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For Companies At a Glance
- Tasks: Build strong customer relationships and manage a portfolio to maximise revenue opportunities.
- Company: Join phs Group, a leading provider of Hygiene Services with a supportive culture.
- Benefits: Competitive salary, company car, remote work tools, and extensive training opportunities.
- Other info: Enjoy ongoing career development and a dynamic work environment.
- Why this job: Make a real impact by enhancing customer satisfaction and driving business growth.
- Qualifications: Strong communication skills and a self-motivated attitude are essential.
The predicted salary is between 30000 - 32000 £ per year.
About the Role
We are looking for a motivated and customer-focused Customer Relationship Manager to join our team. In this role, you will be responsible for developing, managing, and retaining a defined customer portfolio while maximising revenue opportunities across our Besafe products and services.
You will build strong relationships, ensure service excellence, and work closely with our depots, Sales teams, and Back Office Support to deliver an exceptional customer experience.
What You Will Be Doing
- Represent Besafe professionally, building positive and lasting customer relationships.
- Plan your working day effectively to maximise productivity and customer engagement.
- Follow retention priorities and support the wider retention strategy.
- Manage renewal dates, actively participate in the renewal process, and identify new revenue opportunities.
- Ensure all renewal paperwork is accurate and completed correctly.
- Respond promptly to customer queries and service issues to drive satisfaction and secure renewals.
- Maintain accurate customer records in line with GDPR requirements.
- Manage your journey plan to ensure full customer coverage and respond quickly to any changes.
- Work with the Senior CRM to provide accurate reporting on contractual KPIs.
- Attend Customer Retention and Sales meetings as required.
- Identify and support cross-selling opportunities across the wider PHS Group.
- Submit quotations in line with Salesforce pricing, seeking approval for any deviations.
- Review and maintain Service Level Agreements to ensure they meet current customer needs.
- Assist with measuring and installations when required.
What We Are Looking For
- Strong communication skills, both written and verbal.
- Good understanding of company processes, products, and services.
- Excellent time-management and organisational skills.
- Self-motivated, determined, and able to work at pace.
- Knowledge of the protective clothing industry and laundering processes (desirable).
- Strong IT skills and confidence using databases.
- Ability to interpret financial information to support target delivery.
- Adaptability and a creative approach to customer management.
- High level of commitment and professionalism.
- Aware of GDPR and data-handling responsibilities.
What You Will Receive in Return
- Base salary of £30,000.00 - £32,000.00 with OTE of £50,000.00.
- Company car or car allowance.
- Phone, laptop, and all equipment needed to work effectively from home and on the road.
- Pension scheme.
- 23 days holiday plus bank holidays.
- Access to online GP for you and your family.
- Accredited ILM training, along with a range of in-house and external development opportunities.
- Access to phs Perks, offering over £1,000 in savings and discounts.
- Buy and sell holiday scheme.
- Ongoing career development and progression opportunities.
About phs Group
Founded in 1963, phs Group is the leading provider of Hygiene Services across the UK, Spain, and Ireland. We support over 120,000 customers across 300,000 locations, and our portfolio has grown significantly over our 63-year history.
Our family of businesses includes: Washrooms, Healthcare, Floorcare, phs Direct, Direct 365, phs Greenleaf, Teacrate, Besafe, Wastekit, and Compliance.
Customer Relationship Manager in Leeds employer: phs Group
Contact Detail:
phs Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Manager in Leeds
✨Tip Number 1
Get to know the company inside out! Research Besafe and its products so you can speak confidently about how you can contribute. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer relationship management. Think about your past experiences and how they align with the role. We want you to shine and show off your skills!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can keep you top of mind. Plus, it shows your professionalism and enthusiasm for the position.
We think you need these skills to ace Customer Relationship Manager in Leeds
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your customer service experience in your application. We want to see how you've built relationships and handled queries in the past, so share specific examples that demonstrate your skills.
Be Organised and Clear: When writing your application, keep it structured and easy to read. Use bullet points where necessary and make sure your key achievements stand out. We appreciate clarity and organisation!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the job description. We love seeing candidates who understand our needs and can articulate how they fit into our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at phs Group
✨Know Your Customer Portfolio
Before the interview, take some time to research the types of customers you might be managing. Understand their needs and how Besafe's products can meet those needs. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Demonstrate Strong Communication Skills
As a Customer Relationship Manager, communication is key. Prepare examples of how you've successfully built relationships in the past. Be ready to discuss how you handle customer queries and service issues, as this will highlight your ability to drive satisfaction and secure renewals.
✨Showcase Your Organisational Skills
The role requires excellent time-management and organisational skills. Bring a plan or example of how you would manage your day-to-day tasks effectively. Discuss how you prioritise customer engagement and manage renewal dates to maximise productivity.
✨Familiarise Yourself with GDPR
Since maintaining accurate customer records in line with GDPR is crucial, brush up on your knowledge of data protection regulations. Be prepared to discuss how you would ensure compliance while managing customer information, as this will demonstrate your professionalism and commitment to best practices.