At a Glance
- Tasks: Coordinate service routes and support drivers for smooth operations.
- Company: Join phs, a leading provider of Hygiene Services across the UK, Spain, and Ireland.
- Benefits: Earn £26,514 with 30 days holiday, retail discounts, and ongoing career development.
- Other info: Enjoy a dynamic work environment with no weekend shifts and a commitment to diversity.
- Why this job: Be the vital link in operations and enhance customer experiences every day.
- Qualifications: Strong focus on service delivery and excellent people management skills.
The predicted salary is between 26514 - 26514 £ per year.
As an Operations Administrator at phs, you play a vital role in keeping our Operations Centre running smoothly. Working behind the scenes, your coordination skills and attention to detail ensure our service routes operate efficiently, our drivers are fully supported, and our customers receive exceptional service. You act as the key link between Service Drivers and the Operations & Service Manager.
What your day will look like:
- Coordinating service routes: planning, adjusting, and monitoring routes to ensure smooth delivery and strong customer service.
- Briefing and debriefing drivers: preparing data, giving clear instructions, and reviewing completed routes.
- Handling calls from drivers, clients, and Head Office regarding service issues or updates.
- Acting as the communication link between Service Drivers and the Operations & Service Manager.
- Ensuring work is allocated correctly and completed within KPI targets and agreed timeframes.
- Processing routes and attendance in real time.
- Identifying improvements and sharing ideas with the Operations Centre Manager.
- Monitoring service progress and resolving issues creatively to deliver the best customer experience.
What makes an ideal candidate:
- Strong service delivery focus.
- Excellent customer relationship management skills.
- Confident people management abilities.
- Understanding of Health & Safety compliance.
- A versatile, proactive thinker who enjoys problem-solving and improving processes.
What you'll receive in return:
- £26,514 (based on a 40-hour week, Monday-Friday).
- No scheduled weekend work.
- 13 paydays per year (every 4 weeks).
- Ongoing career development opportunities.
- Retail discounts including O2 and food & beverage partners.
- 24-hour wellbeing helpline.
- Pension scheme.
- 30 days holiday including bank holidays.
- Christmas Day off; phs does not operate on this day.
About phs Group:
Founded in 1963, phs is the leading provider of Hygiene Services across the UK, Spain, and Ireland, serving over 120,000 customers at 300,000 locations. Our divisions include Washrooms, Healthcare, Floorcare, phs Direct, phs Greenleaf, phs Teacrate, phs Besafe, phs Wastekit, and phs Compliance. We are committed to diversity, inclusion, and ensuring every colleague can bring their true self to work.
Locations
Operations Coordinator in Highland, Scotland employer: phs Group
At phs Compliance, we pride ourselves on being a market-leading employer in the Dorset area, offering our Electrical Test and Inspection Engineers not only a competitive salary with uncapped bonus potential but also a supportive work culture that prioritises employee growth and development. With comprehensive benefits including ongoing training, a fully maintained company vehicle, and a focus on wellbeing, we ensure our team members thrive both professionally and personally while contributing to our mission of delivering exceptional service to over 2,000 businesses across the UK and Ireland.
