At a Glance
- Tasks: Manage high-profile client accounts and drive sales through strategic communication.
- Company: Dynamic company focused on customer experience and team collaboration.
- Benefits: Competitive salary, pension scheme, digital GP service, and ongoing career development.
- Other info: Enjoy 23 days annual leave, free parking, and ILM accredited training.
- Why this job: Join a fast-paced environment where your ideas can shape the future of account management.
- Qualifications: Experience in telesales, strong communication skills, and a knack for spotting opportunities.
The predicted salary is between 26000 - 41440 £ per year.
Working within the Key Account team, the Internal Account Manager will be responsible for proactively account managing several high‑profile clients. A strategic approach is integral to the role, developing and sustaining solid relationships with customers to ensure a high level of account management, developing opportunities, retaining business and ensuring the overall Customer Experience is to a high level.
Role and Responsibilities
- Drive the customer contact strategy plan through Salesforce.com to protect and grow business from a portfolio of existing customers.
- Retain, develop, and close sales deals over the phone.
- Work with colleagues within the Key team to contribute to the strategic approach of the business.
- Accurately forecast and deliver against revenue targets.
- Focus on the effectiveness, efficiency, and quality of sales activity, not just the quantity.
- Work closely with Customer Service and Customer Relations to ensure customers receive a best‑in‑class service and keep cancellations to a minimum.
- Pass prospects/leads of the appropriate level to the relevant departments within the sales office when not school related.
- Use the CRM system to effectively record, manage and develop opportunities.
- Always look to improve the Sales Process and the way things are done.
- Focus on the root cause of problems and help identify ways to solve them.
The right person will be an experienced telesales professional who thrives in a fast‑paced commercial environment and is relentless in their approach to winning and protecting revenue. They will be capable of working as a team in developing an account strategy to win, protect and grow Academy Trusts. They will be outgoing and self‑motivated with the ability to bring positive energy and focus to their team and colleagues across the business. Open to change they will bring their ideas and work with their TMs and the team to improve the way things are done.
Knowledge & Skills required
- Excellent communicator
- Builds rapport with customers easily
- Commercially savvy, analytical thinker
- Spots opportunities and capitalises on them
- Demonstrates understanding of sales methodologies
- IT savvy
- Experience onboarding, protecting and growing named accounts to deliver against revenue targets
- Demonstrates PHS core values with a proven track record in a sales account manager role, ideally in the industry
- Experience using a CRM system, preferably SFDC, Microsoft Office suite
- High energy and pace
- Thrives in a demanding sales environment
- High professional and personal standards
- Decisive and resilient
- Can challenge respectfully, constructively and effectively
Minimum employment 12 months
Benefits
- Basic salary of £26,000.00, OTE £41,440.00
- Pension scheme
- Access to our Digital GP service for you and your family
- Ongoing career and development opportunities
- 23 days annual leave plus bank holidays
- Up to £1,000 savings at major high street stores and supermarkets with PHS Perks
- Free parking
- ILM accredited training offered
- Holiday buy and sell scheme
- Full training, support and opportunities to progress
We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
Internal Account Manager employer: PHSGroup
As an Internal Account Manager at our Tamworth location, you will join a dynamic team that prioritises professional growth and a supportive work culture. We offer competitive salaries, comprehensive benefits including a pension scheme and access to a Digital GP service, as well as ongoing training and development opportunities to help you thrive in your career. Our commitment to inclusivity ensures that every employee can bring their authentic selves to work, making it a truly rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Account Manager
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your pitch! Be ready to talk about your experience and how it aligns with the role. Highlight your achievements and be prepared to discuss how you can contribute to their customer contact strategy.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a thank-you email expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Internal Account Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Internal Account Manager role. Highlight your experience in account management and sales, and show how you can bring value to our Key Account team.
Showcase Your Skills:We want to see your excellent communication skills and commercial savvy. Use specific examples from your past roles to demonstrate how you've built relationships and closed deals successfully.
Be Authentic:Let your personality shine through! We’re looking for someone who is outgoing and self-motivated, so don’t be afraid to show us your positive energy and enthusiasm for the role.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quickly!
How to prepare for a job interview at PHSGroup
✨Know Your Clients
Before the interview, research the high-profile clients you'll be managing. Understand their needs, challenges, and how your role can add value. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Master Salesforce.com
Since you'll be using Salesforce.com to manage customer relationships, brush up on your skills with the platform. Familiarise yourself with its features and think of examples where you've used similar tools to drive sales or improve customer experience.
✨Showcase Your Sales Strategy
Prepare to discuss your approach to account management and sales. Think about specific strategies you've employed in the past to retain and grow accounts. Be ready to share success stories that highlight your analytical thinking and ability to spot opportunities.
✨Emphasise Team Collaboration
This role requires working closely with colleagues in the Key Account team. Be prepared to talk about how you’ve successfully collaborated in previous roles. Highlight your ability to bring positive energy and focus to a team, as well as your openness to change and improvement.
