At a Glance
- Tasks: Help customers over the phone, resolving their enquiries and building rapport.
- Company: Join Direct365, a leading hygiene services provider with a supportive culture.
- Benefits: Enjoy a competitive salary, employee discounts, and great work-life balance.
- Other info: Full-time hours, no evenings or weekends, plus training and career growth opportunities.
- Why this job: Make a real impact by improving customer satisfaction in a vibrant team.
- Qualifications: Excellent communication skills and a can-do attitude are essential.
The predicted salary is between 24959 - 24959 € per year.
Good salary, great team and additional benefits. Monday to Friday, full time hours, no evening or weekend working.
Are you excellent at listening to customers, understanding their needs, and resolving their enquiries over the phone? This is the career you have been looking for!
- Do you enjoy helping customers and have experience doing so over the phone?
- Are you great at listening and asking questions to find the right solutions for customers?
- Do you want a career rather than a job?
- Are you looking for a rewarding job in an established company where your work is valued?
This role is so much more than customer service. You’ll join a friendly, engaging contact centre team, speaking with existing and new customers about our products and services. We’ll support you and help you develop in your career here too, enhancing skills you have and learning new ones. You’ll find this a vibrant, fun place to work, with a real family feeling.
The hours are great too – you’ll be working Monday to Friday (guaranteed full-time hours), with no evening or weekend working. Further benefits include discounts to help with living costs.
Your role as Customer Service Advisor:
- You’ll be talking to new and existing customers each day on our contact centre.
- You’ll need excellent communication skills for great conversations by phone and e‑mail.
- Computer skills are really important too, to update our database while speaking with our customers.
- Experience in a contact centre would be an advantage.
- Customers are at the heart of what we do, so your ability to build rapport and influence is important.
- Most important is a can‑do attitude, someone who really cares and takes pride in their work.
In return for your commitment and expertise as a Customer Service Advisor, you will get:
- A salary of £24,959.95 in a secure, permanent full-time position.
- No weekend or evening working – great hours Monday to Friday (37.5 hours a week).
- Amazing employee discounts with major supermarkets and retailers with ‘phs Perks’.
- Training to expand your skills, including accredited ILM training through external and in‑house training.
- Apprenticeship opportunities on completion of the probationary period.
- 23 days holiday plus bank holidays (31 days in total) plus a Buy / Sell holiday scheme.
- Free Parking onsite.
- Other benefits such as improved parental and paternity leave, a 24‑hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more.
If you enjoy a role where you get to improve customer satisfaction with every person you speak with, we want to hear from you.
About us: At Direct365, our vision is to be the UK’s number one provider of essential workplace products and services for small businesses. We value helpfulness, reliability and innovation within our employee base, and believe in giving everyone the freedom to do what they do best.
Direct365 is part of the phs Group, the UK’s leading Hygiene Services provider.
Customer Service Advisor employer: PHSGroup
Direct365 is an exceptional employer located in Skelmersdale, offering a vibrant and supportive work culture where employees are valued and encouraged to grow. With a focus on customer satisfaction, the company provides excellent training opportunities, competitive salaries, and a range of benefits including generous holiday allowances and employee discounts. Join a friendly team that prioritises work-life balance with no evening or weekend shifts, making it an ideal place for those seeking a rewarding career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Direct365 and its values. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your phone skills! Since you'll be handling customer calls, try role-playing with a friend or family member. This will help you get comfortable with listening and responding to customer needs effectively.
✨Tip Number 3
Show off your can-do attitude! During the interview, share examples of how you've gone above and beyond for customers in the past. This will highlight your commitment to customer satisfaction and make you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our awesome team at Direct365. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service, especially over the phone. We want to see how you've helped customers in the past and how you can bring that expertise to our team.
Be Personable and Engaging:Since you'll be talking to customers daily, let your personality shine through in your application. We love candidates who can build rapport and connect with people, so don't be afraid to show us your friendly side!
Tailor Your Application:Take a moment to read through the job description and align your skills and experiences with what we're looking for. A tailored application shows us you're genuinely interested in the role and understand what it entails.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Direct365!
How to prepare for a job interview at PHSGroup
✨Know the Company Inside Out
Before your interview, take some time to research Direct365 and its services. Understanding their mission and values will help you align your answers with what they’re looking for in a Customer Service Advisor.
✨Showcase Your Listening Skills
During the interview, demonstrate your excellent listening skills by actively engaging with the interviewer. Repeat back key points they mention and ask clarifying questions to show you’re genuinely interested in understanding their needs.
✨Prepare Real-Life Examples
Think of specific situations where you’ve successfully resolved customer enquiries or built rapport over the phone. Sharing these examples will highlight your experience and ability to handle similar scenarios in the role.
✨Exude a Can-Do Attitude
Make sure to convey your enthusiasm for helping customers and your willingness to learn. A positive attitude can set you apart from other candidates, so let your passion for customer service shine through during the interview.
