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- Tasks: Manage customer accounts and drive sales through engaging conversations.
- Company: Join PHS Direct, a leading provider in Hygiene Services with a friendly team.
- Benefits: Enjoy great hours, uncapped commission, and fantastic employee discounts.
- Other info: Flexible working hours with no evenings or weekends, plus excellent training opportunities.
- Why this job: Perfect for those who love building relationships and want a rewarding career.
- Qualifications: Telesales experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
A career with a great company, great hours and great earning potential. Great hours Monday to Friday, with no evenings or weekends! If you’re great at building rapport with business customers, and having brilliant discussions regarding their needs, you’ve just found the right career! Our working hours and the earning potential with our successful, secure company may be exactly what you’re looking for.
We are PHS Direct looking for a polite, reliable person to come and join our friendly sales team. Do you have Telesales experience in consumables? Are you good at building rapport? Are you organised and good at closing sales? Add to this uncapped commission and fabulous working hours Monday to Friday (no weekend or evening work). You will be appreciated here, and we recognise that work-life balance is important so there is no evening or weekend working.
If you are reliable, determined, and have a great sales background, we would be delighted to meet you.
Your role as Telesales Account Manager with us at PHS Direct:
- Taking responsibility for a set of customers made up of historical accounts that order consumables including chemicals and ancillaries.
- Responsible for managing customers day to day requirements as well as developing the accounts by identifying, creating and closing new product core line sales opportunities and current promotions.
- You will be required to increase average order value, margins and order quantities within PHS Direct database.
- You will be responsible for overcoming any daily obstacles to ensure the customer is retained and is happy with our service.
In return for your commitment and expertise as a Telesales Account Manager at PHS Direct:
- A rewarding bonus scheme and regular incentives.
- Great working hours Monday to Friday, no weekend or evening working.
- An extensive induction programme, excellent ongoing training and development.
- We offer accredited ILM training through external and in-house training.
- Apprenticeships and personal development opportunities for a great career with us.
- Free parking onsite that will save you a fortune.
- Amazing employee discounts with major supermarkets and retailers with phsPerks.
- 31 days holiday (inclusive of bank holidays), plus a Buy and Sell holiday scheme.
- Other benefits such as improved parental and paternity leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more.
If you are personable, confident on the phone, and enjoy Account Management and Telesales, we would love to hear from you.
Telesales Account Manager - Service in Stoke-on-Trent employer: phs Group
Contact Detail:
phs Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales Account Manager - Service in Stoke-on-Trent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on PHS Direct. Understand their services and values so you can show how you fit into their culture and contribute to their success.
✨Tip Number 2
Practice your pitch! Since this role is all about building rapport, prepare a few engaging stories about your past telesales experiences. Highlight how you’ve successfully managed accounts and closed sales to impress them.
✨Tip Number 3
Be ready for role-play scenarios! In telesales, communication is key. Expect some role-playing during the interview to demonstrate your ability to handle customer queries and objections smoothly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our friendly sales team at PHS Direct.
We think you need these skills to ace Telesales Account Manager - Service in Stoke-on-Trent
Some tips for your application 🫡
Show Off Your Telesales Skills: Make sure to highlight your telesales experience in consumables. We want to see how you've built rapport with customers and closed sales in the past. Use specific examples to show us what you can bring to the table!
Be Personable and Polite: Since we're all about friendly interactions, let your personality shine through in your application. A polite and approachable tone will go a long way in showing us you're the right fit for our team.
Tailor Your Application: Take a moment to tailor your application to our job description. Mention how your skills align with the responsibilities of managing customer accounts and overcoming obstacles. This shows us you’ve done your homework and are genuinely interested!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at phs Group
✨Know Your Product Inside Out
Before the interview, make sure you understand the products and services offered by PHS Direct. Familiarise yourself with their consumables, chemicals, and ancillaries. This knowledge will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Rapport-Building Skills
Since the role requires building rapport with business customers, prepare examples from your past experiences where you've successfully established relationships. Think of specific situations where your communication skills led to closing a sale or retaining a customer.
✨Prepare for Common Telesales Scenarios
Anticipate questions related to overcoming objections and handling difficult customers. Practice your responses to common telesales scenarios, focusing on how you would ensure customer satisfaction and retention while achieving sales targets.
✨Highlight Your Organisational Skills
As an Account Manager, being organised is key. Be ready to discuss how you manage your time and prioritise tasks. Share examples of how you've successfully juggled multiple accounts or projects in the past, showcasing your ability to stay on top of customer needs.