As an Apprentice Customer Experience Advisor, you will assist the Customer Experience Team in maintaining effective communication between customers and the site team to help deliver a smooth customer journey from project start to completion.
About the Employer
We specialise in insulation, heating and renewable energy solutions for blue chip clients, homeowners, tenants and landlords across the UK. Our clients and customers benefit from our range of expert services including installation, inspection, repair, and replacement.
What You'll Do
This role offers the opportunity to learn practical customer service, communication, office administration and project coordination skills while working alongside experienced team members. You will help ensure customers are kept informed, supported, and treated with respect throughout their home transformation journey. If you enjoy working with people, communicating clearly, and making a difference in communities, this trainee opportunity will help you develop valuable professional skills and experience.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Initiative
- Patience
- Positive
- Time management
- Willing to learn
Qualifications
- Essential - GCSE - English - 4-9
- Essential - GCSE - Maths - 4-9
Course Information
Course: Customer service practitioner (level 2) Level: 2 Route: Sales, marketing and procurement Apprenticeship Level: Intermediate Working Arrangements Working Week: 8.00am - 4.30pm with 30 minutes for lunch Friday hours slightly earlier finish 8.00am - 3.30pm. (no weekend working) Days to be confirmed. Expected Duration: 1 Year Training Provider: CITY OF SUNDERLAND COLLEGE
Contact Details:
PHS HOME SOLUTIONS LIMITED Recruitment Team
