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- Tasks: Coordinate service routes and support drivers to enhance customer service.
- Company: Join a dynamic team at phs, a leader in operations management.
- Benefits: Competitive salary, 30 days holiday, online GP access, and wellness support.
- Other info: Enjoy a flexible work environment with opportunities for career growth.
- Why this job: Be the backbone of our operations and make a real difference every day.
- Qualifications: Strong communication skills and a knack for problem-solving.
The predicted salary is between 26514 - 26514 £ per year.
As an Operations Administrator, you play a key part in the success of phs. Working behind the scenes, your skills help keep our Operations Centre running smoothly. This diverse and interesting role will require you to take responsibility for coordinating the service routes and effectively brief and debrief drivers to enhance delivery and customer service within the Operations Centre. Acting as a link between the Service Drivers and the Operations & Service Manager.
A day in the life of an Administrator at phs will involve:
- Taking responsibility for coordinating the service routes and effectively briefing and debriefing drivers to enhance delivery and customer service within the Operations Centre.
- Answering calls from service drivers, clients, and Head office regarding site service.
- Acting as a link between the Service Drivers and the Operations Manager & Service Manager.
- Ensuring that work is distributed to available employees, completed in accordance with the KPIs, and processed accurately within the agreed time frames.
- Preparing data for and conducting briefing and debrief sessions for service drivers.
- Ensuring that completed routes and attendance are processed in real time.
- Suggesting any improvements to the ways of working and relaying this to the Operations Centre Manager.
The ideal candidate for an Administrator role at phs will or must have:
- Excellent Service Delivery
- Customer Focus & Relationship Management
- People Management & Development Skills
- Compliance with Health & Safety Regulations
- A versatile and creative thinker who monitors service and delivery progress and is keen to resolve issues and present the best overall service to our customers.
In return for your commitment and expertise, you will get:
- A salary of £26,514 (Based on a 40-hour working week Monday to Friday)
- No scheduled weekend working.
- 13 paydays per year (Every 4 weeks)
- Ongoing career development opportunities
- Online GP access for you and your family
- A 24-hour wellbeing helpline
- Pension
- PHS Perks discount card, accepted at over 850 retailers
- 30 days holiday entitlement inclusive of
Operations Administrator in Leeds employer: phs Group
Contact Detail:
phs Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Administrator in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute to their success. Practise common interview questions and think of examples that showcase your skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate!
We think you need these skills to ace Operations Administrator in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Administrator role. Highlight your experience in coordinating services and managing relationships, as these are key skills we’re looking for.
Craft a Compelling Cover Letter: Your cover letter should tell us why you’re the perfect fit for this role. Share specific examples of how you've enhanced service delivery or resolved issues in previous positions.
Showcase Your Communication Skills: As an Operations Administrator, communication is crucial. Use clear and concise language in your application to demonstrate your ability to brief and debrief effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on board with our team!
How to prepare for a job interview at phs Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Operations Administrator role. Familiarise yourself with the key responsibilities like coordinating service routes and briefing drivers. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As an Operations Administrator, you'll be the link between drivers and management. During the interview, highlight your communication skills by sharing examples of how you've effectively briefed or debriefed teams in the past. This will illustrate your ability to enhance delivery and customer service.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, such as resolving issues with service delivery. Think of examples from your previous experience where you successfully managed similar challenges. This will show your problem-solving skills and your commitment to providing excellent service.
✨Demonstrate Your Customer Focus
The ideal candidate needs to have a strong customer focus. Be ready to discuss how you've built relationships with clients or improved service delivery in past roles. This will help convey that you understand the importance of customer satisfaction in the Operations Centre.