At a Glance
- Tasks: Support overnight operations, providing guest services and ensuring security.
- Company: Join the prestigious Phyllis Court Club by the River Thames.
- Benefits: Enjoy competitive salary, discounts, gym access, and staff events.
- Other info: Flexible shifts with excellent career development opportunities.
- Why this job: Be part of a friendly team in a stunning riverside setting.
- Qualifications: Customer service skills and basic IT knowledge preferred.
The predicted salary is between 29871 - 29871 £ per year.
About Phyllis Court Club
Phyllis Court is a private members club situated in a grand riverside manor, set in 18 acres of land with 17 guest bedrooms on the River Thames in Henley-On-Thames and spectacular views over the river & the countryside beyond. Phyllis Court has excellent facilities, superb cuisines and wines, relaxing riverside accommodation and friendly staff being the perfect setting to meet friends & colleagues, with the highlight of the year being Henley Regatta. We pride ourselves on creating a welcoming and respectful environment for both members and staff, with teamwork and high standards at the heart of everything we do.
The Role
Reporting to the Front Office Manager, your role as Night Porter will involve supporting the smooth overnight operation of the Club. Working alone or alongside another Night Porter, you will perform a variety of tasks across the premises, including guest services, security, and operational support. The role requires physical tasks along with using IT systems (training provided). Shifts are from 20:00 pm to 07:00 am, including weekends and bank holidays.
Responsibilities Will Include:
- Provide exceptional guest services, including late check-ins, greeting residents, and addressing requests efficiently.
- Handle complaints professionally, escalating issues as needed while ensuring guest satisfaction.
- Assist with bookings for members and guests, including tickets, restaurant reservations, and room bookings, either in person or over the phone.
- Manage overnight security by monitoring the premises, reporting suspicious activity, and maintaining a safe environment for guests and staff.
Skills And Experience:
- Previous experience as a Night Porter would be desirable.
- Basic computer literacy (Microsoft Office, email).
- Exceptional Customer Service Skills.
- Clear communication skills.
- Strong observational skills.
- Ability to work under pressure and problem solve.
- Enjoy working in a team and have a positive friendly can-do attitude.
Our Values
At Phyllis Court, we expect all team members to reflect our core values: Respect, Integrity, Teamwork and Accountability. We are committed to creating a supportive, inclusive and respectful working environment.
Club Benefits
As well as the traditional benefits such as our pension scheme, life assurance and 28 days holiday each year (pro rata), you will enjoy extra perks when you join the team at Phyllis Court:
- Hospitality Rewards (discounts at high street retailers, restaurants, leisure & online).
- Gym & swim access at the Fitness Centre.
- Employee Assistance Programme (EAP) and wellbeing support.
- Meals and hot drinks while on duty.
- Complimentary parking onsite.
- Friends and family tickets for Henley Royal Regatta.
- Staff socials and events.
- Automatic enrolment in the Club pension scheme.
- Life assurance scheme.
- Membership to the Institute of Hospitality after successfully passing probation.
All candidates must have the right to live and work in the UK and will be required to provide evidence of this in line with government guidance. Employment is conditional upon a satisfactory DBS disclosure.
Night Porter employer: Phyllis Court Club
Phyllis Court Club is an exceptional employer that values its team members by fostering a supportive and collaborative work culture. Located in the picturesque Henley-on-Thames, employees enjoy unique perks such as discounts and access to on-site facilities, alongside opportunities for personal growth within a vibrant private members club environment.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Phyllis Court Club. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Phyllis Court Club
Don't be shy about reaching out to Phyllis Court Club directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Phyllis Court Club and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Phyllis Court Club
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
