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- Tasks: Lead and support a team of service drivers in waste disposal operations.
- Company: Join phs Group, a leading provider of Hygiene Services across the UK, Spain, and Ireland.
- Benefits: Enjoy ongoing career development, 23 days holiday, and a wellbeing helpline.
- Why this job: Be part of a diverse team making a positive impact on customer service and safety.
- Qualifications: 2 years management experience in operations/logistics; valid driving licence required.
- Other info: Enhanced DBS check required; we value inclusivity and diversity in our workforce.
The predicted salary is between 36000 - 60000 £ per year.
We have a great opportunity for a Service Manager to join our Operations Team at our Newark Operation Centre. You will be required to manage and support a large team of service drivers who provide vital waste disposal products and services to our customers' premises.
As a Service Manager at one of our Operations Centres you will be:
- Supporting the Centre Manager in managing productivity levels of the depot to ensure we retain our high quality of service standards.
- Resource planning and supporting the development of all members of our service team.
- Ensuring all processes and procedures are followed and comply with all relevant legislation and all phs Health and Safety policies both at the centre and for all company vehicles.
- Always ensuring vehicles and equipment are checked and maintained to keep our colleagues and customers safe.
The ideal candidate for this role will have the following:
- At least 2 years management experience within the operations/transport logistics sector.
- Transport management experience/CPC preferred but not essential.
- An energetic and inspirational manager with proven ability to lead teams to meet our valued customers' expectations.
- Hold a valid, full driving licence for at least 12 months (max 6 points) in accordance with the company transport policy.
- Understand Health & Safety in the workplace, preferably IOSH trained.
- Customer focused.
- Resource and time management skills.
- Previous transport experience essential.
- Excellent communication skills are essential for this role too.
- I.T. skills.
What benefits can we offer you?
- On-going career development.
- Full PPE and inoculations where necessary.
- Pension Scheme.
- 23 days holiday plus BH plus holiday buy/sell scheme after 6 months.
- Full company Induction and Training.
- A 24-hour wellbeing helpline.
- Phs Perks with potential savings of £1,000 a year.
- Phs Shop (Discount on household consumables).
Additional Information: A criminal record will not necessarily bar candidates from obtaining employment with phs; however, due to the nature of this role, the successful candidate will need to meet the requirements of an enhanced DBS check.
phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 120,000 customers across 300,000 locations incorporating numerous businesses during its 59 years of business.
At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
Service Manager employer: phs Group
Contact Detail:
phs Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Familiarise yourself with the waste disposal industry and the specific services offered by our company. Understanding our operations will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss specific challenges you've faced and how you motivated your team to overcome them.
✨Tip Number 3
Brush up on your health and safety knowledge, especially related to transport logistics. Being able to speak confidently about relevant legislation and safety practices will set you apart from other candidates.
✨Tip Number 4
Network with professionals in the transport and logistics sector. Attend industry events or join online forums to connect with others who can provide insights or even referrals for the Service Manager position.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your management experience, particularly in operations or transport logistics. Use specific examples that demonstrate your ability to lead teams and meet customer expectations.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Service Manager role. Mention your understanding of health and safety regulations and how you plan to support the Centre Manager in maintaining high service standards.
Highlight Relevant Skills: Emphasise your communication skills, resource planning abilities, and any relevant IT skills. Make sure to mention your driving licence status and any transport management qualifications you may have.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at phs Group
✨Showcase Your Leadership Skills
As a Service Manager, you'll be leading a team of service drivers. Be prepared to discuss your previous management experience and provide examples of how you've successfully motivated and developed your team in the past.
✨Demonstrate Your Knowledge of Health & Safety
Understanding health and safety regulations is crucial for this role. Familiarise yourself with relevant legislation and be ready to explain how you have implemented safety procedures in your previous positions.
✨Highlight Your Customer Focus
This role requires a strong customer focus. Prepare to share specific instances where you've gone above and beyond to meet customer expectations and how you plan to maintain high service standards.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world situations. Think about challenges you've faced in transport logistics and how you resolved them, as this will demonstrate your resource and time management skills.