At a Glance
- Tasks: Help customers over the phone and resolve their enquiries with a friendly approach.
- Company: Join Direct365, the UK's leading hygiene services provider with a supportive team.
- Benefits: Enjoy a competitive salary, employee discounts, and great work-life balance with no weekends.
- Other info: Full-time hours, training opportunities, and a fun, family-like workplace culture.
- Why this job: Make a real difference in customer satisfaction while developing your skills in a vibrant environment.
- Qualifications: Excellent communication skills and a can-do attitude; contact centre experience is a plus.
The predicted salary is between 26116 - 26738 £ per year.
Customer Service Advisor in Skelmersdale with a good salary, great team, and additional benefits. This role offers full-time hours from Monday to Friday, with no evening or weekend working.
We are looking for Customer Service Experts local to Skelmersdale who excel at listening to customers, understanding their needs, and resolving enquiries over the phone. If you enjoy helping customers and have experience doing so, this is the career you have been looking for!
Your role as Customer Service Advisor at Direct365 involves:
- Talking to new and existing customers each day on our contact centre.
- Utilising excellent communication skills for great conversations by phone and e-mail.
- Updating our database while speaking with customers.
- Building rapport and influencing customers.
In return for your commitment and expertise, you will receive:
- A salary of £24,959.95 in a secure, permanent full-time position.
- No weekend or evening working – great hours Monday to Friday (37.5 hours a week).
- Amazing employee discounts with major supermarkets and retailers.
- Access to Virtual GP for you and your household.
- Training to expand your skills, including accredited ILM training.
- Apprenticeship opportunities on completion of the probationary period.
- 23 days holiday plus bank holidays (31 days in total) plus a Buy/Sell holiday scheme.
- Free parking onsite.
- Other benefits such as improved parental and paternity leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance, and more.
If you enjoy a role where you get to improve customer satisfaction with every person you speak with, we want to hear from you. Apply Now.
At Direct365, our vision is to be the UK’s number one provider of essential workplace products and services for small businesses. We value helpfulness, reliability, and innovation within our employee base, and believe in giving everyone the freedom to do what they do best.
Direct365 is part of the phs Group, the UK’s leading Hygiene Services provider.
Customer Service Advisor - Direct365 in Skelmersdale employer: phs Group
At phs Compliance, we pride ourselves on being a market-leading employer in the Dorset area, offering our Electrical Test and Inspection Engineers not only a competitive salary with uncapped bonus potential but also a supportive work culture that prioritises employee growth and development. With comprehensive benefits including ongoing training, a fully maintained company vehicle, and a focus on wellbeing, we ensure our team members thrive both professionally and personally while contributing to our mission of delivering exceptional service to over 2,000 businesses across the UK and Ireland.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Direct365 in Skelmersdale
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at phs Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like phs Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor - Direct365 in Skelmersdale
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to phs Group:Your cover letter is your chance to shine! Tell us why you want to work at phs Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at phs Group!
How to prepare for a job interview at phs Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
