At a Glance
- Tasks: Lead impactful projects to improve business processes and enhance customer experiences.
- Company: Join phs Group, a leading provider of Hygiene Services in the UK.
- Benefits: Competitive salary, company car, training opportunities, and amazing employee discounts.
- Other info: Dynamic role with excellent career growth and a commitment to diversity and inclusion.
- Why this job: Make a real difference by driving sustainable change with cutting-edge technology.
- Qualifications: Experience in continuous improvement and strong analytical skills required.
The predicted salary is between 39600 - 48400 £ per year.
About The Role
Are you passionate about making businesses work better? We are looking for a hands-on Continuous Improvement Lead to work across phs Group, identifying and delivering practical improvements that simplify how we work, increase productivity and strengthen the experience of our customers and colleagues. You will lead cross-functional activity from initial diagnosis through to implementation and measurable benefit realisation, using technology, automation and AI as enablers of sustainable change.
This is a high-impact individual contributor role with no direct reports. You will influence senior stakeholders and operational teams across the Group, challenge established ways of working constructively and turn business priorities into practical, measurable results.
The Continuous Improvement Lead role at phs Group will involve:
- Building and managing a prioritised pipeline of improvement opportunities aligned to the business plan and Executive Team priorities.
- Reviewing end-to-end processes to identify inefficiency, duplication, bottlenecks and control weaknesses, then recommending practical improvements.
- Leading cross-functional improvement projects from discovery and process design through to testing, implementation, adoption and benefit realisation.
- Developing clear business cases, delivery plans and success measures, using operational, financial, customer and colleague data to demonstrate value.
- Identifying where approved automation, generative AI and agentic AI can improve outcomes, while meeting governance, information security, privacy and responsible AI requirements.
- Facilitating workshops, coaching colleagues and supporting teams to embed new tools, processes and sustainable ways of working.
The ideal candidate for a Continuous Improvement Lead at phs Group will have:
- Proven experience delivering continuous improvement, business change, process improvement or operational transformation initiatives, including the adoption and use of AI.
- A track record of taking improvement activity from diagnosis through to implementation and measurable benefit realisation.
- Strong process mapping, analytical and structured problem-solving skills.
- Experience working across functions and influencing senior stakeholders without direct authority.
- Commercial awareness and the ability to connect improvements to cost, productivity, customer service, quality and risk.
- Experience supporting the adoption of new systems, processes or ways of working.
- A practical understanding of automation, generative AI and agentic AI, including how they can be applied safely to business change.
- Confidence using data and performance measures to identify opportunities, test assumptions and demonstrate impact.
- Strong communication and facilitation skills, with the ability to translate complex issues and technology into clear, practical actions.
- A results-driven, pragmatic and collaborative approach, with the resilience to maintain momentum across multiple and changing priorities.
Desirable:
- A lean, Six Sigma, change management or project management qualification.
- Practical delivery experience is important for this role.
In return for your commitment and expertise, you will get:
- Competitive Salary
- Company car or car allowance
- Virtual GP for you and your household
- Buy and sell holiday scheme
- Amazing employee discounts with major supermarkets and retailers with ‘phs Perks’
- Training to expand your skills. We offer accredited ILM training through external and in-house training
- Apprenticeship opportunities
- 23 days holiday plus bank holidays (31 days in total) plus a Buy / Sell holiday scheme
- Free Parking onsite so no parking costs
- Other benefits such as improved parental and paternity leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more…
About phs:
Phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 90,000 customers across 300,000 locations incorporating numerous businesses during its 63 years of business.
Our businesses include: Washrooms, Healthcare, Floorcare, Phs Direct and Direct 365 (sale of consumables), Phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance.
At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
Continuous Improvement Lead in Tamworth employer: phs Group
At phs Group, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Procurement Manager in Coleshill, you'll benefit from a supportive environment that encourages professional growth, with opportunities to lead impactful projects and develop your skills alongside a dedicated team. Our commitment to employee well-being and career advancement makes us a standout choice for those seeking meaningful and rewarding employment in the hygiene services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Continuous Improvement Lead in Tamworth
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Continuous Improvement Lead at phs Group!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like phs Group or be willing to refer you for that Continuous Improvement Lead position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from phs Group who’s on the lookout for their next Continuous Improvement Lead star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Continuous Improvement Lead role at phs Group!
We think you need these skills to ace Continuous Improvement Lead in Tamworth
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at phs Group. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at phs Group
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at phs Group. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
