Service ManagerHayes Operations CentreCompetitive salary plus excellent benefitsThis is a rare opportunity within phs Hygiene’s largest Operations Centre. Supporting customers across London and the South East, you will take ownership of our Washrooms and Floorcare operations, leading a team of approximately 60 Service Drivers and a supporting operational team.You will be responsible for delivering exceptional customer service, improving operational efficiency and developing a highly engaged, accountable and high-performing workforce. This is an influential leadership role where you will have the opportunity to shape the operation, drive meaningful improvements and make a visible impact on business performance.The Service Manager role at phs will involve:Leading and developing a large frontline team, creating a high-performing and engaged culture.Driving service performance, route optimisation, productivity and continuous improvement.Managing operational KPIs, budgets and resources to deliver excellent customer service.Overseeing warehouse and stock operations to ensure efficient, accurate service delivery.Championing health, safety and compliance, including vehicle and driver standards.Building strong customer and stakeholder relationships to improve retention and support growth.The ideal candidate for the Service Manager role at phs will have:Proven experience leading large teams within service, logistics, transport, facilities management or field operations.A strong track record of improving operational performance, productivity and service standards.Excellent leadership, coaching and performance management skills.Experience using KPIs and operational data to drive improvements.Strong customer service and stakeholder management skills.Experience of warehouse, stock and operational compliance management.Good knowledge of health and safety requirements.Strong communication, organisation and decision-making skills.Confidence operating in a fast-paced, time-critical environment.CPC would be advantageous.In return for your commitment and expertise, you will get:Competitive salary23 days’ holiday plus
Service Manager in Ruislip employer: phs Group
At phs Group, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Procurement Manager in Coleshill, you'll benefit from a supportive environment that encourages professional growth, with opportunities to lead impactful projects and develop your skills alongside a dedicated team. Our commitment to employee well-being and career advancement makes us a standout choice for those seeking meaningful and rewarding employment in the hygiene services sector.
