At a Glance
- Tasks: Service and maintain recycling equipment, ensuring top-notch customer service.
- Company: Join a leading waste management company with a focus on sustainability.
- Benefits: Competitive salary, training opportunities, digital GP, and great discounts.
- Other info: Enjoy a dynamic work environment with excellent career growth potential.
- Why this job: Make a difference in recycling while developing your engineering skills.
- Qualifications: Experience in service engineering, fault-finding, and knowledge of electrical/hydraulic systems.
The predicted salary is between 40000 - 40000 € per year.
Service Engineers are responsible for servicing and maintaining recycling equipment on a reactive and scheduled basis. They will work towards achieving their own targets as well as customer SLA’s. Service level agreements are agreed and set with our customers and must be achieved. Service Engineers will work closely with the Service Planning Supervisor, Technical Manager and Operations Director to ensure an efficient and safe delivery.
Customer Service
- To liaise with the call controllers and Field Service Supervisors to provide the best service to the customers.
- The engineer is expected to help plan their daily work to maximise customer service, achieve the highest standards and productivity using electronic and verbal communications as appropriate.
- The engineer should always try and take ownership of engineering issues so that the customer is provided with good service.
- Engineers are expected to achieve targets set by their Field Service Supervisor and be aware of all customer service level agreements and aim to adhere to them always.
- May be required to work out of area during periods of varying workload volumes and during engineer shortages which can require overnight stays.
Records and Documentation
- To complete all paperwork and electronic data as required by Wastekit or the customer according to the company procedures.
- Accurately record time, parts used and any other details either electronically or manually as required.
- Prompt action should be taken to ensure replacement parts are acquired to replenish van stock or parts specially ordered to return to a breakdown being mindful of any customer SLAs.
- Pass on any new business leads to sales department.
Skills/Knowledge and Qualifications Required
- Shall have good fault‑finding and diagnostic skills.
- To be able to understand hydraulic and electrical circuit diagrams.
- Will be able to show and apply sound knowledge of mechanical, electrical and hydraulic principles.
- Can use and understand various electrical and hydraulic test equipment.
- Update engineering knowledge when able.
- Always use cost effective but safe measures to carry out tasks.
- Can work with the minimum of supervision.
- To attend meetings and training courses as required by your Field Service.
Standards
- Comply with all requirements in the Work Instruction for Engineer Responsibilities.
- Comply with instructions given by Field Service Supervisors, Managers and Directors.
- To maintain and use company issued equipment and vehicles in a safe manner and according to PHS Group policies.
- To take responsibility for the safe keeping of stock and be accountable for stock balances.
- To keep accurate records (using stock usage sheets and or electronic recording as appropriate) of when and where the stock is used.
- Any documentation which is required to be returned to the office is done so in time.
- Vans should be kept clean, tidy and maintained as per MFM‑02 Commercial Vehicle Transport Policy and appropriate care taken of PPE, tools and stock.
Desirable Knowledge and Qualifications
- Ideally from a service engineering, electrical or hydraulic background with an ability to demonstrate the skill of fault finding and repair.
- City & Guilds in electrical and mechanical engineering.
- Competent in the use of electrical and hydraulic test equipment.
- A sound knowledge of single and three phase electrical equipment and hydraulic circuits.
- A mature disciplined approach and good personal administrative and customer care skills.
- 17th edition electrical regulations/City & Guilds electrical and mechanical engineering.
Benefits
- A competitive salary of £40,000.00 OTE £45,000.00.
- We offer accredited ILM Training in house and external training.
- Ongoing career and development opportunities.
- Digital GP for you and your family.
- Over £1,000 worth of savings and discounts at supermarkets and high street stores with PHS Perks.
- Company pension.
- 24‑hour wellbeing helpline.
- All kit required for working effectively on the road.
Field Service Mechanical Engineer - Haywards Heath employer: PHSGroup
At phs Wastekit, we pride ourselves on being an excellent employer, offering our Field Service Mechanical Engineers a competitive salary and a wealth of benefits including accredited training, ongoing career development opportunities, and a comprehensive wellbeing helpline. Our supportive work culture fosters collaboration and personal growth, ensuring that our engineers are equipped with the tools and resources they need to excel in their roles while delivering exceptional service to our customers in Haywards Heath.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Mechanical Engineer - Haywards Heath
✨Tip Number 1
Get to know the company inside out! Research phs Wastekit and understand their values, services, and customer base. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your technical skills! Brush up on your fault-finding and diagnostic abilities, especially with hydraulic and electrical systems. Being able to demonstrate your expertise during interviews can really set you apart from other candidates.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the team at phs Wastekit.
We think you need these skills to ace Field Service Mechanical Engineer - Haywards Heath
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Mechanical Engineer role. Highlight your experience with recycling equipment, fault-finding skills, and any relevant qualifications like City & Guilds. We want to see how your background fits with what we do!
Show Off Your Customer Service Skills:Since customer service is key in this role, don’t forget to mention any past experiences where you’ve gone above and beyond for customers. We love candidates who take ownership of issues and strive to provide top-notch service!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to technical details!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at PHSGroup
✨Know Your Stuff
Make sure you brush up on your mechanical, electrical, and hydraulic principles. Familiarise yourself with fault-finding techniques and be ready to discuss how you've applied these skills in past roles. This will show that you're not just a candidate, but someone who can hit the ground running.
✨Understand Customer Service Expectations
Since this role involves liaising with customers and meeting service level agreements, it’s crucial to understand what excellent customer service looks like. Prepare examples of how you've provided top-notch service in previous jobs, and be ready to discuss how you would handle challenging situations.
✨Get Organised
The job requires planning your daily work effectively, so come prepared with a strategy. Think about how you would prioritise tasks to maximise customer service and productivity. You might even want to bring a sample schedule or plan to discuss during the interview.
✨Show Your Team Spirit
This position involves working closely with supervisors and other engineers, so highlight your teamwork skills. Be ready to share experiences where you collaborated successfully with others to achieve common goals, and how you can contribute positively to the team dynamic.
