At a Glance
- Tasks: Help customers over the phone, resolving their queries and enhancing their experience.
- Company: Join Direct365, a leading hygiene services provider with a supportive team culture.
- Benefits: Enjoy a competitive salary, employee discounts, and great work-life balance with no weekends.
- Other info: Full-time hours, training opportunities, and a friendly team await you!
- Why this job: Make a real difference in customer satisfaction while developing your skills in a vibrant environment.
- Qualifications: Excellent communication skills and a can-do attitude; contact centre experience is a plus.
The predicted salary is between 24959 - 24959 € per year.
Good salary, great team and additional benefits. Monday to Friday, full time hours, no evening or weekend working.
Are you excellent at listening to customers, understanding their needs, and resolving their enquiries over the phone? This is the career you have been looking for!
- Do you enjoy helping customers and have experience doing so over the phone?
- Are you great at listening and asking questions to find the right solutions for customers?
- Do you want a career rather than a job?
- Are you looking for a rewarding job in an established company where your work is valued?
If so, let us recognise how important you are and support you in a career you will enjoy. This is your chance to shine at the UK’s leading hygiene services company – and you will love it here.
This role is so much more than customer service. You’ll join a friendly, engaging contact centre team, speaking with existing and new customers about our products and services. We’ll support you and help you develop in your career here too, enhancing skills you have and learning new ones. You’ll find this a vibrant, fun place to work, with a real family feeling, one of many reasons you will love it here.
The hours are great too – you’ll be working Monday to Friday (guaranteed full-time hours), with no evening or weekend working. Further benefits include discounts to help with living costs.
Your role as Customer Service Advisor:
- You’ll be talking to new and existing customers each day on our contact centre.
- You’ll need excellent communication skills for great conversations by phone and e-mail.
- Computer skills are really important too, to update our database while speaking with our customers.
- Experience in a contact centre would be an advantage.
- Customers are at the heart of what we do, so your ability to build rapport and influence is important.
- Most important is a can-do attitude, someone who really cares and takes pride in their work.
In return for your commitment and expertise as a Customer Service Advisor, you will get:
- A salary of £24,959.95 in a secure, permanent full-time position.
- No weekend or evening working – great hours Monday to Friday (37.5 hours a week).
- Amazing employee discounts with major supermarkets and retailers with ‘phs Perks’.
- Training to expand your skills. We offer accredited ILM training through external and in-house training.
- Apprenticeship opportunities on completion of the probationary period.
- 23 days holiday plus bank holidays (31 days in total) plus a Buy / Sell holiday scheme.
- Free Parking onsite so no parking costs.
- Other benefits such as improved parental and paternity leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more.
If you enjoy a role where you get to improve customer satisfaction with every person you speak with, we want to hear from you. Apply Now.
About us: At Direct365, our vision is to be the UK’s number one provider of essential workplace products and services for small businesses. We value helpfulness, reliability and innovation within our employee base, and believe in giving everyone the freedom to do what they do best.
Our aim is to combine our buying power with friendly expert advice for everyone’s peace of mind that the job’s well done. Direct365 is part of the phs Group, the UK’s leading Hygiene Services provider. phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 120,000 customers across 300,000 locations incorporating numerous businesses during its 63 years of business.
At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
Customer Service Advisor in Skelmersdale employer: PHSGroup
Direct365 is an exceptional employer located in Skelmersdale, offering a vibrant and supportive work environment for Customer Service Advisors. With a focus on employee growth through accredited training and apprenticeship opportunities, the company fosters a culture of inclusivity and teamwork, ensuring that every team member feels valued and empowered. Enjoy a competitive salary, fantastic benefits including discounts, and a guaranteed Monday to Friday schedule, making it an ideal place for those seeking a rewarding career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Skelmersdale
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Direct365. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your listening skills! Since this role is all about helping customers over the phone, try role-playing with a friend or family member. This will help you get comfortable with asking questions and finding solutions, just like you would in the job.
✨Tip Number 3
Show off your can-do attitude! During your interview, share examples of how you've gone above and beyond to help customers in the past. This will demonstrate that you take pride in your work and are ready to tackle any challenge that comes your way.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team at Direct365. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Customer Service Advisor in Skelmersdale
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service, especially over the phone. We want to see how you've helped customers in the past and how you can bring that expertise to our team.
Be Personable and Engaging:Since you'll be talking to customers daily, let your personality shine through in your application. We love candidates who can build rapport and connect with people, so don't be shy about showing your friendly side!
Tailor Your Application:Take a moment to read through the job description and align your skills and experiences with what we're looking for. This shows us that you're genuinely interested in the role and understand what it entails.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Direct365!
How to prepare for a job interview at PHSGroup
✨Know the Company
Before your interview, take some time to research Direct365 and its values. Understanding their mission and the services they provide will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. Prepare examples from your past experiences where you've successfully resolved customer issues over the phone or via email. This will demonstrate your ability to listen, ask the right questions, and find solutions.
✨Demonstrate a Can-Do Attitude
Direct365 values a positive attitude and a willingness to help. During the interview, express your enthusiasm for helping customers and share instances where you've gone above and beyond to ensure customer satisfaction. This will highlight your commitment to the role.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team culture, training opportunities, or how success is measured in the role. This shows your interest in the position and helps you assess if it's the right fit for you.
