At a Glance
- Tasks: Manage customer accounts, drive growth, and ensure top-notch service delivery.
- Company: Join Countrywide Healthcare, a leading provider in the healthcare sector.
- Benefits: Enjoy a competitive salary, pension scheme, and discounts from over 800 retailers.
- Other info: Full training provided with excellent opportunities for professional development.
- Why this job: Be part of a dynamic team making a real impact in healthcare.
- Qualifications: Experience in sales support or administration, strong analytical skills, and great communication.
The predicted salary is between 28000 - 28000 £ per year.
Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.
Barnsley (office based role) Full Time Permanent Monday- Friday
Countrywide Healthcare is a leading provider of healthcare products and services, committed to delivering excellence and innovation to care providers across the UK. As we continue to grow and evolve, we are looking for a proactive and detail-oriented Internal Account Manager to join our dynamic team. This role is pivotal in driving account development, identifying growth opportunities, and ensuring exceptional service delivery. Additionally, the Internal Account Manager will provide vital support to our National Account Managers, assisting with quote preparation, pricing administration, and general sales coordination.
Key Responsibilities- Manage a portfolio of commercial customers and house accounts, ensuring high levels of satisfaction and retention.
- Identify and pursue opportunities to grow revenue within existing accounts through upselling, cross-selling, and strategic engagement.
- Develop account plans and maintain regular contact with customers to understand their needs and business objectives.
- Monitor account performance and proactively address any issues or concerns.
- Assist National Account Managers with quote generation, pricing updates, and tender support.
- Maintain and update customer-specific price lists and ensure accuracy across systems.
- Coordinate with internal departments (e.g., finance, logistics, customer service) to ensure smooth execution of customer requirements.
- Participate in internal meetings and contribute to the development of sales initiatives.
- Proven experience in a pricing, sales support, or administrative role (preferably within healthcare or B2B environments but not essential).
- Strong numerical and analytical skills with high attention to detail.
- Proficiency in Microsoft Excel and CRM systems (e.g., Salesforce, Dynamics).
- Excellent communication and interpersonal skills.
- Strong communication and relationship-building skills.
- Ability to manage multiple tasks and deadlines in a fast-paced environment.
- Commercial awareness and understanding of margin and cost structures.
- Experience working collaboratively across departments.
In return for your commitment and expertise, you will get:
- Salary of £28,000 per annum
- Pension scheme
- Virtual GP for you and your household
- Reward Gateway Discount Card savings from over 800 retailers
- Buy and sell holiday scheme
- Enhanced maternity and family friendly leave
- Full training and great opportunities for professional development
If this sounds like the job for you, we would love to hear from you. Apply now.
About Us Countrywide Healthcare are the leading specialist non-food supplier to care homes. Based at a new National Distribution Centre in Grimethorpe near Barnsley, the company provides a market leading service supplying an extensive range of PPE, nursing, medical, chemical, housekeeping and equipment products to care providers in all parts of the UK. The business has an unrivalled reputation and has enjoyed fantastic sales growth from £9.2m in 2014 to over £37m in our last financial year.
At Countrywide, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
Internal Account Manager in Sheffield employer: phs Group
Countrywide Healthcare is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and development. Located in Barnsley, our office-based role as an Internal Account Manager provides a competitive salary, comprehensive benefits including a pension scheme and virtual GP services, and opportunities for professional advancement within a rapidly growing company dedicated to excellence in healthcare services.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Account Manager in Sheffield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at phs Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like phs Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Internal Account Manager in Sheffield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to phs Group:Your cover letter is your chance to shine! Tell us why you want to work at phs Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at phs Group!
How to prepare for a job interview at phs Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
