Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate service routes and brief drivers to enhance delivery and customer service.
- Company: Join phs, a leading provider of Hygiene Services in the UK, Spain, and Ireland since 1963.
- Benefits: Enjoy a £24,000 salary, 30 days holiday, discounts, and ongoing career development.
- Why this job: Be part of a diverse team that values creativity and excellent service delivery.
- Qualifications: Excellent service delivery skills and ability to manage customer relationships are essential.
- Other info: No weekend work and a commitment to an inclusive workplace culture.
The predicted salary is between 24000 - 33600 £ per year.
Operations Coordinator As an Operations Administrator, you play a key part in the success of phs. Working behind the scenes your skills help keep our Operations Centre running smoothly. This diverse and interesting role will require you to take responsibility for co-coordinating the service routes and effectively brief and debrief drivers to enhance delivery and customer service within the Operations Centre. Acting as a link between the Service Drivers and the Operations & Service Manager. A day in the life of an Administrator at phs will involve; Take responsibility for coordinating the service routes and effectively brief and debrief drivers to enhance delivery and customer service within the Operations Centre. Answering calls from service drivers, clients and Head office regarding site service. Acting as a link between the Service Drivers and the Operations Manager & Service Manager. Ensure that work is distributed to available employees, completed in accordance with the KPIs, and processed accurately within the agreed time frames. To prepare data for and conduct briefing and debrief sessions for service drivers. Ensure that completed routes and attendance are processed in real time To suggest any improvements to the ways of working and relay this to the Operations Centre Manager. A versatile and creative thinker who monitors service and delivery progress and is keen to resolve issues and present the best overall service to customers. The ideal candidate for an Administrator role at phs will or must have: Provide Excellent Service Delivery Be able to build Customer Focus & Relationship Management Have People Management & Development Skills. Comply with Health & Safety Regulations. A versatile and creative thinker who monitors service and delivery progress and is keen to resolve issues and present the best overall service to our customer. In return for your commitment and expertise, you will get: A salary of £24,000 (Based on a 40-hour working week Monday to Friday) No scheduled weekend working. 13 paydays per year (Every 4 weeks) Ongoing career development opportunities Discounts with retailers including o2 and F&B. A 24-hour wellbeing helpline Pension 30 days holiday entitlement inclusive of bank holidays. We do not work on Christmas Day. About phs: Phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 120,000 customers across 300,000 locations. Our businesses include: Washrooms, Healthcare, and Floorcare, Hygiene Services, Phs Direct and Direct 365 (sale of hygiene consumables), phs Greenleaf (indoor and outdoor plants, phs Teacrate, phs Besafe (workwear and laundry), phs Wastekit (baling and compacting waste) and phs Compliance. At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination .
Operations Coordinator employer: phs Group
Contact Detail:
phs Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Coordinator
✨Tip Number 1
Familiarize yourself with the operations of a service center. Understanding how service routes are coordinated and the importance of effective communication between drivers and management will give you an edge in the interview.
✨Tip Number 2
Highlight your experience in customer service and relationship management. Be prepared to discuss specific examples where you've successfully resolved issues or improved service delivery.
✨Tip Number 3
Demonstrate your ability to think creatively and suggest improvements. Think of instances where you've identified inefficiencies and proposed solutions, as this aligns with the role's requirements.
✨Tip Number 4
Show your commitment to health and safety regulations. Be ready to discuss how you prioritize safety in your work environment, as this is crucial for the Operations Coordinator position.
We think you need these skills to ace Operations Coordinator
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of an Operations Coordinator at phs. Highlight your experience in coordinating service routes and managing communication between drivers and management in your application.
Showcase Customer Service Skills: Emphasize your ability to provide excellent service delivery and build customer relationships. Use specific examples from your past experiences that demonstrate these skills.
Highlight Problem-Solving Abilities: As a versatile and creative thinker, it's important to showcase your problem-solving skills. Include instances where you've successfully resolved issues or suggested improvements in previous roles.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to reflect the key qualifications mentioned in the job description. Make sure to align your skills and experiences with what phs is looking for in an ideal candidate.
How to prepare for a job interview at phs Group
✨Understand the Role
Make sure you have a clear understanding of the Operations Coordinator role. Familiarize yourself with the responsibilities, such as coordinating service routes and briefing drivers. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Communication Skills
Since the role involves acting as a link between service drivers and management, highlight your communication skills. Prepare examples of how you've effectively communicated in previous roles, especially in high-pressure situations.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've resolved issues in past positions. The interviewer will be looking for a versatile thinker who can monitor service progress and suggest improvements, so come prepared with specific examples.
✨Emphasize Customer Service Focus
The job requires excellent service delivery and customer relationship management. Share experiences where you went above and beyond to ensure customer satisfaction, as this aligns with the company's values.
