At a Glance
- Tasks: Manage high-profile client accounts and drive sales through strategic communication.
- Company: Dynamic company focused on customer experience and team collaboration.
- Benefits: Competitive salary, pension scheme, digital GP service, and ongoing career development.
- Other info: Enjoy 23 days annual leave, free parking, and ILM accredited training.
- Why this job: Join a fast-paced environment where your ideas can shape the future of account management.
- Qualifications: Experience in telesales, strong communication skills, and a knack for spotting opportunities.
The predicted salary is between 26000 - 41440 £ per year.
Working within the Key Account team, the Internal Account Manager will be responsible for proactively account managing several high‑profile clients. A strategic approach is integral to the role, developing and sustaining solid relationships with customers to ensure a high level of account management, developing opportunities, retaining business and ensuring the overall Customer Experience is to a high level.
Role and Responsibilities
- Drive the customer contact strategy plan through Salesforce.com to protect and grow business from a portfolio of existing customers.
- Retain, develop, and close sales deals over the phone.
- Work with colleagues within the Key team to contribute to the strategic approach of the business.
- Accurately forecast and deliver against revenue targets.
- Focus on the effectiveness, efficiency, and quality of sales activity, not just the quantity.
- Work closely with Customer Service and Customer Relations to ensure customers receive a best‑in‑class service and keep cancellations to a minimum.
- Pass prospects/leads of the appropriate level to the relevant departments within the sales office when not school related.
- Use the CRM system to effectively record, manage and develop opportunities.
- Always look to improve the Sales Process and the way things are done.
- Focus on the root cause of problems and help identify ways to solve them.
The right person will be an experienced telesales professional who thrives in a fast‑paced commercial environment and is relentless in their approach to winning and protecting revenue. They will be capable of working as a team in developing an account strategy to win, protect and grow Academy Trusts. They will be outgoing and self‑motivated with the ability to bring positive energy and focus to their team and colleagues across the business. Open to change they will bring their ideas and work with their TMs and the team to improve the way things are done.
Knowledge & Skills required
- Excellent communicator
- Builds rapport with customers easily
- Commercially savvy, analytical thinker
- Spots opportunities and capitalises on them
- Demonstrates understanding of sales methodologies
- IT savvy
- Experience onboarding, protecting and growing named accounts to deliver against revenue targets
- Demonstrates PHS core values with a proven track record in a sales account manager role, ideally in the industry
- Experience using a CRM system, preferably SFDC, Microsoft Office suite
- High energy and pace
- Thrives in a demanding sales environment
- High professional and personal standards
- Decisive and resilient
- Can challenge respectfully, constructively and effectively
Minimum employment 12 months
Benefits
- Basic salary of £26,000.00, OTE £41,440.00
- Pension scheme
- Access to our Digital GP service for you and your family
- Ongoing career and development opportunities
- 23 days annual leave plus bank holidays
- Up to £1,000 savings at major high street stores and supermarkets with PHS Perks
- Free parking
- ILM accredited training offered
- Holiday buy and sell scheme
- Full training, support and opportunities to progress
We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
Internal Account Manager in Tamworth employer: PHSGroup
As an Internal Account Manager at our Tamworth location, you will join a dynamic team that prioritises professional growth and a supportive work culture. We offer competitive salaries, comprehensive benefits including a pension scheme and access to a Digital GP service, as well as ongoing training and development opportunities to help you thrive in your career. Our commitment to inclusivity ensures that every employee can bring their authentic selves to work, making it a truly rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Account Manager in Tamworth
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an Internal Account Manager role, and who knows? They might just have the inside scoop on openings that aren't advertised yet.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to account management. Think about how you can showcase your experience with CRM systems and your ability to build relationships. We want you to shine!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and interested.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Internal Account Manager in Tamworth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Internal Account Manager role. Highlight your experience in account management and sales, and show us how you can build strong relationships with clients.
Showcase Your Skills:We want to see your communication skills shine! Use specific examples to demonstrate how you've successfully managed accounts or closed deals in the past. This is your chance to show us you're commercially savvy and an analytical thinker.
Be Authentic:Let your personality come through in your application. We value high energy and a positive attitude, so don’t be afraid to show us who you are and how you can bring that energy to our team.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at PHSGroup
✨Know Your Clients
Before the interview, research the high-profile clients you might be managing. Understand their needs and challenges, and think about how you can add value to their experience. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Master the CRM
Familiarise yourself with Salesforce.com or any CRM system mentioned in the job description. Be prepared to discuss how you've used similar tools in the past to manage accounts and drive sales. Highlighting your tech-savviness will demonstrate that you can adapt quickly to their systems.
✨Showcase Your Sales Strategy
Think about specific sales methodologies you've employed in previous roles. Be ready to share examples of how you've successfully retained and grown accounts. This will illustrate your analytical thinking and commercial savvy, which are key for this role.
✨Bring Positive Energy
The job requires someone who thrives in a fast-paced environment. During the interview, let your enthusiasm shine through! Share stories that reflect your resilience and ability to work well under pressure, as well as your collaborative spirit with team members.
