At a Glance
- Tasks: Be the friendly voice for customers, solving their queries and providing top-notch service.
- Company: Join Mayflower, a leader in washroom hygiene with a diverse and inclusive culture.
- Benefits: Enjoy a £26,000 salary, 23 days holiday, and fantastic discounts across UK retailers.
- Other info: Opportunities for growth in a dynamic environment with a commitment to inclusivity.
- Why this job: Make a real difference by helping customers and being part of a supportive team.
- Qualifications: Positive attitude, great communication skills, and a passion for customer service.
The predicted salary is between 28000 - 32000 £ per year.
We are looking for a customer service advisor to act as the first point of contact for our customers, providing product/service information, answering questions and resolving any emerging problems customers may face with accuracy and efficiency.
You will be a role model and leader in areas of teamwork, customer focus and continuous improvement to align with the company vision and critical success factors.
The role:
- Taking calls and building rapport with business customers each day on our contact centre and dealing or directing queries.
- Fixing any issues quickly and efficiently, so customers feel valued every time.
- Interacting with internal stakeholders to solve client queries in a proactive manner.
- Responsible for client liaison and generating sales reports and processing sales orders.
- Work closely with the Sales Team to support the sales function and provide administrative support to sales, operations, and finance teams.
- Responsible for client related queries on products, deliveries, and services.
- Most important is a can-do attitude and a proactive approach to work, someone who really cares about the work they do for customers.
Benefits:
- A salary of £26,000.00 working 40 hours per week
- 23 days annual holiday + bank holidays
- phs Perks offering excellent discounts across hundreds of UK retailers
- A range of benefits including pension, enhanced maternity and paternity pay, life assurance
- 24 hour wellbeing helpline and access to Digital GP for you and your household
Qualifications:
- Committed, show pride in their work, and who are positive & friendly
- Passionate and dedicated
- Team player
- Excellent communicating
- Must clear an enhanced DBS check
Mayflower Washroom Solutions is a market leader in washroom hygiene and consumable provision, with over 19 years’ experience of service delivery on a national basis. Our four divisions offer clients a complete solution to managed services.
At phs, we pride ourselves on our diverse workforce, ensuring an inclusive environment for all staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. Please let us know if we need to make any reasonable adjustments for you during the recruitment process.
Customer Service Advisor in London employer: PHSGroup
At Mayflower Washroom Solutions, we are dedicated to fostering a supportive and inclusive work environment where our Customer Service Advisors can thrive. With competitive salaries, generous holiday allowances, and a range of benefits including wellbeing support and discounts across UK retailers, we prioritise employee satisfaction and growth. Join us in Woolwich, where your proactive approach and commitment to customer care will be valued as we work together to deliver exceptional service to our diverse clientele.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PHSGroup. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PHSGroup before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PHSGroup:Your cover letter is your chance to shine! Tell us why you want to work at PHSGroup specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PHSGroup!
How to prepare for a job interview at PHSGroup
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
