Direct365 Inbound Sales Advisor in Skelmersdale

About The Role

Sales Advisor Professionals - we are looking for you!

Location: Direct365, Skelmersdale

Salary: £25,200.00 OTE £33,325.00

Full Time position guaranteed full time hours

You are important. In fact, you are going to be vital to us as our business continues to grow. At a time when hygiene is also so important, joining us makes even more sense. Our customers need us, and this is your chance to shine at the UK's leading hygiene services company.

The purpose of this role is to ensure the delivery of an excellent Direct365 Customer Journey, with a clear focus on delivering sales through service. You will develop and maintain excellent relations with existing customers resulting in increased sales revenue. This is to be achieved through proactive and reactive communication with our customers.

You will deliver performances that maximise competitive advantage. You will work in a challenging, motivational culture and environment where all team members develop and demonstrate their full potential, achieving business KPIs and objectives.

Key Tasks:

• Maintain excellent knowledge of our portfolio of products to understand customers' needs.
• Deal with daily sales enquiries via live chat, telephone, and email.
• Proactively look for opportunities to up-sell products and services to enhance the customer experience, increasing revenue on inbound and outbound calls to our existing customer database.
• Quote against complex incoming sales enquiries.
• Work against agreed KPIs to ensure all personal and business targets are met.
• Maximise the conversion of sales prospects from web enquiries and other sources by regular customer contact.
• Close sales opportunities through negotiation and persuasion.
• Report regularly to Sales Manager on all activities relating to the role.
• Work as part of a team to develop the concept of One Team = One Organisation, taking ownership of challenges and fostering an environment of continuous improvement.
• Manage the implementation of new accounts.
• Ensure the business is compliant and that all customer problems are resolved to prevent repetition.
• Undertake any other duties as required.
• Ensure correct use of internal systems to follow the product sales process.
• Ensure all leads are followed up promptly and quoted accurately.
• Complete accurate order form at point of sale.

Key competencies required:

• Previous experience within a Sales through service role.
• A successful track record in achieving objectives and KPIs.
• A determined, outgoing, and competitive attitude with a passion for Customer Care and a track record in negotiating and balancing customer needs/expectations within business KPIs.
• Ability to work under pressure, self-motivated and driven.
• Team player with the ability to always portray a positive attitude.
• Excellent telephone communication skills with a confident, approachable and professional manner.
• Excellent soft skills including listening, motivating, and communicating.
• Well presented with a positive and proactive approach.
• IT Literate: MS Office, Excel, Outlook, PowerPoint and the ability to adapt to new CRM Systems, outbound dialler etc.

In return for your commitment and expertise as an Inbound Sales Advisor at Direct365, you will get:

• A salary of £25,200.00 OTE £33,325.00 in a permanent full-time position.
• Great working hours Monday to Friday (37.5 hours a week).
• No evenings or weekend working.
• Accredited ILM management training in-house and externally.
• The opportunity to join an established and growing team and to develop your career with us.
• Online GP for you and your family.
• Training opportunities within the business to expand your skills including NVQs.
• Free Parking onsite.
• Up to £1000 savings at Supermarkets and High Street Stores with PHS Perks.
• Pension Scheme.
• 24-hour wellbeing helpline.

What can the role and Direct365 offer you?

At Direct 365 we love our vibrant office environment. As a business, we pride ourselves upon our commitment to our employees' personal development; supporting you in reaching your own goals as well as working collectively to continue the success of the company.

Our forward-thinking mentality can act as a platform for a successful candidate to make real and tangible change from the get-go, whilst gaining exposure to a variety of different scenarios business-wide.

Does this sound like you? You take pride in delivering the best possible customer service and treat each customer's enquiry as an opportunity to improve the customer's relationship with us. You want a career rather than a job, where you will be appreciated for the quality of your customer service. You can drive and have your own transport to get to our offices. You are positive and have the empathy and resilience to deal with any query that may come your way. You have an excellent telephone manner and are happy working in a busy call centre environment where you get to improve customer satisfaction with every person you speak with.