Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Supervise food and beverage operations, ensuring top-notch service and efficiency.
- Company: Join the prestigious Phyllis Court Club by the River Thames.
- Benefits: Enjoy discounts, wellbeing support, meals on duty, and staff events.
- Why this job: Be part of a dynamic team delivering unforgettable dining experiences.
- Qualifications: Experience in a supervisory role and strong people-management skills.
- Other info: Opportunities for career growth and staff accommodation available.
The predicted salary is between 29413 - 29413 £ per year.
About Phyllis Court Club
Phyllis Court Club is a renowned and exclusive private members' club situated on the picturesque banks of the River Thames in Henley‐on‐Thames, Oxfordshire, UK. With a rich history spanning over 100 years, we offer our members world‐class amenities, exceptional service and unforgettable dining experiences.
The Role
You will work closely with the Food & Beverage Manager to oversee Food & Beverage operations, consistently striving for better efficiency and higher service quality for our Members. Your ideas will help maximise sales and revenue, support team performance, and cover Duty Manager shifts on a rotational basis.
Responsibilities
- Oversee Food and Beverage events and day‐to‐day operations within budgeted interface and to the highest standards across all venues.
- Deliver an exceptional experience to our Members and preserve excellent levels of internal and external service.
- Identify customer needs and respond proactively to all concerns in line with company policy and SOP.
- Possess extensive knowledge of food & beverage, recalling menus and ingredients to inform customers and staff.
- Monitor sales, ensuring members and guests receive prompt and accurate service.
- Conduct briefings before service to ensure staff are updated on menu specials, dietary requirements and special occasions.
- Provide on‐job training in line with club standards.
- Ensure food and drinks are served to the standards of the departmental SOP.
- Maintain cleanliness and safety, ensuring all areas are tidy and hygienic after service.
- Ensure that all equipment is handled correctly, and that breakage and incidents are logged and reported.
- Ensure accurate cash handling according to company policy.
- Maintain cleaning rotas and training records daily/weekly.
- Cover Duty Manager shifts on a rotational basis.
- Carry out other duties as directed by line managers that are commensurate with the role.
- Ensure all of the above duties are completed within our Customer Service values at all times.
- Enforce relevant legislation (health & safety, hygiene, fire and licensing).
Essential Requirements
- Previous relevant experience in a similar supervisory role (desirable).
- Experience managing a team, training and overseeing performance (desirable).
- Good overall knowledge of food and beverage, including pairing wines with food, upselling wine or cocktails and training others.
- Strong people‐management skills, including setting objectives and providing feedback.
- Excellent interpersonal skills, influencing and negotiating, and communicating clearly with Members and Colleagues.
- Experience in delivering exceptional customer service and maintaining high standards.
- Competent user of Microsoft Office suite and related software.
- Familiarity with a Customer Relationship Management (CRM) system such as ESP.
- Ability to lead by example.
Benefits
- Hospitality Rewards (discounts at high‐street retailers, restaurants, leisure and online).
- Employee Assistance Programme (EAP) and wellbeing support.
- Meals and hot drinks while on duty.
- Complimentary parking onsite.
- Friends and family tickets for Henley Royal Regatta.
- Institute of Hospitality Membership (on passing probation).
- UK Healthcare Cash Plan Scheme (on passing probation).
- Staff socials and events.
- Automatic enrolment in the club pension scheme.
- Life assurance scheme.
- Staff accommodation on request if available.
This job description is not intended to be an exhaustive list of duties to be performed by the employee and may be altered to reflect business needs.
Location: Maidenhead, England.
Food and Beverage Supervisor in Henley on Thames employer: Phyllis Court Club
Contact Detail:
Phyllis Court Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food and Beverage Supervisor in Henley on Thames
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Phyllis Court Club. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for food and beverage shine through. Share your ideas on how to enhance member experiences – they’ll love your enthusiasm!
✨Tip Number 3
Be prepared with examples! Think of specific situations where you’ve successfully managed a team or resolved customer issues. This will show them you’re not just talk but have the experience to back it up.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Food and Beverage Supervisor in Henley on Thames
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the food and beverage industry shine through. Share experiences that highlight your enthusiasm for delivering exceptional service and creating memorable dining experiences for members.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to match the job description. Highlight relevant experience in supervisory roles and any specific skills that align with the responsibilities mentioned, like team management and customer service.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to see your personality, but also your ability to communicate effectively, just like you would with our members.
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, you can ensure it reaches us quickly and you’ll have access to all the latest updates about the role and our club!
How to prepare for a job interview at Phyllis Court Club
✨Know Your Menu Inside Out
Make sure you have a solid understanding of the food and beverage offerings at Phyllis Court Club. Familiarise yourself with the menu, ingredients, and any special dietary options. This will not only impress your interviewers but also show that you're ready to provide exceptional service.
✨Showcase Your Leadership Skills
As a Food and Beverage Supervisor, you'll be managing a team. Be prepared to discuss your previous experience in leading teams, training staff, and how you've handled challenges. Share specific examples that highlight your ability to motivate and support your colleagues.
✨Demonstrate Customer Service Excellence
Phyllis Court Club prides itself on exceptional service. Think of instances where you've gone above and beyond for customers. Be ready to explain how you identify customer needs and respond proactively to concerns, aligning with the club's values.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like handling a difficult customer or managing a busy service. Practice your responses to these scenarios, focusing on how you would maintain high standards and ensure a smooth operation under pressure.
