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- Tasks: Assist the Lead Scheduler with planning, scheduling, and optimizing driver routes.
- Company: Join PHS Hygiene, a leader in delivering exceptional customer service and operational efficiency.
- Benefits: Enjoy a collaborative work environment and opportunities for continuous improvement.
- Why this job: Be part of a dynamic team focused on exceeding customer expectations and enhancing efficiency.
- Qualifications: Experience in planning and scheduling; strong communication and analytical skills required.
- Other info: A valid UK driving license is essential; embrace a proactive and resilient attitude.
The predicted salary is between 28800 - 43200 £ per year.
Purpose of Role: As a Planner and Scheduler, you will assist the Lead Scheduler with daily duties, delivering and monitoring key performance activities in line with company goals and policies. You will be responsible for a variety of planning and scheduling tasks, optimising driver routes, ensuring maximum resource utilisation, and delivering exceptional customer service in accordance with divisional targets. The role also involves maintaining high standards of health, safety, quality, welfare, and colleague engagement. Key Responsibilities: Work closely with the Scheduling & Operations Management teams to ensure KPIs are met and to drive focus on key performance areas. Support the Lead Scheduler in daily operations, including dialling into operational rhythm calls, weekly reviews, and attending ad-hoc meetings. Schedule routes for service drivers within your assigned Operations Centres, ensuring full resource utilisation. Promote and communicate changes in working practices and company policies, ensuring staff are well informed. Assist with Customer Mobilisations and work with the Onboarding team to monitor progress, promptly resolving any customer issues. Foster a positive working environment and encourage continuous improvement within the team. Resolve customer service queries in a timely and efficient manner. Analyse routes and driver feedback to ensure optimum resource utilisation. Regularly review unplanned work and KPI trends to maximise efficiency and ensure best use of scheduling software tools. Manage and maintain backlogs at appropriate levels. Provide feedback to the Lead Scheduler on issues and suggest appropriate corrective actions. Produce analytical reports as required and recommend improvements in scheduling practices to enhance efficiency, punctuality, and cost savings. Travel to Operations Centres and meetings as required. Test and implement changes to scheduling software and processes. Skills and Knowledge Required: Advanced knowledge of scheduling systems and practices; a strong interest in IT and technological solutions. Strong commitment to ensuring the delivery of scheduled services and exceeding customer expectations. Analytical and proactive approach, with the ability to identify flexible solutions and continuously improve processes. Excellent communication skills and the ability to build strong relationships with team members and customers. A collaborative team player with the ability to prioritise and work effectively under pressure. A proactive and \”can-do\” attitude, ensuring tasks are completed efficiently and effectively. A valid UK driving licence (essential). Resilient with the ability to overcome setbacks, using feedback as an opportunity for improvement. To Apply: If you have experience in planning and scheduling, with a passion for delivering excellent customer service and optimising operational efficiency, we would love to hear from you. Apply now to join our dynamic team at PHS Hygiene! JBRP1_UKTJ
Scheduler employer: phs Group
Contact Detail:
phs Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduler
✨Tip Number 1
Familiarize yourself with the specific scheduling systems and software mentioned in the job description. Understanding these tools will not only help you during the interview but also demonstrate your proactive approach to the role.
✨Tip Number 2
Highlight any previous experience you have in optimizing routes or managing schedules. Be ready to discuss specific examples where you improved efficiency or customer satisfaction, as this aligns perfectly with the responsibilities of the Scheduler role.
✨Tip Number 3
Showcase your analytical skills by preparing to discuss how you've used data to make decisions in past roles. This could involve analyzing performance metrics or customer feedback to enhance service delivery.
✨Tip Number 4
Emphasize your communication and teamwork abilities. Since the role involves working closely with various teams, be prepared to share examples of how you've successfully collaborated with others to achieve common goals.
We think you need these skills to ace Scheduler
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Scheduler position. Understand the key responsibilities and required skills, so you can tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in planning and scheduling, particularly in relation to customer service and operational efficiency. Use specific examples to demonstrate your capabilities.
Showcase Your Skills: Make sure to showcase your analytical skills and knowledge of scheduling systems. Mention any relevant software tools you are familiar with and how you have used them to improve processes in past roles.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role and the company. Mention your proactive attitude and commitment to exceeding customer expectations.
How to prepare for a job interview at phs Group
✨Show Your Scheduling Skills
Be prepared to discuss your experience with scheduling systems and practices. Highlight specific examples where you've optimized routes or improved resource utilization, as this will demonstrate your capability in handling the key responsibilities of the role.
✨Emphasize Communication Abilities
Since the role involves working closely with various teams, it's crucial to showcase your communication skills. Share instances where you've successfully collaborated with others or resolved customer service queries, emphasizing your ability to build strong relationships.
✨Demonstrate Analytical Thinking
Prepare to discuss how you analyze data and feedback to improve processes. Bring examples of how you've used analytical reports to recommend improvements in scheduling practices, which aligns with the company's focus on efficiency and cost savings.
✨Exhibit a Proactive Attitude
The job requires a 'can-do' attitude, so be ready to share examples of how you've tackled challenges in previous roles. Discuss how you use feedback as an opportunity for improvement and how you maintain resilience in the face of setbacks.
