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- Tasks: Lead a dynamic team in a vibrant retail and donation centre, making a real difference.
- Company: Join Phyllis Tuckwell, a compassionate charity dedicated to palliative care.
- Benefits: Enjoy six weeks paid holiday, health plans, and excellent career development opportunities.
- Why this job: Make an impact while working in a supportive and inclusive environment.
- Qualifications: Experience in retail or logistics, team management, and stock processes required.
- Other info: Flexible hours and a great workplace culture with 97% staff pride.
The predicted salary is between 27843 - 39000 £ per year.
Hours: 40 hours per week, including alternate Saturdays
Salary: £27,843 per annum (based on 40 hours a week)
Location: Guildford, Pew Corner
Are you looking for a job where you can make a real difference? Phyllis Tuckwell's shops are run by a wonderful and dedicated team of staff and volunteers. An exciting new opportunity has arisen to recruit a Retail and Donation Centre Team Lead for our brand new, large format retail shop and warehouse in Guildford. This will be a destination site for donating and buying furniture, clothing, vinyl, and bric‐brac all under one roof.
To support this role, we are also recruiting for:
- Assistant Donation Centre Managers
- Shop Assistant Managers
- Saturday Sales Assistant
- Saturday Donation Centre Assistant
About You
A successful Team Lead will have:
- Previous experience in warehouse or logistics operations, preferably within a retail or charity environment.
- Experience in managing teams, including staff and volunteers.
- Strong understanding of stock management and distribution processes.
- Knowledge of health and safety regulations and manual handling procedures.
- Capable of working under pressure and managing multiple priorities.
- Commercial awareness and understanding market trends.
- Ideally, knowledge of Gift Aid processes and compliance.
For a full list of essential requirements, please refer to the job description and person specification document for each role.
About Us
We are based in Farnham and Guildford, and provide bespoke, compassionate palliative and end of life care for people living with an advanced or terminal illness, across West Surrey and North‐East Hampshire. Phyllis Tuckwell is a very special place to work. Our staff make a real difference to the lives of our patients and their loved ones, providing outstanding care at a time that really matters. Our Retail team members are pivotal in helping to raise funds to deliver our vital services, ensuring 'every day is precious' for our patients.
Phyllis Tuckwell is committed to creating a diverse and inclusive culture, with the principles of fairness and equality at its core. We are an equal opportunities employer, who values and respects our employees' unique knowledge, skills and experiences. We warmly welcome applications from all sections of the community. All appointments are made following a fair and equitable process, based on merit, job requirements and business need.
We Offer
- Excellent Benefits
- Six weeks paid holiday plus public holidays
- Phyllis Tuckwell Group Personal Pension Plan (matched contributions up to 7.5%)
- Health Cash Plan Scheme
- Employee Assistance Programme
- Staff Benefit Scheme
- Blue Light Discount Card
- Excellent Career Development
- Skill Development and Training
- Internal Mobility and Career Progression
- Upskilling
- Apprenticeships
- Coaching
- Diverse Training Courses
- A Great Place to Work
- Equal Opportunities employer
- Flexible hours and flexible working
- Supportive colleagues
- 97% of our staff are proud to work for Phyllis Tuckwell
For further information regarding the role please contact Cheryl Morley on Cheryl.morley@pth.org.uk or phone 07469 150599. If you are unable to apply on‐line or have any questions about the recruitment process, contact HR on 01252 729408 or email: recruitment@pth.org.uk
Closing date for receipt of applications: 25th March 2026 with interviews being held the following week. We reserve the right to close the role ahead of the closing date should sufficient applications be received. Your early response is therefore encouraged. Please note that we do not hold a sponsor licence and therefore are unable to provide visa sponsorship.
Retail and Donation Centre Team Lead - Pew Corner, Guildford employer: Phyllis Tuckwell, Hospice Care
Contact Detail:
Phyllis Tuckwell, Hospice Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail and Donation Centre Team Lead - Pew Corner, Guildford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Phyllis Tuckwell. Understand their mission and values, especially how they support patients and families. This will help you connect your experience to their goals.
✨Tip Number 2
Show off your leadership skills! As a Team Lead, you'll be managing staff and volunteers. Think of examples from your past where you've successfully led a team or handled challenges. Be ready to share these stories during your interview.
✨Tip Number 3
Prepare for situational questions! Expect to be asked how you'd handle specific scenarios related to stock management or team dynamics. Practise your responses so you can demonstrate your problem-solving skills and commercial awareness.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the role or the team. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
We think you need these skills to ace Retail and Donation Centre Team Lead - Pew Corner, Guildford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in retail and team management. We want to see how your skills align with the role of Team Lead, so don’t hold back on showcasing your relevant achievements!
Show Your Passion: Let us know why you’re excited about working with Phyllis Tuckwell. Share your enthusiasm for making a difference in the community and how you can contribute to our mission. A personal touch goes a long way!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This helps us quickly see why you’d be a great fit!
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way to ensure your application gets into the right hands, and we can’t wait to hear from you!
How to prepare for a job interview at Phyllis Tuckwell, Hospice Care
✨Know Your Stuff
Make sure you understand the ins and outs of retail and donation centre operations. Brush up on stock management, health and safety regulations, and Gift Aid processes. This knowledge will show that you're serious about the role and ready to hit the ground running.
✨Showcase Your Leadership Skills
As a Team Lead, you'll be managing staff and volunteers. Prepare examples of how you've successfully led teams in the past, especially in high-pressure situations. Highlight your ability to motivate others and manage multiple priorities effectively.
✨Connect with Their Mission
Phyllis Tuckwell is all about making a difference in people's lives. Familiarise yourself with their mission and values, and be ready to discuss how your personal values align with theirs. This connection can really set you apart from other candidates.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask during the interview. This could be about their approach to team development or how they measure success in the retail environment. It shows you're engaged and genuinely interested in contributing to their goals.