Food and Beverage Assistant

PERMANENT POSITION

Salary £28,392 per annum

40 Hours per week (shift work including mornings, evenings, weekends and Bank Holidays, with no split shifts)

About Phyllis Court Club

Phyllis Court is a private members club situated in a grand riverside manor, set in 18 acres of land with 17 guest bedrooms on the River Thames in Henley-On-Thames and spectacular views over the river and the countryside beyond. Phyllis Court has excellent facilities, superb cuisines and wines, relaxing riverside accommodation and friendly staff being the perfect setting to meet friends and colleagues, with the highlight of the year being Henley Regatta.

We pride ourselves on creating a welcoming and respectful environment for both members and staff, with teamwork and high standards at the heart of everything we do.

The Role

The Food and Beverage Assistant role reports to the Supervisor and works as part of a small team responsible for ensuring our Members receive a warm and friendly welcome and any queries are dealt with in an efficient and professional manner. You will be expected to deliver exceptional service to both Club Members and Guests alike, keeping good cleanliness, and health and safety to the forefront of all you do.

Responsibilities will include:

• Be responsible for the day to day running of service within the guidelines set by management and the departments standard operating procedures (SOPS) e.g., setting up the bar/restaurant, health and safety measures, taking food and drink orders from Members accurately and charging correctly.
• Assist with room set ups, table clearing, food delivery, beverage preparation and delivery.
• Train on and build food and beverage knowledge to know and understand the menus and offer food, wine, and beverage suggestions.
• Complete all assigned training within timeframes given.
• Keep Member and work areas clean with a ‘Clean As You Go’ standard adherence.
• Keep work area well stocked at beginning and end of shift.
• Support a strong collaborative team environment maintaining friendly positive behaviour with Colleagues and Members.

Skills and Experience

• Previous working experience in restaurants, bars or events.
• Experience held working in customer service.
• Organised approach to work, including ability to prioritise in a busy environment.
• Great customer service approach and ability to escalate issues as required.

Our values

At Phyllis Court, we expect all team members to reflect our core values: Respect, Integrity, Teamwork and Accountability. We are committed to creating a supportive, inclusive and respectful working environment.

Phyllis Court Club Benefits

As well as the traditional benefits such as our pension scheme, life assurance and 28 days holiday each year (pro rata), you will enjoy extra perks when you join the team at Phyllis Court:

• Hospitality Rewards (discounts at high street retailers, restaurants, leisure and online)
• Gym and swim access at the Fitness Centre
• Employee Assistance Programme (EAP) and wellbeing support
• Meals and hot drinks while on duty
• Complimentary parking onsite
• Friends and family tickets for Henley Royal Regatta
• Staff socials and events
• Automatic enrolment in the Club pension scheme
• Life assurance scheme
• Membership to the Institute of Hospitality after successfully passing probation

All candidates must have the right to live and work in the UK and will be required to provide evidence of this in line with government guidance. Successful completion of probationary period is also subject to satisfactory DBS disclosure and references.