At a Glance
- Tasks: Support overnight operations, provide guest services, and ensure security at our beautiful riverside club.
- Company: Join the welcoming team at Phyllis Court Club, a stunning private members' venue.
- Benefits: Enjoy competitive salary, gym access, discounts, and 28 days holiday per year.
- Other info: Work in a supportive environment that values respect, teamwork, and personal growth.
- Why this job: Be part of a friendly team in a picturesque setting with exciting events like Henley Regatta.
- Qualifications: Customer service skills and basic IT knowledge; previous experience as a Night Porter is a plus.
The predicted salary is between 29871 - 29871 € per year.
Permanent Position Full Time
Shift Pattern: Four on, four off
Hours of Work: 20:00pm to 07:00am
£29,871.45 per annum
About Phyllis Court Club
Phyllis Court is a private members club situated in a grand riverside manor, set in 18 acres of land with 17 guest bedrooms on the River Thames in Henley-On-Thames and spectacular views over the river and the countryside beyond. Phyllis Court has excellent facilities, superb cuisines and wines, relaxing riverside accommodation and friendly staff being the perfect setting to meet friends and colleagues, with the highlight of the year being Henley Regatta. We pride ourselves on creating a welcoming and respectful environment for both members and staff, with teamwork and high standards at the heart of everything we do.
The Role:
Reporting to the Front Office Manager, your role as Night Porter will involve supporting the smooth overnight operation of the Club. Working alone or alongside another Night Porter, you will perform a variety of tasks across the premises, including guest services, security, and operational support. The role requires physical tasks along with using IT systems (training provided). Working Pattern: Shifts are from 20:00pm to 07:00am, including weekends and bank holidays.
Responsibilities will include:
- Provide exceptional guest services, including late check-ins, greeting residents, and addressing requests efficiently.
- Handle complaints professionally, escalating issues as needed while ensuring guest satisfaction.
- Assist with bookings for members and guests, including tickets, restaurant reservations, and room bookings, either in person or over the phone.
- Manage overnight security by monitoring the premises, reporting suspicious activity, and maintaining a safe environment for guests and staff.
Skills and experience:
- Previous experience as a Night Porter would be desirable.
- Basic computer literacy (Microsoft Office, email).
- Exceptional Customer Service Skills.
- Clear communication skills.
- Strong observational skills.
- Ability to work under pressure and problem solve.
- Enjoy working in a team and have a positive friendly can-do attitude.
Our Values
At Phyllis Court, we expect all team members to reflect our core values: Respect, Integrity, Teamwork and Accountability. We are committed to creating a supportive, inclusive and respectful working environment.
Club Benefits
As well as the traditional benefits such as our pension scheme, life assurance and 28 days holiday each year (pro rata), you will enjoy extra perks when you join the team at Phyllis Court:
- Hospitality Rewards (discounts at high street retailers, restaurants, leisure and online).
- Gym and swim access at the Fitness Centre.
- Employee Assistance Programme (EAP) and wellbeing support.
- Meals and hot drinks while on duty.
- Complimentary parking onsite.
- Friends and family tickets for Henley Royal Regatta.
- Staff socials and events.
- Automatic enrolment in the Club pension scheme.
- Life assurance scheme.
- Membership to the Institute of Hospitality after successfully passing probation.
All candidates must have the right to live and work in the UK and will be required to provide evidence of this in line with government guidance. Employment is conditional upon a satisfactory DBS disclosure.
Night Porter employer: Phyllis Court Club
Phyllis Court Club is an exceptional employer, offering a unique opportunity to work in a stunning riverside setting with a strong emphasis on teamwork and high standards. Employees benefit from a supportive work culture, generous perks such as discounts, gym access, and social events, alongside opportunities for personal growth and development within the hospitality industry. With a commitment to respect and integrity, Phyllis Court ensures that all staff feel valued and part of a welcoming community.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Porter role at Phyllis Court.
✨Tip Number 2
Be prepared for the interview! Research Phyllis Court and understand their values of respect, integrity, teamwork, and accountability. Show them you’re not just looking for any job, but that you genuinely want to be part of their team.
✨Tip Number 3
Practice your customer service skills! Think of scenarios you might face as a Night Porter and how you would handle them. Being able to demonstrate your problem-solving abilities will impress the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Phyllis Court family. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application specifically for the Night Porter role at Phyllis Court. Highlight any relevant experience and skills that match the job description, especially your customer service skills and ability to work under pressure.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate applications that are easy to read and get straight to the important bits!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Phyllis Court Club
✨Know the Club Inside Out
Before your interview, take some time to research Phyllis Court Club. Familiarise yourself with its history, values, and the services it offers. This will not only show your genuine interest but also help you tailor your answers to align with their expectations.
✨Showcase Your Customer Service Skills
As a Night Porter, exceptional customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for guests. Think about how you handled complaints or difficult situations, as this will demonstrate your problem-solving abilities.
✨Highlight Your Teamwork Experience
Teamwork is at the heart of what they do. Be ready to discuss times when you’ve worked effectively in a team, especially under pressure. Emphasise your positive attitude and how you contribute to a friendly work environment.
✨Prepare for Practical Scenarios
Expect questions that may involve practical scenarios related to security and guest services. Think through how you would handle late check-ins or monitor the premises overnight. Showing that you can think on your feet will impress the interviewers.
