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- Tasks: Onboard new accounts and reactivate lapsed ones while driving revenue growth.
- Company: Join a leading hygiene services provider with a diverse and inclusive culture.
- Benefits: Competitive salary, ongoing training, discounts, and a supportive work environment.
- Why this job: Make a real impact by building strong client relationships from day one.
- Qualifications: Strong communication skills and experience in sales or customer service.
- Other info: Fast-paced role with excellent career development opportunities.
The predicted salary is between 26000 - 36400 £ per year.
The New Business Account Manager plays a critical role in onboarding and managing new accounts during their first four weeks with the business, ensuring a seamless transition and strong early engagement. The role also focuses on reactivating lapsed accounts, driving revenue growth, and establishing trusted relationships from the outset. Success in this position requires a proactive, commercially minded approach to client engagement, identifying opportunities for upsell and cross-sell, and delivering an exceptional onboarding experience that lays the foundation for long-term retention.
Key Responsibilities
- Deliver a smooth and effective onboarding experience for all new accounts within the first four weeks.
- Identify and convert upsell and cross-sell opportunities during the onboarding period.
- Consistently achieve or exceed monthly and quarterly revenue targets.
- Meet call quality standards and business KPIs.
- Identify lapsed accounts and implement strategies to win back business.
- Reintroduce phs products and services through tailored engagement plans.
- Track, analyse, and report on recovery performance and success rates.
- Build strong, trust-based relationships with key stakeholders from day one.
- Maintain effective diary management and regular communication with clients.
- Deliver a high-quality onboarding experience that supports long-term client success.
- Monitor account health throughout the onboarding period and address risks proactively.
- Reduce churn through timely intervention and enhanced client experience.
- Maintain consistent communication to reinforce value and support.
- Work closely with the Team Leader and internal departments to ensure a smooth onboarding journey.
- Pass qualified prospects and leads to the appropriate Field Sales Consultant when required.
- Use the CRM system to accurately record, manage, and progress opportunities.
- Forecast revenue effectively and deliver against agreed targets.
Essential Skills and Knowledge Required:
- Clear, confident, and professional telephone manner.
- Strong ability to identify customer needs and sales opportunities.
- Proven upselling and cross-selling capability.
- Effective active listening and questioning techniques.
- Skilled in objection handling and negotiation.
- Ability to build rapport and trust quickly.
- Strong time management and prioritisation skills.
- Proficient in CRM systems and general IT tools.
- Previous telesales or call centre experience.
- Demonstrated success in achieving KPIs and sales targets.
- Experience in building and maintaining client relationships.
- Competent user of CRM systems (preferably Salesforce/SFDC).
The Right Person for the role:
- High energy, pace, and enthusiasm.
- Results-driven and motivated by achieving success.
- Thrives in a fast-paced, demanding sales environment.
- Maintains high professional and personal standards.
- Decisive, resilient, and solutions-focused.
- Effective both independently and as part of a team.
- Comfortable challenging constructively and contributing ideas.
The ideal candidate is proactive, relationship-focused, and committed to building strong foundations for new clients while successfully re-engaging lapsed accounts. They demonstrate excellent communication skills, a solutions-driven mindset, and the ability to convert opportunities into measurable results. They build trusted relationships across internal teams and external stakeholders with ease.
In return for your commitment and expertise, you will receive:
- A basic salary of £26,000.00 plus OTE.
- A full-time permanent role. Monday - Friday.
- Accredited ILM Training in house and external training.
- Ongoing career and development opportunities.
- Access to Digital GP for you and your family.
- Over £1000 worth of savings and discounts at Supermarkets and High Street stores with PHS Perks.
- Company pension.
- 24-hour wellbeing helpline.
- Free Parking.
- Holiday buy and sell scheme.
phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 120,000 customers across 300,000 locations incorporating numerous businesses during its 62 years of business. Our businesses include Washrooms, Healthcare, Floorcare, phs Direct, Direct 365, phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance. At phs, we pride ourselves on our diverse workforce and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
PHS Direct New Business Consultant in Stoke-on-Trent employer: phs Group
Contact Detail:
phs Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PHS Direct New Business Consultant in Stoke-on-Trent
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into their website and social media. Understanding their values and services will help you connect better during your chat.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Show off your personality! Employers love candidates who can build relationships. Be yourself and let your enthusiasm shine through when discussing how you can engage clients.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows you're keen and keeps you fresh in their minds.
We think you need these skills to ace PHS Direct New Business Consultant in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the New Business Account Manager role. Highlight your experience in onboarding and managing accounts, as well as any upselling or cross-selling successes you've had. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since this role requires a clear and confident telephone manner, don’t shy away from sharing examples of how you've effectively communicated with clients in the past. We love candidates who can build rapport quickly and maintain strong relationships!
Demonstrate Your Results-Driven Mindset: We’re looking for someone who thrives on achieving targets. Include specific metrics or KPIs you've met or exceeded in previous roles. This will show us that you're motivated and ready to drive revenue growth right from the start!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at phs Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the New Business Account Manager role. Familiarise yourself with the key responsibilities and essential skills mentioned in the job description. This will help you tailor your answers to demonstrate how your experience aligns with what they’re looking for.
✨Showcase Your Sales Skills
Since this role focuses on upselling and cross-selling, prepare specific examples from your past experiences where you successfully identified sales opportunities. Be ready to discuss how you built relationships with clients and how you handled objections, as these are crucial for success in this position.
✨Demonstrate Proactive Engagement
The company values a proactive approach, so come prepared with ideas on how you would ensure a smooth onboarding experience for new accounts. Think about strategies you could implement to re-engage lapsed accounts and drive revenue growth, and be ready to share these during your interview.
✨Practice Active Listening
During the interview, practice active listening by engaging with the interviewer’s questions and responding thoughtfully. This will not only show your communication skills but also reflect your ability to build rapport and trust quickly, which is essential for the role.
