, supportive and proportionate way, while remaining fully aligned to organisational priorities and governance requirements.
The role will lead, develop and coach a small team of Project Managers and Business Analysts, encouraging full business analysis capability across the organisation, while adopting an appropriate risk management approach. The role will make a tangible impact across the work of Phyllis Tuckwell, both clinically and operationally.
About you
How this is delivered, through the building and developing of relationships across the organisation, will be key to the success of this role. We are looking for a people‐focused and values led individual who can combine strong delivery expertise with the ability to influence behaviours and culture. Proven experience leading organisational change and delivery frameworks is vital, along with a strong understanding of project and change management principles. The knowledge, and experience of embedding business analysis capability would be of advantage. Qualifications or experience in areas such as PRINCE2, MSP, Business Analysis, Lean Six Sigma, or organisational change are helpful. Whilst previous experience within a health care or a hospice environment is not essential, applicants should understand the importance of working in a people‐focused, regulated environment.
The successful candidate will have excellent stakeholder management, emotional intelligence, and facilitation skills; being able to challenge constructively while maintaining trust and engagement. They should hold strong communication skills, being able to explain complex concepts in accessible language, along with demonstrated leadership skills.
We Offer:
- Six weeks paid holiday plus public holidays
- Phyllis Tuckwell Group Personal Pension Plan (matched contributions up to 7.5%)
- Health Cash Plan Scheme
- Employee Assistance Programme
- Staff Benefit Scheme
- Blue Light Discount Card
- Excellent Career Development
- Leadership Development & coaching
- Skill Development, Project‐Based Learning and Diverse training courses
- Apprenticeships
- A Great Place to Work
Equal Opportunities employer
Flexible working
Supportive colleagues
97% of our staff are proud to work for Phyllis Tuckwell
We are committed to creating a diverse and inclusive culture, with the principles of fairness and equality at its core. We are an equal opportunities employer, who values and respects our employees unique knowledge, skills and experiences. We warmly welcome applications from all sections of the community. All appointments are made following a fair and equitable process, based on merit, job requirements and business need.
Interested?
If you are seeking an influential and visible leadership role, the opportunity to shape and influence change within a new hospice environment and the chance to build delivery capability in a meaningful and lasting way whilst working for a well‐respected, and supportive charity, we would be delighted to hear from you.
Closing date for receipt of applications 28th June 2026
Interviews to be held week commencing 6th July 2026
We reserve the right to close the role ahead of the closing date should sufficient applications be received. Your early response is therefore encouraged. Please note that we do not hold a sponsor licence and therefore are unable to provide sponsorship. This post is subject to a standard Disclosure and Barring Service check.
Head of Transformation employer: Phyllis Tuckwell Hospice
Phyllis Tuckwell is an exceptional employer, offering a supportive and compassionate work environment in Farnham, Surrey, where staff make a real difference in the lives of patients and their families. With a commitment to employee growth through leadership development, diverse training opportunities, and a strong emphasis on work-life balance, we foster a culture of collaboration and continuous improvement. Our new hospice building and focus on organisational transformation provide a unique opportunity for the Head of Transformation to lead impactful change in a meaningful setting.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Transformation
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who have experience with organisational change. A friendly chat can lead to valuable insights and even job leads.
✨Tip Number 2
Prepare for interviews by researching Phyllis Tuckwell's values and recent initiatives. Show us how your experience aligns with our mission to provide compassionate care and how you can contribute to our transformation journey.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've led change in previous roles. We want to hear about your successes and how you overcame challenges in a relatable way.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email expressing your enthusiasm for the role can leave a lasting impression. It shows us that you're genuinely interested in being part of our team.
We think you need these skills to ace Head of Transformation
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in leading organisational change and delivery frameworks. We want to see how your skills align with our mission at Phyllis Tuckwell.
Showcase Your People Skills:Since this role is all about building relationships, don’t forget to emphasise your stakeholder management and emotional intelligence. We love candidates who can communicate complex ideas simply and effectively!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to explain your achievements and how they relate to the Head of Transformation role. We appreciate clarity as much as you do!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Phyllis Tuckwell!
How to prepare for a job interview at Phyllis Tuckwell Hospice
✨Know the Organisation Inside Out
Before your interview, take some time to research Phyllis Tuckwell thoroughly. Understand their mission, values, and the specific challenges they face in palliative care. This will not only help you answer questions more effectively but also show your genuine interest in the role and the organisation.
✨Showcase Your Change Management Skills
As a Head of Transformation, you'll need to demonstrate your experience in leading organisational change. Prepare specific examples of past projects where you've successfully implemented change, focusing on the frameworks and methodologies you used, like PRINCE2 or Lean Six Sigma. Be ready to discuss how these experiences can translate to the hospice environment.
✨Emphasise Relationship Building
This role is all about collaboration and building relationships across various teams. Think of examples where you've successfully engaged stakeholders or led teams through change. Highlight your emotional intelligence and communication skills, as these will be crucial in fostering a supportive culture within the organisation.
✨Prepare Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the current transformation initiatives at Phyllis Tuckwell, the team dynamics, or how success is measured in this role. Thoughtful questions will demonstrate your strategic thinking and genuine interest in contributing to their mission.
