At a Glance
- Tasks: Engage with customers, build relationships, and promote our services through telesales.
- Company: Join a leading hygiene services provider with a commitment to inclusivity.
- Benefits: Enjoy a hybrid role, competitive salary, training opportunities, and discounts at major retailers.
- Other info: Full-time hours with no evenings or weekends, plus excellent career growth potential.
- Why this job: Make a real impact by helping customers while developing your sales skills.
- Qualifications: Outbound telesales experience and proficiency in Microsoft packages required.
The predicted salary is between 25000 - 30000 £ per year.
We have an exciting opportunity for a Telesales Advisor at Warrington. The role will also be responsible for introducing our services to new customers as well as additional services to our existing customer base.
You will be calling our existing business customers, building relationships and spotting opportunities to enhance that relationship by identifying customers' needs.
You will be responsible for specific campaigns and set call targets, proactively contacting our customers regarding these core products and services.
Contacting customers to confirm vital specifications to schedule periodic testing, offering a robust reminder service to ensure customer safety compliance.
Recording and updating customer information by keeping accurate records within the CRM database Sage, creating opportunities and confirming pricing.
Answering and handling internal and external calls within the agreed service levels.
To seek opportunities to introduce the company’s products/services to existing and/or potential customers for the sales team.
Ensure customers are educated on the service we are providing.
Support the business needs where required.
Keep abreast of product information and customer expectations to facilitate customer service excellence.
Outbound Telesales experience is essential.
Thrives from being a member of a successful, sales-oriented team.
Understanding of Microsoft packages.
In return for your commitment and expertise as a Telesales Advisor at PHS Compliance:
- A full-time permanent hybrid role. Monday - Friday (no evenings or weekends, 37.5 hours a week)
- We offer accredited ILM Training in-house and external training.
- Ongoing career and development opportunities.
- Over £1000 worth of savings and discounts at Supermarkets and High Street stores with PHS Perks.
- 23 days annual leave.
- Company pension.
- Online GP for you and your family.
- Free Parking.
- Holiday buy and sell scheme.
phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 120,000 customers across 300,000 locations incorporating numerous businesses during its 63 years of business.
We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
Quality Adviser (Permanent) in Manchester employer: phs Group
PHS Compliance is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and development. With a permanent hybrid role in Warrington, you will benefit from a structured work-life balance, comprehensive training opportunities, and a range of perks including discounts at major retailers and a company pension. Join us to be part of a successful sales team where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Adviser (Permanent) in Manchester
✨Tip Number 1
Get to know the company inside out! Research PHS Compliance and understand their services, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! Since you'll be on the phone a lot, rehearse how you introduce yourself and the services. Make it engaging and concise, so you can grab attention right from the start.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After your interviews or networking chats, send a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds as they make decisions.
We think you need these skills to ace Quality Adviser (Permanent) in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Telesales Advisor role. Highlight your outbound telesales experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your passion for building customer relationships and how you can contribute to our success at PHS Compliance.
Showcase Your Skills:Don’t forget to showcase your understanding of Microsoft packages and CRM systems like Sage. We love candidates who can hit the ground running, so let us know about your tech-savvy side!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s quick and easy, and we’ll be able to review your application faster. We can’t wait to hear from you!
How to prepare for a job interview at phs Group
✨Know Your Product Inside Out
Before the interview, make sure you understand the services offered by the company. Familiarise yourself with their core products and how they benefit customers. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Telesales Pitch
Since this role involves telesales, practice your pitch! Prepare a brief introduction about how you would approach a call with a potential customer. Highlight your ability to build relationships and identify customer needs, as these are key aspects of the job.
✨Showcase Your CRM Skills
Be ready to discuss your experience with CRM systems, especially Sage. Think of examples where you've successfully recorded and updated customer information. This will demonstrate your organisational skills and attention to detail, which are crucial for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or specific campaigns you might be involved in. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.
