At a Glance
- Tasks: Engage with business customers to understand their needs and provide tailored solutions.
- Company: Join phs Compliance, a leading provider in electrical and fire safety services.
- Benefits: Enjoy a competitive salary, bonuses, and fantastic work-life balance with no evenings or weekends.
- Other info: Be part of a supportive team with ongoing training and personal development opportunities.
- Why this job: Make a real impact by helping businesses while enjoying great perks and career growth.
- Qualifications: Telesales experience and strong communication skills are essential.
The predicted salary is between 24811 - 35000 £ per year.
Great hours Monday to Friday, with no evenings or weekends! If you’re great at building rapport with business customers and having brilliant discussions regarding their needs, you’ve just found the right career! We are phs Compliance, a leading UK provider of Statutory Electrical Testing, Fire safety Testing and Electrical remedial services. We want a polite, reliable person to come and join our friendly sales team.
To be successful here, consider these questions:
- Do you have Telesales experience?
- Are you good at building rapport?
- Are you great at listening, establishing needs and asking questions to provide the right solution?
- Are you organised and good at closing sales?
If so, this is a great place to work! You will be part of a supportive team, and the rewards continue to grow. Add to this a great commission structure and fabulous working hours Monday to Friday. Most important for us is someone with honesty, integrity, and a positive can-do attitude. If you are reliable, determined, and have a great sales background, we would be delighted to meet you.
Your role as a Customer Retention & Telesales advisor with us at phs Compliance:
- Calling our existing business customers to understand their needs, providing the best solutions, and growing the number of services they have with us.
- Listening to and understanding the cause of any queries or concerns.
- Asking questions to provide solutions that support the customer and retain their valued business.
- Being the industry expert for your customers, knowing/selling the services consultatively.
- Account management (inbound/outbound calls/emails from your customers/updating details on the CRM).
- Achieving and working towards set targets and KPIs (daily, weekly, periodically).
In return for your commitment and expertise as a Customer Retention & Telesales Advisor at phs Compliance:
- A guaranteed base salary of £24,811.00.
- Realistic OTE of £35,000.00.
- A rewarding bonus scheme and regular incentives.
- Great working hours Monday to Friday, no weekend or evening working (37.5 hours per week).
- An extensive induction programme, excellent ongoing training and development.
- We offer accredited ILM training through external and in-house training.
- Apprenticeships and personal development opportunities for a great career with us.
- Free parking onsite that will save you a fortune.
- Amazing employee discounts with major supermarkets and retailers with phsPerks.
- Other benefits such as improved parental and paternity leave, a 24-hour wellbeing helpline, free access to virtual GP for you and your household, cycle to work scheme, pension scheme, life assurance and more.
A career with our well-established company awaits you. If you are personable, confident on the phone, and enjoy Account Management and Telesales, we would love to hear from you. Apply now.
At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
Customer Retention Telesales Advisor in Warrington employer: phs Group
At phs Compliance, we pride ourselves on being an excellent employer, offering a supportive and inclusive work environment in Golborne, Warrington. With great working hours from Monday to Friday, no evenings or weekends, and a strong focus on employee development through extensive training and personal growth opportunities, we ensure our team members feel valued and appreciated. Our competitive salary, rewarding bonus scheme, and additional benefits like employee discounts and a wellbeing helpline make us a fantastic choice for those seeking a meaningful career in customer retention and telesales.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Retention Telesales Advisor in Warrington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at phs Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like phs Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Retention Telesales Advisor in Warrington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to phs Group:Your cover letter is your chance to shine! Tell us why you want to work at phs Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at phs Group!
How to prepare for a job interview at phs Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
