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- Tasks: Deliver exceptional service to members and guests in a stunning riverside setting.
- Company: Join the welcoming team at Phyllis Court Club, a private members club.
- Benefits: Enjoy competitive salary, discounts, gym access, and 28 days holiday.
- Other info: Work in a supportive environment with great career development opportunities.
- Why this job: Be part of a vibrant team and create memorable experiences for our members.
- Qualifications: Customer service skills and a positive attitude; training provided.
The predicted salary is between 28392 - 28392 £ per year.
Food and Beverage Assistants (Waiter/Waitress) PERMANENT POSITION
Salary up to £28,392
40 Hours per week (shift work including mornings, evenings, weekends and Bank Holidays, with no split shifts)
About Phyllis Court Club
Phyllis Court is a private members club situated in a grand riverside manor, set in 18 acres of land with 17 guest bedrooms on the River Thames in Henley-On-Thames and spectacular views over the river and the countryside beyond. Phyllis Court has excellent facilities, superb cuisines and wines, relaxing riverside accommodation and friendly staff being the perfect setting to meet friends and colleagues, with the highlight of the year being Henley Regatta.
We pride ourselves on creating a welcoming and respectful environment for both members and staff, with teamwork and high standards at the heart of everything we do.
The Role
As a Food and Beverage Assistant you will be responsible for ensuring our Members receive a warm and friendly welcome and any queries are dealt with in an efficient and professional manner. You will be expected to deliver exceptional service to both Club Members and Guests alike, keeping good cleanliness, and health and safety to the front of all you do.
Responsibilities will include:
- Assist with room set ups, table clearing, food delivery, beverage preparation and delivery.
- Train on and build food and beverage knowledge to know and understand the menus and offer food, wine, and beverage suggestions.
- Keep work area well stocked at beginning and end of shift.
Skills and Experience
- Exceptional customer service skills
- Previous experience in a similar role is desirable and full training will be given.
- A positive, friendly and professional attitude.
- Proactive approach is essential along with ability to work in a team.
Our values
At Phyllis Court, we expect all team members to reflect our core values: Respect, Integrity, Teamwork and Accountability. We are committed to creating a supportive, inclusive and respectful working environment.
Phyllis Court Club Benefits
As well as the traditional benefits such as our pension scheme, life assurance and 28 days holiday each year (pro rata), you will enjoy extra perks when you join the team at Phyllis Court:
- Hospitality Rewards (discounts at high street retailers, restaurants, leisure and online)
- Gym and swim access at the Fitness Centre
- Employee Assistance Programme (EAP) and wellbeing support
- Meals and hot drinks while on duty
- Complimentary parking onsite
- Friends and family tickets for Henley Royal Regatta
- Staff socials and events
- Automatic enrolment in the Club pension scheme
- Life assurance scheme
- Membership to the Institute of Hospitality after successfully passing probation
All candidates must have the right to live and work in the UK and will be required to provide evidence of this in line with government guidance. Successful completion of probationary period is also subject to satisfactory DBS disclosure and references.
Food and Beverage Assistants employer: Phyllis Court Club
Contact Detail:
Phyllis Court Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food and Beverage Assistants
✨Tip Number 1
Get to know the venue! Before your interview, take a stroll around Phyllis Court Club if you can. Familiarising yourself with the atmosphere and facilities will help you feel more confident and show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations or provide exceptional service. Role-playing with a friend can help you nail those responses and demonstrate your proactive approach during the interview.
✨Tip Number 3
Show off your teamwork spirit! Be ready to share examples of how you've worked well in a team before. Phyllis Court values collaboration, so highlighting your ability to work alongside others will definitely score you some points.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Phyllis Court family. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Food and Beverage Assistants
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the club. A friendly tone can go a long way in making your application stand out.
Tailor Your Experience: Make sure to highlight any relevant experience you have in food and beverage roles. Even if it’s not extensive, share what you’ve learned and how it relates to the responsibilities listed in the job description. We love seeing how your background fits with our values!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for exceptional customer service skills, so show us you can communicate effectively right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Phyllis Court!
How to prepare for a job interview at Phyllis Court Club
✨Know the Club Inside Out
Before your interview, take some time to research Phyllis Court Club. Familiarise yourself with its history, values, and the services it offers. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Food and Beverage Assistant, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. This will demonstrate your proactive approach and friendly attitude, which are essential for the role.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your respect for the position and the club's standards. Remember, you're aiming to be part of a team that prides itself on high standards.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions. Inquire about team dynamics, training opportunities, or how the club maintains its high standards. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.