At a Glance
- Tasks: Coordinate service routes and support drivers for smooth operations.
- Company: Join phs, a leading provider of Hygiene Services with a focus on teamwork.
- Benefits: Enjoy a competitive salary, 30 days holiday, and retail discounts.
- Other info: Ongoing career development and a commitment to diversity and inclusion.
- Why this job: Make a real impact by ensuring exceptional service and improving processes.
- Qualifications: Strong customer service skills and a proactive problem-solver.
The predicted salary is between 26514 - 26514 £ per year.
As an Operations Administrator at phs, you play a vital role in keeping our Operations Centre running smoothly. Working behind the scenes, your coordination skills and attention to detail ensure our service routes operate efficiently, our drivers are fully supported, and our customers receive exceptional service. You act as the key link between Service Drivers and the Operations & Service Manager.
What your day will look like:
- Coordinating service routes planning, adjusting, and monitoring routes to ensure smooth delivery and strong customer service.
- Briefing and debriefing drivers preparing data, giving clear instructions, and reviewing completed routes.
- Handling calls from drivers, clients, and Head Office regarding service issues or updates.
- Acting as the communication link between Service Drivers and the Operations & Service Manager.
- Ensuring work is allocated correctly and completed within KPI targets and agreed timeframes.
- Processing routes and attendance in real time.
- Identifying improvements and sharing ideas with the Operations Centre Manager.
- Monitoring service progress and resolving issues creatively to deliver the best customer experience.
What makes an ideal candidate:
- Strong service delivery focus.
- Excellent customer relationship management skills.
- Confident people management abilities.
- Understanding of Health & Safety compliance.
- A versatile, proactive thinker who enjoys problem-solving and improving processes.
What you'll receive in return:
- £26,514 (based on a 40-hour week, Monday-Friday).
- No scheduled weekend work.
- 13 paydays per year (every 4 weeks).
- Ongoing career development opportunities.
- Retail discounts including O2 and food & beverage partners.
- 24-hour wellbeing helpline.
- Pension scheme.
- 30 days holiday including bank holidays.
- Christmas Day off; phs does not operate on this day.
About phs Group:
Founded in 1963, phs is the leading provider of Hygiene Services across the UK, Spain, and Ireland, serving over 120,000 customers at 300,000 locations. Our divisions include Washrooms, Healthcare, Floorcare, phs Direct, phs Greenleaf, phs Teacrate, phs Besafe, phs Wastekit, and phs Compliance. We are committed to diversity, inclusion, and ensuring every colleague can bring their true self to work.
Locations
Operations Coordinator in Nairn, Scotland employer: phs Group
At phs, we pride ourselves on being an exceptional employer, offering a supportive work culture that values teamwork and innovation. As an Operations Coordinator, you'll enjoy a competitive salary, generous holiday allowance, and ongoing career development opportunities, all while contributing to our mission of delivering outstanding service to our customers. With no scheduled weekend work and a focus on employee wellbeing, phs is dedicated to creating a fulfilling and rewarding workplace for all staff.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Coordinator in Nairn, Scotland
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like phs Group and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at phs Group!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like phs Group keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Operations Coordinator in Nairn, Scotland
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to phs Group:This is your chance to really connect with the team at phs Group. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at phs Group
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with phs Group.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show phs Group that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at phs Group. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
