At a Glance
- Tasks: Deliver exceptional service to members and guests in a vibrant riverside setting.
- Company: Join the welcoming team at Phyllis Court Club, a stunning private members club.
- Benefits: Enjoy competitive salary, discounts, gym access, and staff events.
- Other info: Great career growth opportunities in a supportive and inclusive environment.
- Why this job: Be part of a friendly team and create memorable experiences for our members.
- Qualifications: Experience in customer service and a passion for hospitality.
The predicted salary is between 28392 - 28392 £ per year.
PERMANENT POSITION
Salary £28,392 per annum
40 Hours per week (shift work including mornings, evenings, weekends and Bank Holidays, with no split shifts)
About Phyllis Court Club
Phyllis Court is a private members club situated in a grand riverside manor, set in 18 acres of land with 17 guest bedrooms on the River Thames in Henley-On-Thames and spectacular views over the river and the countryside beyond. Phyllis Court has excellent facilities, superb cuisines and wines, relaxing riverside accommodation and friendly staff being the perfect setting to meet friends and colleagues, with the highlight of the year being Henley Regatta.
We pride ourselves on creating a welcoming and respectful environment for both members and staff, with teamwork and high standards at the heart of everything we do.
The Role
The Food and Beverage Assistant role reports to the Supervisor and works as part of a small team responsible for ensuring our Members receive a warm and friendly welcome and any queries are dealt with in an efficient and professional manner. You will be expected to deliver exceptional service to both Club Members and Guests alike, keeping good cleanliness, and health and safety to the forefront of all you do.
Responsibilities will include:
- Be responsible for the day to day running of service within the guidelines set by management and the departments standard operating procedures (SOPS) e.g., setting up the bar/restaurant, health and safety measures, taking food and drink orders from Members accurately and charging correctly.
- Assist with room set ups, table clearing, food delivery, beverage preparation and delivery.
- Train on and build food and beverage knowledge to know and understand the menus and offer food, wine, and beverage suggestions.
- Complete all assigned training within timeframes given.
- Keep Member and work areas clean with a ‘Clean As You Go’ standard adherence.
- Keep work area well stocked at beginning and end of shift.
- Support a strong collaborative team environment maintaining friendly positive behaviour with Colleagues and Members.
Skills and Experience
- Previous working experience in restaurants, bars or events.
- Experience held working in customer service.
- Organised approach to work, including ability to prioritise in a busy environment.
- Great customer service approach and ability to escalate issues as required.
Our values
At Phyllis Court, we expect all team members to reflect our core values: Respect, Integrity, Teamwork and Accountability. We are committed to creating a supportive, inclusive and respectful working environment.
Phyllis Court Club Benefits
As well as the traditional benefits such as our pension scheme, life assurance and 28 days holiday each year (pro rata), you will enjoy extra perks when you join the team at Phyllis Court:
- Hospitality Rewards (discounts at high street retailers, restaurants, leisure and online)
- Gym and swim access at the Fitness Centre
- Employee Assistance Programme (EAP) and wellbeing support
- Meals and hot drinks while on duty
- Complimentary parking onsite
- Friends and family tickets for Henley Royal Regatta
- Staff socials and events
- Automatic enrolment in the Club pension scheme
- Life assurance scheme
- Membership to the Institute of Hospitality after successfully passing probation
All candidates must have the right to live and work in the UK and will be required to provide evidence of this in line with government guidance. Successful completion of probationary period is also subject to satisfactory DBS disclosure and references.
Food and Beverage Assistant employer: Phyllis Court Club
Phyllis Court Club is an exceptional employer, offering a supportive and friendly work environment where employees can thrive in their finance careers. Located in the picturesque Henley-On-Thames, staff enjoy a range of benefits including access to gym facilities, hospitality rewards, and opportunities for professional development, all while being part of a vibrant community that celebrates events like the Henley Regatta.
StudySmarter Expert Advice🤫
We think this is how you could land Food and Beverage Assistant
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Phyllis Court Club. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Phyllis Court Club
Don't be shy about reaching out to Phyllis Court Club directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Food and Beverage Assistant
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Phyllis Court Club and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Phyllis Court Club
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
