Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers over the phone, resolving their enquiries and building rapport.
- Company: Join Direct365, a leading hygiene services provider with a friendly team.
- Benefits: Enjoy a competitive salary, employee discounts, and great work-life balance.
- Other info: Full-time hours, no evenings or weekends, plus training and career growth opportunities.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Excellent communication skills and a can-do attitude are essential.
The predicted salary is between 24959 - 24959 £ per year.
About The Role
Good salary, great team and additional benefits. Monday to Friday, full time hours, no evening or weekend working.
Customer Service Experts local to Skelmersdale? A rewarding job just for you!
Excellent at listening to customers, understanding their needs, and resolving their enquiries over the phone? This is the career you have been looking for!
Here are some quick questions to help you:
- Do you enjoy helping customers and have experience doing so over the phone?
- Are you great at listening and asking questions to find the right solutions for customers?
- Do you want a career rather than a job?
- Are you looking for a rewarding job in an established company where your work is valued?
If so, let us recognise how important you are and support you in a career you will enjoy. This is your chance to shine at the UK’s leading hygiene services company and you will love it here.
This role is so much more than customer service. You’ll join a friendly, engaging contact centre team, speaking with existing and new customers about our products and services. We’ll support you and help you develop in your career here too, enhancing skills you have and learning new ones. You’ll find this a vibrant, fun place to work, with a real family feeling, one of many reasons you will love it here. The hours are great too – you’ll be working Monday to Friday (guaranteed full-time hours), with no evening or weekend working. Further benefits include discounts to help with living costs.
Your role as Customer Service Advisor at Direct365:
- You’ll be talking to new and existing customers each day on our contact centre.
- You’ll need excellent communication skills for great conversations by phone and e-mail.
- Computer skills are really important too, to update our database while speaking with our customers.
- Experience in a contact centre would be an advantage.
- Customers are at the heart of what we do, so your ability to build rapport and influence is important.
- Most important is a can-do attitude, someone who really cares and takes pride in their work.
In return for your commitment and expertise as a Customer Service Advisor, you will get:
- A salary of £24,959.95 in a secure, permanent full-time position.
- No weekend or evening working – great hours Monday to Friday (37.5 hours a week).
- Amazing employee discounts with major supermarkets and retailers with phs Perks.
- Training to expand your skills. We offer accredited ILM training through external and in-house training.
- Apprenticeship opportunities on completion of the probationary period.
- 23 days holiday plus bank holidays (31 days in total) plus a Buy / Sell holiday scheme.
- Free Parking onsite so no parking costs.
- Other benefits such as improved parental and paternity leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more.
If you enjoy a role where you get to improve customer satisfaction with every person you speak with, we want to hear from you. Apply Now.
About us
At Direct365, our vision is to be the UK’s number one provider of essential workplace products and services for small businesses. We value helpfulness, reliability and innovation within our employee base, and believe in giving everyone the freedom to do what they do best. Our aim is to combine our buying power with friendly expert advice for everyone’s peace of mind that the job’s well done.
Direct365 is part of the phs Group, the UK’s leading Hygiene Services provider. phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 120,000 customers across 300,000 locations incorporating numerous businesses during its 63 years of business.
Our businesses include: Washrooms, Healthcare, Floorcare, phs Direct, Direct365, phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance.
At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
Customer Service Advisor in Skelmersdale employer: phs Group
Contact Detail:
phs Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Skelmersdale
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Direct365. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your listening skills! Since this role is all about understanding customer needs, try role-playing with a friend or family member. Have them ask you questions while you practice responding thoughtfully and clearly.
✨Tip Number 3
Show off your can-do attitude! During interviews, share examples of how you've gone above and beyond to help customers in the past. This will demonstrate that you take pride in your work and are ready to tackle challenges head-on.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about landing this fantastic opportunity with us at Direct365.
We think you need these skills to ace Customer Service Advisor in Skelmersdale
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service, especially over the phone. We want to see how you've helped customers in the past and how you can bring that expertise to our team.
Be Personable and Engaging: Since you'll be talking to customers daily, it's important to show off your communication skills. Use a friendly tone in your application and let us know how you build rapport with customers.
Tailor Your Application: Take a moment to read through the job description and align your application with what we're looking for. Mention specific skills or experiences that match the role of a Customer Service Advisor.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at phs Group
✨Know the Company Inside Out
Before your interview, take some time to research Direct365 and its services. Understanding their mission and values will help you align your answers with what they’re looking for in a Customer Service Advisor.
✨Showcase Your Listening Skills
Since this role involves a lot of communication, be prepared to demonstrate your listening skills. During the interview, listen carefully to the questions asked and respond thoughtfully, showing that you can understand and address customer needs effectively.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face and how you would handle them. Be ready to share specific examples from your past experience that highlight your problem-solving abilities and your can-do attitude.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You could ask about training opportunities or how success is measured in the Customer Service team.