Working behind the scenes your skills help keep our Operations Centre running smoothly. This diverse and interesting role will require you to take responsibility for co-coordinating the service routes and effectively brief and debrief drivers to enhance delivery and customer service within the Operations Centre. Acting as a link between the Service Drivers and the Operations & Service Manager.
Take responsibility for coordinating the service routes and effectively brief and debrief drivers to enhance delivery and customer service within the Operations Centre.
Answering calls from service drivers, clients and Head office regarding site service.
Acting as a link between the Service Drivers and the Operations Manager & Service Manager.
To prepare data for and conduct briefing and debrief sessions for service drivers.
Ensure that completed routes and attendance are processed in real time· To suggest any improvements to the ways of working and relay this to the Operations Centre Manager.
A versatile and creative thinker who monitors service and delivery progress and is keen to resolve issues and present the best overall service to customers.
The ideal candidate for an Administrator role at phs will or must have:
Provide Excellent Service Delivery
Be able to build Customer Focus & Relationship Management
Have People Management & Development Skills.
A versatile and creative thinker who monitors service and delivery progress and is keen to resolve issues and present the best overall service to our customer.
In return for your commitment and expertise, you will get:
A salary of £26 514 (Based on a 40-hour working week Monday to Friday)
No scheduled weekend working.
13 paydays per year (Every 4 weeks)
Ongoing career development opportunities
Discounts with retailers including o2 and F&B.
A 24-hour wellbeing helpline
Pension
30 days holiday entitlement inclusive of bank holidays. We do not work on Christmas Day.
About phs:
Phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 120,000 customers across 300,000 locations.
Our businesses include: Washrooms, Healthcare, and Floorcare, Hygiene Services, Phs Direct and Direct 365 (sale of hygiene consumables), phs Greenleaf (indoor and outdoor plants, phs Teacrate, phs Besafe (workwear and laundry), phs Wastekit (baling and compacting waste) and phs Compliance.\We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination . \
Operations Lead / Head of Operations in Lisburn employer: phs Group
At phs Group, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Procurement Manager in Coleshill, you'll benefit from a supportive environment that encourages professional growth, with opportunities to lead impactful projects and develop your skills alongside a dedicated team. Our commitment to employee well-being and career advancement makes us a standout choice for those seeking meaningful and rewarding employment in the hygiene services sector.
