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For Companies At a Glance
- Tasks: Manage construction project sales pipeline and customer interactions daily.
- Company: Join phs Warner Howard, a leader in innovative construction solutions.
- Benefits: Enjoy uncapped commission, flexible hours, and extensive training opportunities.
- Why this job: Be part of a supportive team culture focused on growth and customer satisfaction.
- Qualifications: Strong communication skills and a proactive approach are essential.
- Other info: Free parking and amazing employee discounts await you!
The predicted salary is between 20316 - 35400 £ per year.
About The Role
Main Purpose
Manage the teams construction project sales pipeline through to order and managing construction project leads via an online construction project database. Working with our ABI platform, manage and build the project pipeline across the business. Talking with customers, contractors, and end users to keep the project quote log up to date, monitor the progress of each project quote through to receipt of order. The role requires excellent communication skills and utilising these skills to work very closely with fellow team members and customers alike.
Key Tasks
- Plan and prioritise your activities and customer contact towards achieving agreed KPIs and general productivity.
- Understand customer needs and requirements, using ABI to identify future opportunities to build project pipeline and see projects through to conclusion.
- Contribute towards business targets and profit by way of meeting and/or exceeding set KPIs as an individual and contributing to the team.
- Liaising with internal and external colleagues to gather & update project details and follow these up with the relevant wholesalers.
- Respond to customer enquiries efficiently and within timescales.
- Use excellent telephone and communication skills when talking to customers, ensuring that units quoted remain within the customer/project guidelines/specification.
- Use internal customer contact tools and systems to manage the day-to-day running of your data, ensuring systems are always maintained and updated.
- Embrace methods of working practice and development of a "can do" will do approach.
- Adopt best practices within the team, share and highlight areas where the team and our customers can benefit either through different ways of working or approaches.
- Assisting the office team leader in the day-to-day tasks of the business during holiday periods.
Knowledge & Experience
- Internal Sales/Business Development
- Telemarketing/Telesales
- Lead development/appointment Setting
- Excellent communication skills including questioning skills
- Ability to demonstrate good business understanding and ability to engage at all levels in business.
- Creativity
- Ability to work on own initiative.
- To use personal judgement and initiative to develop effective and constructive solutions for the customers and overcome challenges and obstacles as part of daily activities.
- Decisions and Ownership
- Negotiate and make pricing decisions for the customer that supports the aims of phs Warner Howard.
- Delivery of targets and/or objectives.
- Handle any customer issues as they occur, and assist customer service, or the customer, to resolve them to a satisfactory conclusion.
- Provide line manager/business with KPIs/customer information as required.
- Attend training to develop relevant knowledge, techniques, and skills.
- To work with others in your team, sharing ideas on how best to serve the customer.
- Demonstrate PHS Core Values: Professionalism, Teamwork, Trust, and Honesty.
In return for your commitment and expertise as a Project Research Administrator at Warner Howard:
- A guaranteed base salary of £25,397.00 OTE £30,000.00
- Uncapped commission
- Great working hours Monday to Friday, 40 hours a week, no weekend or evening working.
- An extensive induction programme, excellent ongoing training and development.
- We offer accredited ILM training through external and in-house training.
- Apprenticeships and personal development opportunities for a great career with us.
- Free parking onsite that will save you a fortune.
- Amazing employee discounts with major supermarkets and retailers with phsPerks.com.
- 31 days holiday (inclusive of bank holidays), plus a Buy and Sell holiday scheme following the successful completion of probation.
- Other benefits such as improved parental and paternity leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more.
Project Research Administrator in Tamworth, Staffordshire employer: phs Group
Contact Detail:
phs Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Research Administrator in Tamworth, Staffordshire
✨Tip Number 1
Familiarise yourself with the ABI platform mentioned in the job description. Understanding how to navigate and utilise this tool effectively will give you a significant advantage when discussing project pipelines during interviews.
✨Tip Number 2
Brush up on your communication skills, especially over the phone. Since the role involves liaising with customers and contractors, practising clear and concise communication can help you stand out as a candidate who can handle customer enquiries efficiently.
✨Tip Number 3
Research common challenges faced in construction project management. Being able to discuss potential solutions or innovative approaches during your interview will demonstrate your proactive mindset and problem-solving abilities.
✨Tip Number 4
Network with professionals in the construction industry. Engaging with others in the field can provide insights into current trends and challenges, which you can reference in your discussions with the hiring team, showcasing your industry knowledge.
We think you need these skills to ace Project Research Administrator in Tamworth, Staffordshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in project management, sales, and customer communication. Use keywords from the job description to demonstrate that you meet the specific requirements of the Project Research Administrator role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and how your skills align with the company's needs. Mention your ability to manage project pipelines and communicate effectively with customers and team members.
Highlight Relevant Skills: Emphasise your excellent communication skills, ability to work independently, and creativity in problem-solving. Provide examples of how you've successfully managed customer relationships or contributed to business targets in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at phs Group
✨Showcase Your Communication Skills
Since the role requires excellent communication skills, be prepared to demonstrate how you effectively engage with customers and team members. Use examples from your past experiences where you successfully managed customer inquiries or collaborated with colleagues.
✨Understand the Project Pipeline
Familiarise yourself with the concept of a project sales pipeline and how it operates within the construction industry. Be ready to discuss how you would manage and build this pipeline using tools like the ABI platform, as mentioned in the job description.
✨Prepare for KPI Discussions
The role involves meeting and exceeding KPIs, so think about how you have achieved targets in previous roles. Be ready to share specific examples of how you planned and prioritised activities to meet business goals.
✨Embrace a 'Can Do' Attitude
The company values a proactive approach, so during the interview, express your willingness to tackle challenges and find solutions. Share instances where you took the initiative to improve processes or resolve issues effectively.
