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For Companies At a Glance
- Tasks: Onboard new accounts and reactivate lapsed ones while driving revenue growth.
- Company: Join a leading hygiene services provider with a diverse and inclusive culture.
- Benefits: Competitive salary, ongoing training, discounts, and a supportive work environment.
- Why this job: Make a real impact by building strong client relationships and driving success.
- Qualifications: Strong communication skills and experience in sales or customer service.
- Other info: Exciting career development opportunities in a fast-paced environment.
The predicted salary is between 26000 - 36400 £ per year.
About The Role
The New Business Account Manager plays a critical role in onboarding and managing new accounts during their first four weeks with the business, ensuring a seamless transition and strong early engagement. The role also focuses on reactivating lapsed accounts, driving revenue growth, and establishing trusted relationships from the outset. Success in this position requires a proactive, commercially minded approach to client engagement, identifying opportunities for upsell and cross-sell, and delivering an exceptional onboarding experience that lays the foundation for long-term retention.
Key Responsibilities
- Deliver a smooth and effective onboarding experience for all new accounts within the first four weeks.
- Identify and convert upsell and cross-sell opportunities during the onboarding period.
- Consistently achieve or exceed monthly and quarterly revenue targets.
- Meet call quality standards and business KPIs.
- Identify lapsed accounts and implement strategies to win back business.
- Reintroduce phs products and services through tailored engagement plans.
- Track, analyse, and report on recovery performance and success rates.
- Build strong, trust-based relationships with key stakeholders from day one.
- Maintain effective diary management and regular communication with clients.
- Deliver a high-quality onboarding experience that supports long-term client success.
- Monitor account health throughout the onboarding period and address risks proactively.
- Reduce churn through timely intervention and enhanced client experience.
- Maintain consistent communication to reinforce value and support.
- Work closely with the Team Leader and internal departments to ensure a smooth onboarding journey.
- Pass qualified prospects and leads to the appropriate Field Sales Consultant when required.
- Use the CRM system to accurately record, manage, and progress opportunities.
- Forecast revenue effectively and deliver against agreed targets.
Essential Skills and Knowledge Required:
- Clear, confident, and professional telephone manner.
- Strong ability to identify customer needs and sales opportunities.
- Proven upselling and cross-selling capability.
- Effective active listening and questioning techniques.
- Skilled in objection handling and negotiation.
- Ability to build rapport and trust quickly.
- Strong time management and prioritisation skills.
- Proficient in CRM systems and general IT tools.
- Previous telesales or call centre experience.
- Demonstrated success in achieving KPIs and sales targets.
- Experience in building and maintaining client relationships.
- Competent user of CRM systems (preferably Salesforce/SFDC).
The Right Person for the role:
- High energy, pace, and enthusiasm.
- Results-driven and motivated by achieving success.
- Thrives in a fast-paced, demanding sales environment.
- Maintains high professional and personal standards.
- Decisive, resilient, and solutions-focused.
- Effective both independently and as part of a team.
- Comfortable challenging constructively and contributing ideas.
Summary
The ideal candidate is proactive, relationship-focused, and committed to building strong foundations for new clients while successfully re-engaging lapsed accounts. They demonstrate excellent communication skills, a solutions-driven mindset, and the ability to convert opportunities into measurable results. They build trusted relationships across internal teams and external stakeholders with ease.
In return for your commitment and expertise, you will receive:
- A basic salary of £26,000.00 plus OTE.
- A full-time permanent role.
- Monday - Friday, We offer accredited ILM Training in house and external training.
- Ongoing career and development opportunities.
- Access to Digital GP for you and your family.
- Over £1000 worth of savings and discounts at Supermarkets and High Street stores with PHS Perks.
- Company pension.
- 24-hour wellbeing helpline.
- Free Parking.
- Holiday buy and sell scheme.
phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 120,000 customers across 300,000 locations incorporating numerous businesses during its 62 years of business. Our businesses include Washrooms, Healthcare, Floorcare, phs Direct, Direct 365, phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance. At phs, we pride ourselves on our diverse workforce and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
PHS Direct New Business Consultant in Tamworth employer: phs Group
Contact Detail:
phs Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PHS Direct New Business Consultant in Tamworth
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into phs Group's history, values, and services. This will not only help you answer questions confidently but also show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! You’ll need to demonstrate your ability to build rapport and trust quickly. Role-play with a friend or use our resources to refine your communication skills, especially around upselling and cross-selling.
✨Tip Number 3
Be proactive during the onboarding process. Think about how you can deliver an exceptional experience for new clients right from the start. Prepare examples of how you've successfully managed client relationships in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your enthusiasm for the role and keep you top of mind.
We think you need these skills to ace PHS Direct New Business Consultant in Tamworth
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about the opportunity to engage with new clients and help them succeed right from the start.
Tailor Your Experience: Make sure to highlight any relevant experience you have in onboarding or account management. We love seeing how your skills align with our needs, so don’t be shy about showcasing your past successes!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and skills are easy to spot. This will help us quickly see why you’d be a great fit for the team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at phs Group
✨Know Your Onboarding Process
Familiarise yourself with the onboarding process for new accounts. Understand the key steps involved and think about how you can contribute to making it seamless. This will show your proactive approach and readiness to engage with clients from day one.
✨Demonstrate Your Sales Skills
Prepare examples of how you've successfully identified upsell and cross-sell opportunities in previous roles. Be ready to discuss specific strategies you used to convert leads into sales, as this aligns perfectly with the role's focus on driving revenue growth.
✨Build Rapport Quickly
Practice your active listening and questioning techniques before the interview. Think about how you can build trust with clients quickly, as this is crucial for the role. Share past experiences where you established strong relationships with stakeholders.
✨Showcase Your CRM Proficiency
Brush up on your knowledge of CRM systems, especially Salesforce if you have experience with it. Be prepared to discuss how you've used CRM tools to track opportunities and manage client relationships effectively, as this is a key part of the job.
