At a Glance
- Tasks: Provide excellent customer service without sales pressure in a friendly contact centre.
- Company: Join phs Group, the leading Hygiene Services provider in the UK.
- Benefits: Enjoy great hours, competitive salary, hybrid working, and fantastic employee discounts.
- Other info: Flexible training, career growth opportunities, and a diverse, inclusive workplace await you.
- Why this job: Make a positive impact while enjoying a supportive work environment with no evening or weekend shifts.
- Qualifications: Contact centre experience and basic computer skills are essential; a can-do attitude is a must!
The predicted salary is between 27040 - 28000 £ per year.
Customer Service – but without the sales or long hours! Contact Centre - Customer Service Advisor – Caerphilly. Full Time hours – 36.25 to 40 hours per week with excellent benefits and hybrid working after 6 months.
We welcome applications from motivated individuals who can commit to starting with our team on 27th July 2026. Imagine the perfect contact centre role. Enjoyable work where you’re valued for delivering excellent customer service. A friendly atmosphere with a market-leading, secure, successful company. Great hours and no evenings or weekend working.
If you are ready to make a positive change in your career, we want to hear from you! We are phs Group – the leading Hygiene Services provider in the UK. We are looking for the right person to join our Customer Service team in Caerphilly.
Consider these questions:
- Do you want a great job helping business customers, without thinking about sales targets?
- Do you live locally – for example, in Caerphilly, Merthyr, Rhondda Cynon Taff?
- Do you have contact centre experience?
- Are you reliable, loyal, and hardworking?
- Are you comfortable with using a computer and quick at learning new systems?
- Are you looking for a career in an established company?
If you answered ‘Yes’, and your skillset includes listening, building rapport, and asking questions to establish customer needs, this is the career for you!
We’ve great hours, a good salary and a fabulous list of benefits that continues to grow. And if you’re driving to our Caerphilly office, our free on-site car park will save you a fortune.
What’s more there are:
- No sales targets, no evening working, and no weekend working.
- No travelling into Cardiff or struggling to find parking each day.
- No car parking charges, and less money spent on fuel.
It’s a great place to work, and local to you if you live in or near Caerphilly. Don’t delay – apply today.
Your role as a Customer Service Advisor at phs Group:
- Taking calls and building rapport with business customers each day on our contact centre.
- Fixing any issues quickly and efficiently, so customers feel valued every time.
- You should be polite and clearly spoken, able to have great conversations (phone and e-mail).
- Basic computer skills are really important! We’ll help you learn the rest.
- Most important is a can-do attitude, someone who really cares about the work they do for customers.
In return for your commitment and expertise at phs Group you’ll benefit from:
- Working hours between 36.25 – 40 hours a week, Monday to Friday.
- Rewarding salary, great team and excellent benefits.
- Access to Virtual GP for you and your family.
- No weekend or evening working.
- Flexible training scheme.
- Hybrid working after 6 months.
- Real savings with major supermarkets and retailers through amazing employee discounts with phsPerks.com.
- Further savings with our phs Direct Online shop.
- Free Parking on-site so no parking costs.
- Excellent careers opportunities.
- Accredited ILM training through external and in-house training.
- Apprenticeship opportunities.
- 23 days holiday plus bank holidays off.
- Other benefits such as improved parental leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more...
We want to speak with you! Apply now.
About phs: phs Group was founded in 1963 and are the leading provider for Hygiene Services in the UK, Spain and Ireland. We have over 120,000 customers across 300,000 locations incorporating numerous businesses during 63 years of business. At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
Customer Service Advisor in Dinas Powys employer: PHSGroup
At phs Group, we pride ourselves on being an excellent employer, offering a supportive and friendly work environment in Caerphilly. With no sales targets, flexible working hours, and a comprehensive benefits package including access to a Virtual GP and generous holiday allowance, we prioritise employee well-being and growth. Join us to enjoy a fulfilling career where your contributions are valued and rewarded, all while working locally without the hassle of commuting into Cardiff.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Dinas Powys
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PHSGroup. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PHSGroup before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Dinas Powys
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PHSGroup:Your cover letter is your chance to shine! Tell us why you want to work at PHSGroup specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PHSGroup!
How to prepare for a job interview at PHSGroup
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
