At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive performance.
- Company: Join phs Group, a leader in providing top-notch support services.
- Benefits: Competitive salary, bonus opportunities, and a supportive work environment.
- Other info: Full-time role with weekdays only, perfect for work-life balance.
- Why this job: Shape the future of customer support while leading a passionate team.
- Qualifications: Proven leadership skills and experience in a fast-paced commercial setting.
The predicted salary is between 35000 - 35000 £ per year.
Location: Caerphilly
Salary: £35,000 - £37,000 + bonus
Hours: Full-time, Permanent (Weekdays only)
Are you a confident, energetic leader who thrives in a fast-paced commercial environment? Do you enjoy bringing people together, driving performance, and delivering exceptional customer experiences? If so, this could be the perfect next step for you.
phs Group is looking for a Team Leader for Key Support Services to lead our Local Account Managers (LAMs) and Internal Account Executives (IAEs). This is a fantastic opportunity to shape how our field and office teams work together, ensuring customers receive the very best support.
As Team Leader, you will coordinate field-based LAM activity, support new business generation through the IAE team, and work closely with Heads of Sector to ensure a seamless, joined-up approach across the Key Accounts function. You will be the driving force behind resource planning, performance management, and continuous improvement ensuring our teams are aligned, efficient, and delivering outstanding service.
- Coordinate LAM resource to support field surveys, ensuring efficient scheduling across key business hubs.
- Work with Heads of Sector and Account Managers to plan activities.
Key Account Support Services Team Leader employer: phs Group
At phs Group, we pride ourselves on being an exceptional employer that fosters a dynamic and supportive work culture in Caerphilly. Our commitment to employee growth is evident through comprehensive training programmes and clear career progression paths, ensuring that our team members thrive both personally and professionally. With competitive salaries, performance bonuses, and a focus on collaboration, we create an environment where leaders can inspire their teams to deliver outstanding customer experiences.
