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- Tasks: Service and maintain recycling equipment, ensuring top-notch customer service.
- Company: Join phs Wastekit, a leader in hygiene services with a diverse workforce.
- Benefits: Competitive salary, training opportunities, discounts, and a supportive work environment.
- Why this job: Make a real impact in sustainability while developing your engineering skills.
- Qualifications: Experience in service engineering, electrical or hydraulic knowledge preferred.
- Other info: Enjoy career growth and a friendly team atmosphere.
The predicted salary is between 29000 - 38000 £ per year.
Service Engineers are responsible for servicing and maintaining recycling equipment on a reactive and scheduled basis. They will work towards achieving their own targets as well as customer SLAs. Service level agreements are agreed and set with our customers and must be achieved. Service Engineers will work closely with the Service Planning Supervisor, Technical Manager and Operations Director to ensure an efficient and safe delivery.
Customer Service
- To liaise with the call controllers and Field Service Supervisors to provide the best service to the customers.
- The engineer is expected to help plan their daily work to maximize customer service, achieve the highest standards and productivity using electronic and verbal communications as appropriate.
- The engineer should always try and take ownership of engineering issues so that the customer is provided with good service.
- Engineers are expected to achieve targets set by their Field Service Supervisor and be aware of all customer service level agreements and aim to adhere to them always.
- May be required to work out of area during periods of varying workload volumes and during engineer shortages which can require overnight stays.
Records and Documentation
- To complete all paperwork and electronic data as required by Wastekit or the customer according to the company procedures.
- Accurately record time, parts used and any other details either electronically or manually as required.
- Prompt action should be taken to ensure replacement parts are acquired to replenish van stock or parts specially ordered to return to a breakdown being mindful of any customer SLAs.
- Pass on any new business leads to sales department.
Skills/Knowledge and Qualifications Required
- Shall have good fault-finding and diagnostic skills.
- To be able to understand hydraulic and electrical circuit diagrams.
- Will be able to show and apply sound knowledge of mechanical, electrical and hydraulic principles.
- Can use and understand various electrical and hydraulic test equipment.
- Update engineering knowledge when able.
- Always use cost effective but safe measures to carry out tasks.
- Can work with the minimum of supervision.
Standards
- Comply with all requirements in the Work Instruction for Engineer Responsibilities.
- Comply with instructions given by Field Service Supervisors, Managers and Directors.
- To maintain and use company issued equipment and vehicles in a safe manner and according to PHS Group policies.
- To take responsibility for the safe keeping of stock and be accountable for stock balances.
- To keep accurate records (using stock usage sheets and or electronic recording as appropriate) of when and where the stock is used.
- Any documentation which is required to be returned to the office is done so in time.
- Vans should be kept clean, tidy and maintained as per MFM-02 Commercial Vehicle Transport Policy and appropriate care taken of PPE, tools and stock.
Desirable Knowledge and Qualifications
- Ideally from a service engineering, electrical or hydraulic background with an ability to demonstrate the skill of fault finding and repair.
- City & Guilds in electrical and mechanical engineering.
- Competent in the use of electrical and hydraulic test equipment.
- A sound knowledge of single and three phase electrical equipment and hydraulic circuits.
- A mature disciplined approach and good personal administrative and customer care skills.
- 17th edition electrical regulations/City & Guilds electrical and mechanical engineering.
In return for your commitment and expertise, you will receive:
- A competitive salary of £34,758.26 OTE £45,000.00.
- We offer accredited ILM Training in house and external training.
- Ongoing career and development opportunities.
- Over £1000 worth of savings and discounts at Supermarkets and High Street stores with PHS Perks.
- Company pension.
- 24-hour wellbeing helpline.
- All kit required for working effectively on the road.
- Access to our Digital GP service for you and your family.
If you want a career with a well-established company, where you'll be appreciated for the quality of your work, we would love to hear from you.
phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 120,000 customers across 300,000 locations incorporating numerous businesses during its 62 years of business.
At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
Wastekit Field Service Engineer in London employer: phs Group
Contact Detail:
phs Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Wastekit Field Service Engineer in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and practising common questions. Show them you’re not just another candidate; demonstrate your passion for the role and how you can contribute to their success.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm and professionalism, which employers love.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Wastekit Field Service Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your experience with recycling equipment, fault-finding skills, and any relevant qualifications like City & Guilds. We want to see how your background fits with what we do!
Show Off Your Customer Service Skills: Since customer service is key in this role, don’t forget to mention any previous experience where you’ve gone above and beyond for customers. We love candidates who take ownership of issues and strive for excellence!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to technical details.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at phs Group
✨Know Your Equipment
Familiarise yourself with the types of recycling equipment you'll be servicing, like balers and compactors. Brush up on your knowledge of hydraulic and electrical systems, as well as fault-finding techniques. This will show that you're not just interested in the role but also prepared to tackle the technical challenges.
✨Understand Customer Service Expectations
Since customer service is key in this role, think about how you can demonstrate your commitment to meeting service level agreements. Prepare examples from your past experiences where you've gone above and beyond for customers, and be ready to discuss how you would handle challenging situations.
✨Plan Your Day Like a Pro
The job requires effective planning to maximise customer service. Before the interview, consider how you would organise your daily tasks and manage your time efficiently. You might even want to bring a sample schedule or plan to discuss during the interview to showcase your organisational skills.
✨Show Off Your Team Spirit
You'll be working closely with supervisors and other engineers, so it's important to highlight your teamwork skills. Think of instances where you've collaborated successfully with others, and be prepared to explain how you can contribute positively to the team dynamic at Wastekit.
