At a Glance
- Tasks: Coordinate service routes and ensure smooth delivery for top-notch customer service.
- Company: Join phs, a leading provider of Hygiene Services with a commitment to diversity.
- Benefits: Enjoy competitive salary, retail discounts, pension scheme, and 30 days holiday.
- Other info: Ongoing career development opportunities in a dynamic and inclusive workplace.
- Why this job: Be the vital link in operations and make a real difference in customer experience.
- Qualifications: Strong communication skills and a knack for problem-solving in a fast-paced environment.
The predicted salary is between 26514 - 26514 £ per year.
You act as the key link between Service Drivers and the Operations & Service Manager. Coordinating service routes planning, adjusting, and monitoring routes to ensure smooth delivery and strong customer service.
Briefing and debriefing drivers, preparing data, giving clear instructions, and reviewing completed routes. Handling calls from drivers, clients, and Head Office regarding service issues or updates. Acting as the communication link between Service Drivers and the Operations & Service Manager.
Identifying improvements and sharing ideas with the Operations Centre Manager. Monitoring service progress and resolving issues creatively to deliver the best customer experience. Excellent customer relationship management skills. Understanding of Health & Safety compliance.
- Ongoing career development opportunities.
- Retail discounts including O2 and food & beverage partners.
- Pension scheme.
- 30 days holiday including bank holidays.
We are committed to diversity, inclusion, and ensuring every colleague can bring their true self to work.
Locations
Operations Lead - Netherlands in Highland, Scotland employer: phs Group
At phs Compliance, we pride ourselves on being a market-leading employer in the Dorset area, offering our Electrical Test and Inspection Engineers not only a competitive salary with uncapped bonus potential but also a supportive work culture that prioritises employee growth and development. With comprehensive benefits including ongoing training, a fully maintained company vehicle, and a focus on wellbeing, we ensure our team members thrive both professionally and personally while contributing to our mission of delivering exceptional service to over 2,000 businesses across the UK and Ireland.
