At a Glance
- Tasks: Coordinate service routes and support drivers for exceptional customer service.
- Company: Join a dynamic team at phs, ensuring smooth operations.
- Benefits: Competitive salary, 30 days holiday, retail discounts, and career development.
- Other info: Enjoy a supportive work environment with no weekend shifts.
- Why this job: Be the vital link in operations and make a real impact on service delivery.
- Qualifications: Strong focus on service delivery and excellent people management skills.
The predicted salary is between 26514 - 26514 £ per year.
As an Operations Administrator at phs, you play a vital role in keeping our Operations Centre running smoothly. Working behind the scenes, your coordination skills and attention to detail ensure our service routes operate efficiently, our drivers are fully supported, and our customers receive exceptional service. You act as the key link between Service Drivers and the Operations & Service Manager.
What your day will look like:
- Coordinating service routes planning, adjusting, and monitoring routes to ensure smooth delivery and strong customer service.
- Briefing and debriefing drivers preparing data, giving clear instructions, and reviewing completed routes.
- Handling calls from drivers, clients, and Head Office regarding service issues or updates.
- Acting as the communication link between Service Drivers and the Operations & Service Manager.
- Ensuring work is allocated correctly and completed within KPI targets and agreed timeframes.
- Processing routes and attendance in real time.
- Identifying improvements and sharing ideas with the Operations Centre Manager.
- Monitoring service progress and resolving issues creatively to deliver the best customer experience.
What makes an ideal candidate:
- Strong service delivery focus.
- Excellent customer relationship management skills.
- Confident people management abilities.
- Understanding of Health & Safety compliance.
- A versatile, proactive thinker who enjoys problem-solving and improving processes.
What you'll receive in return:
- £26,514 (based on a 40-hour week, Monday-Friday).
- No scheduled weekend work.
- 13 paydays per year (every 4 weeks).
- Ongoing career development opportunities.
- Retail discounts including O2 and food & beverage partners.
- 24-hour wellbeing helpline.
- Pension scheme.
- 30 days holiday including bank holidays.
Operations Coordinator in London employer: phs Group
At phs, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and employee well-being. Our Washroom Service Drivers enjoy competitive pay, guaranteed hours, and the opportunity for bonuses, all while working in a role that contributes to the health and hygiene of our communities. With a focus on employee growth and development, we provide training and advancement opportunities, making this a rewarding place to build your career in Bristol.
