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- Tasks: Provide hands-on IT support and ensure digital infrastructure security.
- Company: Join a compassionate organisation dedicated to community care.
- Benefits: Flexible working, professional development, and a supportive team environment.
- Why this job: Make a real difference in patient care while advancing your IT skills.
- Qualifications: 2+ years in IT support with strong knowledge of Microsoft 365 and cyber security.
- Other info: Be part of a diverse team where 97% of staff are proud to work.
The predicted salary is between 30000 - 42000 £ per year.
Hours: 37 hours per week, worked Monday – Friday
Location: Farnham / Guildford / Flexible working across sites
Would you like to be part of an organisation that’s dedicated to caring for the local community? We have an opening for a full time IT Support Technician (Infrastructure & Cyber Focus) within our friendly and supportive IT Team, based at our site in Farnham, Surrey. This role plays a key part in ensuring Phyllis Tuckwell’s digital infrastructure remains secure, reliable, and ready for the future, supporting a values-led organisation where IT plays an important role in supporting patient care.
You will work as part of a small, experienced IT team with strong peer support, clear escalation routes and a focus on doing things properly rather than rushing fixes. You’ll provide professional, hands-on technical support to staff and volunteers across the organisation, combining day-to-day IT support with infrastructure and security responsibilities across systems such as Microsoft 365, Azure Virtual Desktop, Intune and our network infrastructure.
If you would like to feel part of a welcoming and committed team, benefit from strong peer and managerial support, and want to develop your career with excellent training and education opportunities, we would be delighted to hear from you.
About You
A successful IT Support Technician (Infrastructure & Cyber Focus) will have:
- At least two years’ experience in an IT support role (ideally 2nd-line or higher).
- Strong hands-on technical knowledge of Microsoft 365, Azure AD, Intune, Windows 10/11, and networking.
- Awareness of cyber security principles and endpoint protection, with the opportunity to develop this further in role.
- Strong problem-solving skills, with the ability to work independently and as part of a team.
- A professional, customer-focused approach with a desire to continually improve systems and services.
- Excellent interpersonal and communication skills.
This is a permanent role as part of Phyllis Tuckwell’s long-term investment in IT and digital services.
About Us
We are based in Farnham, Camberley and Guildford, and provide bespoke, compassionate palliative and end of life care for people living with an advanced or terminal illness, across West Surrey and North-East Hampshire. Phyllis Tuckwell is a very special place to work. Our staff make a real difference to the lives of our patients and their loved ones, providing outstanding care at a time that really matters. Our IT team members are pivotal in helping deliver our vital services, ensuring ‘every day is precious’ for our patients.
The impact of our services on the lives of our patients and their families can be read about on our website. We are committed to creating a diverse and inclusive culture, with the principles of fairness and equality at its core. We are an equal opportunities employer, who values and respects our employees’ unique knowledge, skills and experiences. We warmly welcome applications from all sections of the community. All appointments are made following a fair and equitable process, based on merit, job requirements and business need.
We Offer
- Phyllis Tuckwell Group Personal Pension Plan (matched contributions up to 7.5%)
- Employee Assistance Programme
- Blue Light Discount Card
- Leadership Development
- Ongoing professional development and training
- Project-based learning in infrastructure, security and digital systems
- Internal Mobility and Career Progression
- Professional Growth
- Further development and deepening of existing skills in Microsoft cloud, endpoint management and cyber security
- Coaching
- Diverse Training Courses
- Cross-departmental projects supporting clinical and operational teams
- A Great Place to Work
- Flexible hours and flexible working
- Supportive colleagues
97% of our staff are proud to work for Phyllis Tuckwell.
For further information regarding the role or to arrange an informal visit please contact Michael Cullen, Head of IT. If you are unable to apply on-line or have any questions about the recruitment process, contact HR.
Closing date for receipt of applications: Sunday 22nd February 2026
Interviews to be held week commencing 2nd March 2026. We reserve the right to close the role ahead of the closing date should sufficient applications be received. Your early response is therefore encouraged. Please note that we do not hold a sponsor licence and therefore are unable to provide sponsorship. This post is subject to a Standard Disclosure and Barring Service check.
IT Support Technician (Infrastructure & Cyber Focus) in Guildford employer: Phyllis Tuckwell, Hospice Care
Contact Detail:
Phyllis Tuckwell, Hospice Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician (Infrastructure & Cyber Focus) in Guildford
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in healthcare. They might have insider info on job openings or can even refer you directly to hiring managers.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and knowledge of Microsoft 365, Azure, and cyber security principles. We want you to shine, so practice common interview questions and scenarios related to IT support.
✨Tip Number 3
Show your passion for patient care! When discussing your experience, highlight how your IT skills contribute to improving services and supporting staff. This will resonate with organisations like Phyllis Tuckwell that value compassionate care.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our supportive team at Phyllis Tuckwell.
We think you need these skills to ace IT Support Technician (Infrastructure & Cyber Focus) in Guildford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your hands-on technical knowledge of Microsoft 365, Azure, and networking to show us you’re the right fit for our IT team.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you want to work with Phyllis Tuckwell. Share your passion for IT support and how you can contribute to our mission of providing outstanding care to patients and their families.
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled IT challenges in the past. We love seeing candidates who can think on their feet and come up with effective solutions, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Phyllis Tuckwell, Hospice Care
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365, Azure AD, and Intune. Be ready to discuss specific experiences where you've used these tools to solve problems or improve systems.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled IT issues in the past. Think about times when you had to work independently or as part of a team to resolve a complex problem, and be ready to share those stories.
✨Emphasise Your Customer-Focused Approach
Since this role involves supporting staff and volunteers, highlight your customer service skills. Share instances where you've gone above and beyond to help users, ensuring they feel valued and supported.
✨Be Ready to Discuss Cyber Security
Given the focus on cyber security, brush up on the principles and practices related to endpoint protection. Be prepared to discuss your awareness of current threats and how you would approach securing the organisation's digital infrastructure.
