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For Companies At a Glance
- Tasks: Engage with customers, drive sales, and enhance the customer journey.
- Company: Join a leading provider of essential workplace products for small businesses.
- Benefits: Competitive salary, flexible hours, training opportunities, and wellbeing support.
- Why this job: Make an impact in a dynamic team while developing your career.
- Qualifications: 2 years of sales experience and a passion for customer care.
- Other info: Enjoy a supportive environment with great growth potential.
The predicted salary is between 20800 - 29200 £ per year.
About The Role
Our vision is to be the UKs number one provider of essential workplace products and services for small businesses. We value helpfulness, reliability and innovation within our employee base, and believe in giving everyone the freedom to do what they do best. Our aim is to combine our buying power with friendly expert advice for everyone's peace of mind that the job's well done.
MAIN PURPOSE
The purpose of this role is to ensure the delivery of an excellent Direct365 Customer Journey, with a clear focus on proactively liaising with key decision makers. You will develop and maintain excellent relations with existing customers and other targeted data. This is to be achieved through completing the full sales cycle from initial call to close whilst continually sourcing new business sales opportunities to maximize revenue. You will deliver performances that maximise competitive advantage. You will work in a challenging, motivational culture and environment, where all team members develop and demonstrate their full potential, achieving business KPIs and objectives.
Key Tasks
- Maintain excellent knowledge of our portfolio of products and services in order to understand customers' needs.
- Call existing customers and targeted data to create and identify new business and cross-selling opportunities.
- Qualify decision makers and capture information as specified.
- Develop a pipeline of short and long-term prospects that meet the specified criteria and continually maximise calls by generating cross-selling opportunities as directed.
- Proactively look for opportunities to up-sell products and services to enhance the customer experience and increase revenue.
- Work to agreed KPIs for both sales & call targets ensuring the business targets are met.
- Report regularly to team leader on all activities relating to the role on a daily and weekly basis.
- Develop sales by cold calling, warm calling, solution selling, following up on leads, negotiating, objection handling, closing the deal and maintaining ongoing profitable relationships.
- Be innovative and forthcoming with ideas to improve service to customers and the Customer Journey.
- Deliver excellent customer care and administration whilst liaising with other departments to resolve customer queries.
- Work as part of a team to develop the concept of One Team = One Organisation, taking ownership of challenges and fostering an environment of continuous improvement.
Person Specification
- Minimum 2 years experience within Sales.
- A successful track record in achieving objectives and KPIs.
- A determined, outgoing and competitive attitude with a passion for Customer Care and a track record in negotiating and balancing customer needs/expectations with business KPIs.
- Self-motivated and driven with the ability to adapt quickly.
- Excellent time management skills.
- Team player, with the ability to portray a positive attitude at all times.
- Excellent telephone communication skills with a confident, approachable and professional manner.
- Ability to manage difficult situations and the stress associated with them.
- Excellent soft skills including listening, motivating and communicating.
- Well presented with a positive, proactive approach.
- IT Literate in MS Office, Excel, Outlook, PowerPoint packages and the ability to adapt to new CRM systems.
In return for your commitment and expertise as a Business Development Executive at Direct365, you will get:
- A salary of £29,000.00, OTE £40,375.00 for a permanent full-time position.
- Great working hours Monday to Friday (37.5 hours a week).
- No evenings or weekend working.
- Accredited ILM management training in-house and externally.
- The opportunity to join an established and growing team and to develop your career with us.
- Online Virtual GP for you and your family.
- Training opportunities within the business to expand your skills including NVQs.
- Free Parking onsite.
- Up to £1000 savings at Supermarkets and High Street Stores with PHS Perks.
- Pension Scheme.
- 24-hour wellbeing helpline.
Business Development Executive - Temp to Perm (Temporary) in Skelmersdale employer: phs Group
Contact Detail:
phs Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Development Executive - Temp to Perm (Temporary) in Skelmersdale
✨Tip Number 1
Get to know the company inside out! Research their products and services, and understand their customer journey. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your pitch! Whether it's cold calling or following up on leads, having a clear and confident approach can make all the difference. Role-play with a friend or in front of a mirror to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider knowledge and potentially lead to referrals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to our mission.
We think you need these skills to ace Business Development Executive - Temp to Perm (Temporary) in Skelmersdale
Some tips for your application 🫡
Show Your Sales Skills: When you're writing your application, make sure to highlight your sales experience. We want to see how you've smashed those KPIs in the past and how you can bring that winning attitude to our team!
Be Personable: Remember, this role is all about building relationships! Use your application to showcase your excellent communication skills and how you’ve successfully managed customer interactions before. We love a friendly approach!
Tailor Your Application: Don’t just send a generic CV! Tailor your application to reflect our values of helpfulness, reliability, and innovation. Show us how you embody these traits and how they align with our vision at Direct365.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at phs Group
✨Know Your Stuff
Make sure you have a solid understanding of the company's products and services. Familiarise yourself with their portfolio so you can confidently discuss how you can meet customer needs and enhance their experience.
✨Show Off Your Sales Skills
Prepare to share specific examples from your past sales experiences. Highlight your success in achieving KPIs, handling objections, and closing deals. This will demonstrate your ability to deliver results in a competitive environment.
✨Be Proactive and Innovative
Think about ways you can improve the customer journey and bring fresh ideas to the table. Companies love candidates who can think outside the box and contribute to continuous improvement.
✨Practice Your Communication
Since excellent telephone communication skills are crucial for this role, practice articulating your thoughts clearly and confidently. Role-play common scenarios you might encounter, like cold calling or negotiating, to build your confidence.