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For Companies At a Glance
- Tasks: Lead the Service Desk and Field Service teams to deliver top-notch customer service.
- Company: Join a forward-thinking company committed to sustainability and excellence.
- Benefits: Enjoy competitive pay, health perks, and opportunities for professional growth.
- Why this job: Make a difference in customer satisfaction while promoting health and safety.
- Qualifications: Experience in service management and strong leadership skills.
- Other info: Dynamic workplace with a focus on teamwork and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
About The Role
- The direct management of this duty ensures that our customers receive levels of service which meet or exceed our service level agreements.
- To carry out all activities without compromising health and safety, quality, welfare or the engagement of our colleagues.
- To effectively manage the Service Desk and Field Service teams activities to ensure you maximise scheduling and operational suc…
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Wastekit Service Desk Manager employer: phs Group
Contact Detail:
phs Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Wastekit Service Desk Manager
✨Tip Number 1
Get to know the company inside out! Research Wastekit's values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to service management and team leadership. We recommend using the STAR method to structure your answers – it’s a great way to showcase your experience effectively.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Wastekit Service Desk Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that aligns with the Wastekit Service Desk Manager role. We want to see how your skills can help us exceed our service level agreements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team's success in managing service desk operations.
Showcase Your Leadership Skills: As a Service Desk Manager, you'll be leading teams. We want to see examples of how you've effectively managed teams in the past, so don’t hold back on sharing those experiences!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at phs Group
✨Know Your Service Level Agreements
Familiarise yourself with common service level agreements (SLAs) in the waste management sector. Be ready to discuss how you would ensure that customer service meets or exceeds these standards, as this will show your understanding of the role and its importance.
✨Health and Safety First
Prepare to talk about your experience with health and safety protocols. Think of specific examples where you prioritised safety while managing a team or service desk, as this is crucial for the Wastekit Service Desk Manager position.
✨Team Management Skills
Reflect on your previous experiences managing teams. Be prepared to share strategies you've used to maximise scheduling and operational success, and how you engage and motivate your colleagues to achieve their best.
✨Customer-Centric Mindset
Think about how you can enhance customer satisfaction. Prepare examples of how you've handled customer feedback or complaints in the past, and be ready to discuss how you would implement improvements based on customer insights.
