At a Glance
- Tasks: Join our team as a Software Analyst, solving IT problems and improving software systems.
- Company: PHS Group is a leading provider of workplace services, dedicated to innovation and customer satisfaction.
- Benefits: Enjoy a competitive salary, flexible hours, training opportunities, and fantastic employee discounts.
- Other info: Experience with Azure DevOps and SQL is a plus, but not essential. Full UK driving license preferred.
- Why this job: Make a real impact in a friendly team while enhancing your skills in a dynamic environment.
- Qualifications: A degree in Business, IT, or relevant experience; strong communication and analytical skills required.
The predicted salary is between 36000 - 60000 € per year.
Are you keen on having a career working with IT software? Do you love finding solutions to IT related problems? Do you have a passion for improving software through analysing and testing systems and data? If you have answered ‘Yes’, then we have great news for you! A rare opportunity has arisen to join our excellent Application Delivery team as a Software Analyst.
In this role you’ll support the business and software delivery teams across the systems lifecycle for all aspects relating to requirements and testing. You will be making a difference, supporting with timely fixes to known data or service-related issues, incidents and change requests. It’s an important role, with responsibility for ensuring that consistent, clear user requirements are provided, and that traceability and system test plans are produced. This includes training or other documents following standards set out for the IT Analysis function. It’s a diverse role within a friendly team where you will learn and support the IT program of work.
Your role as a Software Analyst at phs Group will involve:
- Application Support – manage and prioritise Incident, Service, Problem and Change records and providing Subject Matter Authority (SMA) advice or training to users. Also, specifying changes to systems and/or data, updating documentation, systems developers and colleagues specialising in different areas of IT.
- Systems Analysis – improving systems by defining requirements, reducing costs, enhancing their sustainability, and quantifying potential business benefits. Collaborating to create and iterate viable specifications and acceptance criteria in preparation for the deployment of information and communication systems.
- Data Analysis – analysing of information structures (including logical analysis of taxonomies, data and metadata). The development of innovative ways of managing the information assets of the organisation.
- Requirements definition and management – the definition and management of the business goals and scope of change initiatives. Also, the specification of business functional and non-functional requirements to a level that enables effective delivery of agreed changes.
- Testing definition and management – the planning, design, management, execution and reporting of tests, using appropriate testing tools and techniques and conforming to agreed standards and regulations. Testing includes the creation of test cases, test scripts, test reports, test plans, etc. to measure and improve the quality of the software being tested.
- Consultancy and technical specialism – providing advice and recommendations to the business in terms of analysis of current system functionality based on expertise and experience across technology, technique, method, product or application areas.
- Relationship management – building and maintaining great relationships with and between key business and IT stakeholders.
The ideal candidate for a Software Analyst with phs Group will have:
- A Business, IT or other applicable honours degree or the equivalent work experience such as a previous Business Analyst / Software Analyst role.
- Requirements Planning and Estimating and Requirements Management including Elicitation, Analysis, Validation, Documentation.
- Varied business process and systems knowledge including Wildebeest, M3, Salesforce, etc.
- Relationship management including Negotiation, Influencing and persuasion skills.
- Meeting / Interviewing and Facilitation experience with keen active listening skills.
- Excellent interpersonal, verbal and written communication skills for working with all colleagues including senior management.
- A positive approach with effective and efficient time management skills.
- A desire to improve the customer experience and resolve issues.
The following experience would also be desirable although not essential:
- BCS Foundation Certificate in Business Analysis or equivalent certification.
- Experience of Azure DevOps/Team Foundation Server (TFS) for requirements and test artefacts.
- SQL skills for Data analysis tasks.
- Understanding of Salesforce, Website, and digital selling platforms.
- Understanding of ITIL standards (ITIL V3 Foundation).
- Experience working in a Software Delivery Life Cycle (SDLC) environment.
- V-Model or similar SDLC Testing experience.
- Full UK Driving License.
In return for your commitment and expertise, you will benefit from:
- A good salary in a permanent position.
- Great hours Monday to Friday (36.25 hours a week).
- Training to expand your skills. We also offer accredited ILM training through external and in-house training.
- 23 days holiday, increasing with length of service, plus bank holidays (31 days in total).
- Amazing employee discounts with major supermarkets and retailers with phsPerks.com.
- Other benefits including improved parental and paternity leave, 24-hour wellbeing helpline, cycle to work scheme, tech purchase scheme, pension scheme, life assurance and more…
If you’re looking for a career working with and improving software, we want to speak with you! Apply now.
Software Analyst in Caerphilly employer: phs Group
At phs Group, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work culture that fosters professional growth and development. As a Software Analyst, you'll enjoy a competitive salary, generous holiday allowance, and access to extensive training opportunities, including accredited ILM training. Our commitment to employee wellbeing is reflected in our comprehensive benefits package, which includes discounts with major retailers, improved parental leave, and a 24-hour wellbeing helpline, making it a rewarding place to build your career in IT.
StudySmarter Expert Advice🤫
We think this is how you could land Software Analyst in Caerphilly
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description, such as Wildebeest, M3, and Salesforce. Having a solid understanding of these systems will not only boost your confidence but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former Software Analysts at phs Group or similar companies. Engaging in conversations about their experiences can provide you with valuable insights into the role and help you tailor your approach during interviews.
✨Tip Number 3
Brush up on your requirements management skills, particularly in elicitation and validation. Being able to articulate your understanding of these processes will set you apart from other candidates and show that you're ready to hit the ground running.
✨Tip Number 4
Prepare to discuss your experience with testing methodologies and tools, especially if you have familiarity with Azure DevOps or SQL. Highlighting your technical skills in these areas will demonstrate your capability to contribute effectively to the team.
We think you need these skills to ace Software Analyst in Caerphilly
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that align with the Software Analyst role. Focus on your background in IT, software analysis, and any specific tools or methodologies mentioned in the job description.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for improving software and solving IT-related problems. Mention specific examples of how you've successfully managed incidents or improved systems in previous roles.
Highlight Relevant Skills:Emphasise your skills in requirements management, data analysis, and testing. If you have experience with tools like Azure DevOps or SQL, make sure to include that as it directly relates to the job.
Showcase Your Communication Skills:Since the role involves relationship management and collaboration, provide examples of how you've effectively communicated with stakeholders in past positions. This could be through successful project outcomes or positive feedback from colleagues.
How to prepare for a job interview at phs Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Software Analyst. Familiarise yourself with key terms like requirements management, data analysis, and testing methodologies. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully identified and solved IT-related problems. Highlight your analytical thinking and how you approached challenges, as this is crucial for the role.
✨Communicate Effectively
Since the role involves relationship management, practice your communication skills. Be clear and concise in your responses, and ensure you can explain technical concepts in a way that non-technical stakeholders can understand.
✨Prepare Questions
Have a list of insightful questions ready to ask the interviewers. This shows your interest in the role and the company. You might ask about their current projects, team dynamics, or how they measure success in the Software Analyst position.
