At a Glance
- Tasks: Manage customer accounts, drive growth, and support National Account Managers.
- Company: Join Countrywide Healthcare, a leader in innovative healthcare solutions.
- Benefits: Enjoy a competitive salary, pension scheme, and discounts from 800+ retailers.
- Other info: Dynamic team environment with opportunities for career growth and inclusivity.
- Why this job: Make a real impact in healthcare while developing your professional skills.
- Qualifications: Experience in sales support or administration; strong analytical and communication skills.
The predicted salary is between 28000 - 28000 £ per year.
Countrywide Healthcare is a leading provider of healthcare products and services, committed to delivering excellence and innovation to care providers across the UK. As we continue to grow and evolve, we are looking for a proactive and detail-oriented Internal Account Manager to join our dynamic team. This role is pivotal in driving account development, identifying growth opportunities, and ensuring exceptional service delivery. Additionally, the Internal Account Manager will provide vital support to our National Account Managers, assisting with quote preparation, pricing administration, and general sales coordination.
Key Responsibilities
- Manage a portfolio of commercial customers and house accounts, ensuring high levels of satisfaction and retention.
- Identify and pursue opportunities to grow revenue within existing accounts through upselling, cross‑selling, and strategic engagement.
- Develop account plans and maintain regular contact with customers to understand their needs and business objectives.
- Monitor account performance and proactively address any issues or concerns.
- Assist National Account Managers with quote generation, pricing updates, and tender support.
- Maintain and update customer‑specific price lists and ensure accuracy across systems.
- Coordinate with internal departments (e.g., finance, logistics, customer service) to ensure smooth execution of customer requirements.
- Participate in internal meetings and contribute to the development of sales initiatives.
Skills & Experience Required
- Proven experience in a pricing, sales support, or administrative role (preferably within healthcare or B2B environments but not essential).
- Strong numerical and analytical skills with high attention to detail.
- Proficiency in Microsoft Excel and CRM systems (e.g., Salesforce, Dynamics).
- Excellent communication and interpersonal skills.
- Ability to manage multiple tasks and deadlines in a fast‑paced environment.
- Commercial awareness and understanding of margin and cost structures.
- Experience working collaboratively across departments.
Benefits
- Salary of £28,000 per annum
- Pension scheme
- Virtual GP for you and your household
- Reward Gateway Discount Card – savings from over 800 retailers
- Buy and sell holiday scheme
- Enhanced maternity and family friendly leave
- Full training and great opportunities for professional development
At Countrywide, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. Please let us know if we need to make any reasonable adjustments for you during the recruitment process.
Internal Account Manager in Cudworth employer: PHSGroup
Countrywide Healthcare is an exceptional employer, offering a supportive and inclusive work culture in Barnsley. With a focus on employee growth, we provide comprehensive training and development opportunities, alongside competitive benefits such as a pension scheme and a virtual GP service. Join us to be part of a dynamic team dedicated to delivering excellence in healthcare services while enjoying a rewarding career path.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Account Manager in Cudworth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PHSGroup. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PHSGroup before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Internal Account Manager in Cudworth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PHSGroup:Your cover letter is your chance to shine! Tell us why you want to work at PHSGroup specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PHSGroup!
How to prepare for a job interview at PHSGroup
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
