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- Tasks: Service and maintain recycling equipment, ensuring top-notch customer service.
- Company: Join a leading company in the recycling industry with a focus on sustainability.
- Benefits: Competitive pay, flexible hours, and opportunities for skill development.
- Other info: Dynamic team environment with room for growth and advancement.
- Why this job: Make a difference in the environment while developing your engineering skills.
- Qualifications: Technical background and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
About The Role
Service Engineers are responsible for servicing and maintaining recycling equipment on a reactive and scheduled basis. They will work towards achieving their own targets as well as customer SLAs. Service level agreements are agreed and set with our customers and must be achieved. Service Engineers will work closely with the Service Planning Supervisor, Technical Manager and Operations Director to ensure an efficient and safe delivery.
Customer Service
To liaise with the call controllers and Field Service Supervisors to provide the best service to the customers. The engineer is expected to help plan their daily work to maximize customer service, achieve the highest standards and productivity using electronic and verbal communications as appropriate. The engineer should always try and take ownership of engineering issues so that the customer is provided with good service. Engineers are expected to achieve targets set by their Field Service Supervisor and be aware of all customer service level agreements and aim to adhere to them always. Maintain confidentiality and discretion always.
Field Service Engineer - Dartford in Kent employer: phs Group
Contact Detail:
phs Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Dartford in Kent
✨Tip Number 1
Get to know the company inside out! Research Wastekit and understand their values, products, and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the role and might even lead to a referral, which can boost your chances of landing that Field Service Engineer position.
✨Tip Number 3
Prepare for practical assessments! As a Field Service Engineer, you might face technical tests or scenario-based questions. Brush up on your technical skills and think through how you'd handle real-life situations to impress your interviewers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows good manners and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Field Service Engineer - Dartford in Kent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight any relevant experience with recycling equipment or customer service, and don’t forget to mention your ability to meet targets and SLAs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your skills align with our mission at Wastekit. Keep it concise but impactful!
Showcase Your Communication Skills: Since you'll be liaising with various teams and customers, it's crucial to demonstrate your communication skills in your application. Use clear and professional language, and maybe even share an example of how you've effectively communicated in past roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at phs Group
✨Know Your Stuff
Make sure you understand the technical aspects of the recycling equipment you'll be servicing. Brush up on any relevant technologies and be ready to discuss how you've handled similar equipment in the past. This shows you're not just a candidate, but someone who can hit the ground running.
✨Customer Service is Key
Since this role involves liaising with customers, prepare examples of how you've provided excellent customer service in previous roles. Think about times when you went above and beyond to solve a problem or improve a customer's experience. This will demonstrate your commitment to customer satisfaction.
✨Plan Your Day
Show that you can think ahead by discussing how you would plan your daily work to maximise efficiency and meet SLAs. You might want to mention tools or methods you use for time management and prioritisation. This will highlight your organisational skills and ability to work independently.
✨Team Player Mindset
Be prepared to talk about how you collaborate with others, especially in a field service context. Mention your experience working with supervisors and other engineers to resolve issues. This will illustrate that you understand the importance of teamwork in achieving targets and maintaining high service standards.