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For Companies At a Glance
- Tasks: Service and maintain recycling equipment, ensuring top-notch customer service.
- Company: Join phs Group, a leading provider of Hygiene Services in the UK.
- Benefits: Competitive salary, training opportunities, discounts, and a supportive work environment.
- Why this job: Make a difference in sustainability while developing your engineering skills.
- Qualifications: Experience in service engineering, electrical or hydraulic knowledge preferred.
- Other info: Enjoy career growth and a diverse, inclusive workplace.
The predicted salary is between 29000 - 38000 £ per year.
About The Role
Service Engineers are responsible for servicing and maintaining recycling equipment on a reactive and scheduled basis. They will work towards achieving their own targets as well as customer SLAs. Service level agreements are agreed and set with our customers and must be achieved. Service Engineers will work closely with the Service Planning Supervisor, Technical Manager and Operations Director to ensure an efficient and safe delivery.
Customer Service
To liaise with the call controllers and Field Service Supervisors to provide the best service to the customers. The engineer is expected to help plan their daily work to maximize customer service, achieve the highest standards and productivity using electronic and verbal communications as appropriate. The engineer should always try and take ownership of engineering issues so that the customer is provided with good service. Engineers are expected to achieve targets set by their Field Service Supervisor and be aware of all customer service level agreements and aim to adhere to them always. May be required to work out of area during periods of varying workload volumes and during engineer shortages which can require overnight stays.
Records and Documentation
To complete all paperwork and electronic data as required by Wastekit or the customer according to the company procedures. Accurately record time, parts used and any other details either electronically or manually as required. Prompt action should be taken to ensure replacement parts are acquired to replenish van stock or parts specially ordered to return to a breakdown being mindful of any customer SLAs. Pass on any new business leads to sales department.
Skills/Knowledge and Qualifications Required
- Shall have good fault-finding and diagnostic skills
- To be able to understand hydraulic and electrical circuit diagrams.
- Will be able to show and apply sound knowledge of mechanical, electrical and hydraulic principles
- Can use and understand various electrical and hydraulic test equipment
- Update engineering knowledge when able.
- Always use cost effective but safe measures to carry out tasks.
- Can work with the minimum of supervision.
To attend meetings and training courses as required by your Field Service Standards. Comply with all requirements in the Work Instruction for Engineer Responsibilities. Comply with instructions given by Field Service Supervisors, Managers and Directors. To maintain and use company issued equipment and vehicles in a safe manner and according to PHS Group policies. To take responsibility for the safe keeping of stock and be accountable for stock balances. To keep accurate records (using stock usage sheets and or electronic recording as appropriate) of when and where the stock is used. Any documentation which is required to be returned to the office is done so in time. Vans should be kept clean, tidy and maintained as per MFM-02 Commercial Vehicle Transport Policy and appropriate care taken of PPE, tools and stock.
Desirable Knowledge and Qualifications
- Ideally from a service engineering, electrical or hydraulic background with an ability to demonstrate the skill of fault finding and repair.
- City & Guilds in electrical and mechanical engineering.
- Competent in the use of electrical and hydraulic test equipment.
- A sound knowledge of single and three phase electrical equipment and hydraulic circuits.
- A mature disciplined approach and good personal administrative and customer care skills.
- 17th edition electrical regulations/City & Guilds electrical and mechanical engineering.
In return for your commitment and expertise, you will receive
- A competitive salary of £34,758.26 OTE £45,000.00
- Accredited ILM Training in house and external training.
- Ongoing career and development opportunities.
- Digital GP for you and your family.
- Over £1000 worth of savings and discounts at Supermarkets and High Street stores with PHS Perks.
- Company pension.
- 24-hour wellbeing helpline.
- All kit required for working effectively on the road.
If you want a career with a well-established company, where you'll be appreciated for the quality of your work, we would love to hear from you.
Wastekit Field Service Engineer in Manchester employer: phs Group
Contact Detail:
phs Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Wastekit Field Service Engineer in Manchester
✨Tip Number 1
Get to know the company inside out! Research Wastekit and understand their values, services, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to field service engineering. Think about how your skills in fault-finding and customer service can shine through. We want to see you confident and ready to tackle any challenge!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Wastekit Field Service Engineer in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience and skills that match the Field Service Engineer role. We want to see how your background in service engineering, electrical or hydraulic work aligns with what we're looking for!
Show Off Your Customer Service Skills: Since customer service is key in this role, include examples of how you've provided excellent service in the past. We love seeing candidates who take ownership of issues and strive to meet customer SLAs!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your experience and qualifications shine through without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at phs Group
✨Know Your Stuff
Make sure you brush up on your fault-finding and diagnostic skills. Familiarise yourself with hydraulic and electrical circuit diagrams, as well as the principles behind mechanical, electrical, and hydraulic systems. This knowledge will not only help you answer technical questions but also show that you're serious about the role.
✨Customer Service is Key
Since this role involves liaising with customers, be prepared to discuss how you would handle customer service scenarios. Think of examples where you've gone above and beyond to ensure customer satisfaction. Highlighting your ability to take ownership of engineering issues will impress the interviewers.
✨Plan Your Day
Demonstrate your organisational skills by discussing how you would plan your daily work to maximise efficiency and meet customer SLAs. Mention any tools or methods you use to stay organised, as this shows you can manage your time effectively in a field service environment.
✨Documentation Matters
Be ready to talk about your experience with record-keeping and documentation. Explain how you ensure accuracy when completing paperwork and electronic data, as this is crucial for maintaining stock levels and meeting company procedures. Showing attention to detail will set you apart from other candidates.
