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- Tasks: Coordinate service routes and support drivers to enhance customer service.
- Company: Join phs, a leading provider of Hygiene Services with a diverse workforce.
- Benefits: Enjoy a competitive salary, 30 days holiday, and ongoing career development.
- Other info: No weekend work, online GP access, and a wellbeing helpline.
- Why this job: Make a real impact in operations while enjoying a supportive work environment.
- Qualifications: Strong customer service skills and a creative problem-solving mindset.
The predicted salary is between 26514 - 26514 £ per year.
As an Operations Administrator, you play a key part in the success of phs. Working behind the scenes your skills help keep our Operations Centre running smoothly. This diverse and interesting role will require you to take responsibility for coordinating the service routes and effectively brief and debrief drivers to enhance delivery and customer service within the Operations Centre. Acting as a link between the Service Drivers and the Operations & Service Manager.
A day in the life of an Administrator at phs will involve:
- Taking responsibility for coordinating the service routes and effectively briefing and debriefing drivers to enhance delivery and customer service.
- Answering calls from service drivers, clients and Head office regarding site service.
- Ensuring that work is distributed to available employees, completed in accordance with the KPIs, and processed accurately within the agreed time frames.
- Preparing data for and conducting briefing and debrief sessions for service drivers.
- Ensuring that completed routes and attendance are processed in real time.
- Suggesting any improvements to the ways of working and relaying this to the Operations Centre Manager.
The ideal candidate for an Administrator role at phs will have:
- Excellent Service Delivery
- Customer Focus & Relationship Management
- People Management & Development Skills
- Compliance with Health & Safety Regulations
In return for your commitment and expertise, you will get:
- A salary of £26,514 (Based on a 40-hour working week Monday to Friday)
- No scheduled weekend working.
- 13 paydays per year (Every 4 weeks)
- Ongoing career development opportunities
- Online GP access for you and your family
- A 24-hour wellbeing helpline
- Pension
- PHS Perks discount card, accepted at over 850 retailers
- 30 days holiday entitlement inclusive of bank holidays.
About phs: Phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 120,000 customers across 300,000 locations. Our businesses include: Washrooms, Healthcare, and Floorcare, Hygiene Services, Phs Direct and Direct 365 (sale of hygiene consumables), phs Greenleaf (indoor and outdoor plants), phs Teacrate, phs Besafe (workwear and laundry), phs Wastekit (baling and compacting waste) and phs Compliance. At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
Locations
Operations Administrator in Pontefract, Yorkshire employer: phs Group
Contact Detail:
phs Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Administrator in Pontefract, Yorkshire
✨Tip Number 1
Get to know the company! Research phs and understand their values and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to operations and customer service. Think about examples from your past experiences that showcase your skills in these areas – we want to see how you can enhance delivery and service!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Operations Administrator in Pontefract, Yorkshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Administrator role. Highlight relevant experience and skills that match the job description, like customer service and coordination abilities. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. Don’t forget to mention your enthusiasm for working with us at phs!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love versatile thinkers who can monitor progress and resolve issues effectively, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at phs Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Operations Administrator role. Familiarise yourself with the key responsibilities like coordinating service routes and briefing drivers. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves enhancing delivery and customer service, be prepared to discuss your previous experiences in customer service. Think of specific examples where you resolved issues or improved service delivery, as this will highlight your ability to meet the company's expectations.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle real-time situations. Prepare for scenarios related to route coordination or managing driver communications. Practising these responses will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how success is measured in the role, or any upcoming projects. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.