At a Glance
- Tasks: Lead and inspire a dynamic operations team to achieve excellence in performance and service delivery.
- Company: Join a forward-thinking company focused on operational efficiency and customer satisfaction.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Exciting opportunity for growth in a fast-paced, collaborative setting.
- Why this job: Make a real impact by driving continuous improvement and leading a motivated workforce.
- Qualifications: Experience in leadership roles and strong communication skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
Main Purpose of the Role
Working alongside the Depot Manager, the Operations Manager is responsible for assisting in the overall leadership and performance of the depot, ensuring the effective management of labour, productivity, quality, and safety across all operational areas. You will assist in overseeing the site through robust operating plans, procedures, and KPIs, ensuring consistent delivery of service excellence. This role requires strong leadership, operational expertise, and a continuous improvement mindset to drive efficiency, safety, and customer satisfaction.
Key Responsibilities
- Leadership & People Management alongside the Depot Manager
- Lead, inspire, and develop the operations team, setting clear objectives, priorities, and performance measures.
- Create a high‑performing, motivated workforce through effective coaching, communication, and engagement.
- Recruit, select, train, schedule, coach, and develop employees at all levels.
- Conduct performance reviews, manage corrective actions, and address personnel issues in line with company policy.
- Ensure all employees represent the company professionally in appearance, behaviour, and quality of work.
- Operational Excellence
- Ensure all Standard Operating Procedures (SOPs) are consistently followed across all departments.
- Manage daily operations across the warehouse and wash line, ensuring timely and high‑quality product delivery.
- Drive performance against operating plans, budgets, SLAs, and KPIs.
- Maintain a safe, organised, and legally compliant depot environment.
- Oversee driver operations, ensuring compliance with transport policies and vehicle maintenance standards.
- Continuous Improvement & Risk Management
- Deliver a continuous improvement agenda, identifying opportunities to enhance efficiency, service delivery, and customer experience.
- Explore new technologies and processes to improve operational performance.
- Proactively identify risks and implement robust mitigation plans.
- Ensure all audit actions (ISO, IIP, H&S) are completed and fully compliant.
- Customer & Stakeholder Management
- Handle customer queries and complaints in line with KPIs, ensuring timely communication with Teacrate customer care teams.
- Communicate the company vision, strategy, and priorities to all colleagues, ensuring alignment and engagement.
- Provide operational insights and recommendations to support strategic planning and business growth.
- Financial & Resource Management alongside the Depot Manager
- Contribute to the creation of the depot budget and control annual costs.
- Monitor and report projected overspend, ensuring financial targets are met.
- Deliver and manage recruitment plans aligned with anticipated revenue and operational needs.
- Analyse operational data, identify trends, and implement actions to improve productivity, quality, and customer service.
Skills & Experience Required
- Proven experience managing staff at all levels.
- Experience in a crate wash, warehouse, or production environment (advantageous).
- Strong leadership and coaching skills with the ability to motivate and influence teams.
- Excellent communication skills, both written and verbal, with the ability to engage individuals and groups.
- Methodical, practical, and logical approach to problem‑solving.
- Strong analytical skills with the ability to drive outcomes and challenge existing practices.
- Experience managing budgets and controlling operational costs.
- Ability to work effectively under pressure with a high level of commitment.
- Proficient in Microsoft applications and able to learn new systems quickly.
Operations Manager in Sutton Coldfield employer: phs Group
As an Operations Manager at our depot, you will join a dynamic team that values leadership, innovation, and continuous improvement. We offer a supportive work culture that prioritises employee development through comprehensive training and performance coaching, ensuring you have the tools to excel in your role. Located in a thriving area, our company provides competitive benefits and a commitment to safety and operational excellence, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Sutton Coldfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for an Operations Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their KPIs and how they measure success. This will help you tailor your answers and show that you're genuinely interested in driving their operational excellence.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've inspired and developed teams in the past. Highlight your coaching skills and how you've tackled challenges, as this will resonate well with hiring managers looking for strong leaders.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are proactive and engaged. Plus, it gives you a chance to showcase your enthusiasm for the role and the company right from the start.
We think you need these skills to ace Operations Manager in Sutton Coldfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your leadership experience and operational expertise, as these are key for us. Use specific examples that showcase your ability to drive efficiency and manage teams.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for operational excellence and how you can contribute to our team. Be sure to mention any relevant achievements that align with the responsibilities outlined in the job description.
Showcase Your Problem-Solving Skills:We love a good problem-solver! In your application, include instances where you've identified risks or implemented improvements in previous roles. This will demonstrate your continuous improvement mindset, which is crucial for us.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at phs Group
✨Know Your Operations Inside Out
Before the interview, make sure you understand the key responsibilities of an Operations Manager. Familiarise yourself with standard operating procedures (SOPs) and how they apply to the role. This will help you demonstrate your operational expertise and show that you're ready to hit the ground running.
✨Showcase Your Leadership Skills
Be prepared to discuss your leadership style and provide examples of how you've inspired and developed teams in the past. Think about specific situations where you set clear objectives or improved team performance. This will highlight your ability to lead and motivate a high-performing workforce.
✨Emphasise Continuous Improvement
Operations Managers need a continuous improvement mindset. Come armed with examples of how you've identified opportunities for efficiency and service delivery enhancements in previous roles. Discuss any new technologies or processes you've implemented to improve operational performance.
✨Prepare for Financial Discussions
Since budget management is a key part of the role, be ready to talk about your experience with financial oversight. Prepare to discuss how you've monitored costs, controlled budgets, and analysed operational data to drive productivity and quality improvements.
